[pete_singh]

Hi Everybody

I think we should all send the Nokia N80 back to Nokia Service Centre which are having problems, where ever you are in the world that owns a Nokia N80 and not to a local service centre but to Nokia Service Centre.

If we start doing this today, we should get the Nokia technical people to work fast to solve problem? If we do not act now they will brush the problem under the carpet like the problem never, happen so once back please act now!

I am not saying this is a phone bad but I think it could be a brilliant without the problems. I have be a loyal customer of Nokia for 7 years and never had this kind of problem with any of their phone but this one take the biscuit.

[adramshaw]

che guevara led a communist revolution. You will not lead a nokia revolution, sorry dude, not going to happen

[taffytafftaf]

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05-Sep-2006
08:56 PM
adramshaw wrote:
che guevara led a communist revolution. You will not lead a nokia revolution, sorry dude, not going to happen

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Agreed, all of us sending them back will just mean that they will be tested (probably come out with 100% fine) get new housing and be passed for being sent out again to whoever has returned a phone. If thts what you want then you may as well swap your N80 with one of your mates. The sensible thing to do is keep hassling until the firmware is made better or they offer a better battery or fix whatever problem that you have. Won't leave you without a phone either.

[otthen]

Pete,

I agree in principle with what you say, people power and all that.

Taffy, once again I agree with you.

Good to see the other thread you started still going strong, a few opinions in there!

[seraphim]

this will not acheive anyhting.


all will happen is that the people here who think they have a problem will just send the phone off.

the engineers will be swamped

you will all wait ages for your phones to come back and then complain to nokia after about it, even though you took the desicion to send them away.

nothing will be done to your phones, they will test the batteries and see if the phone switches on as they will have so many lying around.

at the end of the day, you will just be without the phone for a few weeks, and then when you get it back none of your problems will be there.

so after all that wasted effor, nothing will have changed.

a better idea would be for all of you to send an email or call nokia clearly outlining the problems you have and ask them to look into it.

[karim]

Right, I am going to close this thread.

If you have problems with your Nokia product, you are entitled for an Nokia authorised engineer to take a look at it and see if needs a repair under warranty.

If that is the route you are going to take, you can find the nearest one to you on www.nokia.com/repair

For some areas a freepost address is given so you can send the phone off for repaor.

Now, if you agree with the above posts and feel that reporting an issue you have to us would be more beneficial to you and to others, I would then suggest you give us an email or a call. You can find the contact details for your are on ww.nokia.com/support

If you choose to report an issue to us, our support teams will be able to look into the issue. It could be that an error that is bugging you is resolved in the latest firmware, simply using the Nokia Software Updater on www.nokia.co.uk/softwareupdate or visiting a Nokia Service Point for a reflash will solve this problem.

However, if an update to the software does not fix it the support teams will be able to log these issues to the people responsible for the product you use.

This is where the notion of sending the your products straight to a service point falls down. If there is no update to fix your issue, or if your issue is not related to the firmware then you will just be spending a fair amount of time without your phones.

Now, I am closing this thread so that the last peice of advice here is this, and it is advice that comes from Nokia. This way there will be no confusion about what needs to be done.

You may also want to read this thread: http://discussions.europe.nokia.com/discussions/board/message?board.id=hardware&message.id=1640 it is very good at explaining the warranty and expectations on repairs etc.

Cheers
-
Karim