[jasonrudd]

What happened Nokia?

This is one user's perspective of your software quality, I didn't bother with my Ringo You may note that these are nearly all Symbian OS products - that is no coincidence. 

Q          X

U                             X                               

A                    X                                     

L                                                             X             

I     X                                                                    

T                                                      X            X     X         ---- Samsung Baseline

Y                                     X      X                                    ---- Moto Basline

   3250 8210  9210 9210i 7650 3650 6680 N73 E90 N96

How did you manage to reduce quality on a rev between the N73 and E90/N96.?

Taking the communicator series (your Flagship product), whose idea was it to replace S90, the best UI you ever had, with S60. You'll note that I rate the E90 no better than any Samsung phone. Frankly I felt ripped off. Stop kidding yourselves S60 is PoS technology. Note the wondrous N96 fairs no better - that because you have fixed nothing between the releases. I understand from my people on the inside S90 was canned because you made a mess of the scree, but also to cut costs. I pay more for quality! Now I'm payling more for less quality. Market your way out of that.

Yesterday I took delivery of the N96 (2 of them), nice looking device, until you turn it on and notice the google home page UI and the time it takes to switch between screens, activate applications and everything else - this is seriously no better that R1 of the 3650 - yes the software is up to date. You should be a shame, not marketing it as fantastic

Then I started setting up my SIP Stack to run with my SIP server. No problems I deciphered this nonsense on the E90 so it was just a matter of copying (MANUALLY!) the details over. Got registered mediately, for what use it was. Some half-wit had decided that the application in the N95 had no place in the N96. You actually paid someone to unwind the code and remove it. That is just ridicules.

The next thing I did is transfer the contacts from my E90 to my new N96 (£1200 worth of products bought a year apart). I had three options of transfer application, amazing! What was the rationale behind that, probably the same rationale of ensuring only one of them worked. Inter-op testing guys!?! Anyway, after an hour I got something to work and then went to dial one of my contacts, you know the story here, it is all over this site. My question is, I have been aware of this bug since the N73, why have you not fixed it? I'm not sure about you7, but the first requirement for my feature packed phone is that it makes calls? Yes I know it works if you switch it off between the update and first call. This is a S60 feature is it?

Its been 4 days since I started this post and the N96 has crashed during various operations no less than 4 times a day, mostly when trying as complex an operation as making a standard voice call.

People like me buy your products because they are the best quality - this is your differentiator 

                                                                                                  ----   HTC Baseline

I'm not out yet, but if you make a mess of the next product line Jobs will have another customer and that really sticks in my throat.

Don't loose me and more, sharpen up you act, less flashy marketing, tighter engineering is what we want and expect from you.

You could go back to rubber boots Seriously, you were my last only hope for a quality product.

[mccbleue]

You are adressing a user-to-user forum, not Nokia customer support. If you want to offer your opinions to Nokia directly, you need to go to the "contact us" link above.

Development stopped some years ago on the Symbian OS versions other than S60 because there was limited interest in the products and so software providers didn't support it - there's no point in a platform that users and programmers ignore.

I've been using an N96 since six months now, a generic model acquired direct from Nokia so it does not have any operator software, and I have had very few of the problems associated with this model, and it is used daily for sat-nav, music/video playback, camera, internet browsing and even the occasional phone call.

If you want specific help with your device, give specific details. If you want to complain to Nokia, the link is at the top of the page...

[grschinon]

Not only that, but putting "quality" as a quantifiable amount on the Y-axis is somewhat, well... ridiculous, because it's not an objective measure.

Someone who takes loads of pictures is going to rate the N82 way above the N96, for example, but someone who watches video and wants lots of music with them on-the-go is going to rate the N96 above the N82.

So, you're basing your whole argument on an impossible comparison..

Message Edited by grschinon on 10-Mar-2009 12:38 PM

[synth_fg]

Also your complaints about the n96 seem to be based on first impressions on a fresh out of the box model.

Did you try upgrading firmware, 

Did you take note of the numourous posts that mention that the n96 tends to be slow for the first few days, and after a significant data dump  as it catalogues itself

[jasonrudd]

LoL I am not at all surprised that I have been told where to stick it The post that is... Yes I got a bit ranty, but the quality is not improving. However I was trying to get elicit some agreement from other "CUSTOMERS" in order that Nokia have more than their sales figures and returns to guide their perception of Customer Experience. The astute amongst you would have noticed that I have owned a large subset of the Nokia-Symbian product line. Are you seriously telling me that "Software Quality" has improved?

The quality measurement was that of one customer's perceived quality, relative to other products. A fair y axis, if you want to criticise the graph lay into the X axis

As for out of the box experience, it stinks and has done since the 7650. 

Nokia forced the end of the S90 to cut costs and nothing else, having used both extensively S60 is as I said PoS technology at best. But I pay twice as much for a communicator than for your candy-bar or slider and I expect a better experience. S90 Delivered S60 does not

[jasonrudd]

I belive my original post eluderd to the fact the firmware is up to date.

Its shoddy at best.And as with the E90 I expect no further updates to correct the problems some of which have been around since the 7650.

[jasonrudd]

Just one other thing - what sort of nonsense is "You are talking about the out of the box experience"

These products cost in excess if £500 (circa Euro 500) of course customers expect them to work out of the box!

I'll be laughing about that for the rest of the day.

You'd be pretty annoyed if any other product you bought didn't work out of the box. Your television for example.

I'm not even talking rarely used features, I'm talking making a call on a vodafone network.

[psychomania]

Do you actually have any support issues that need solving?

This forum is here for user to user support, not pointless rants about quality that will not even be seen by nokia.

If you want to complain do it in the correct place or even start a blog, but here is not the right place for it.

Everyone has their own experiences with a particular brand and mine with nokia have been overall positive over the years.

Message Edited by psychomania on 10-Mar-2009 03:56 PM

[mccbleue]

The point that was made further about hte 'out of the box experience' is that the N96 is not just a phone, it is a smartphone, which has more in common with a PDA or (on a smaller scale) a PC than it does with the older phones that you mentioned in your original post. PDAs and PCs don't work straight out of the box, they need considerable setting up.

The N96 is preinstalled with a large amount of multimedia which is indexed in various internal databases during first use, lots of us who have this phone had issues related to access speed in the first few days because of this.

[jasonrudd]

A phone, smart or not, that crashes when trying to make a call is in violation of the GSM standards.

In both GSM standards and US law (and some European countries I believe) a phone MUST at all times be able to make an emergency call. Now I obviously know a little about this, and what appears to the user to be something special actually isn't much different below the UI. Thus if it crashes making a normal call it will do so making emergency calls.

Hide behind your multimedia, feature packed, nonsense. It is above all a phone and must at least adhere to GSM (3gpp if you like) standards. If the "features" are causing the phone not to make calls they should not be included. Not half included as with SIP and the "Navi Wheel". This is just poor quality

[mccbleue]

Utter nonsense - the regulation about phones always being able to make emergency calls is aimed at networks providing GSM services, not at the manufacturer of the device - you should be able to make a call on any compatible network, not just your own network, regardless of your account credit. If you are not in reach of ANY compatible GSM service, and there are lots of places in the world still not covered by any mobile services, plus the Americas still insist on using different GSM frequencies than the rest of the world in any case, no amount of rules written on paper will let you make a call. Take a US-supplied dual-band phone to Europe and it won't work because it doesn't have the correct GSM frequencies. Take a US-supplied phone with only GSM hardware and no 3G or later to Japan and it won't work because Japan has already abandoned GSM.

And are you seriously telling us that the US has laws that mean no product is ever allowed to break down? I wish somebody would tell Ford this, it would have saved me lots of money and hassle over the years!!

I strongly suspect that your only purpose in being on this forum is to moan and stir up trouble.Trolls don't usually thrive here for long.

[webby23]

Just wanted to comment that I am very very impressed with the quality of my N95 8gb on Orange. I have had it for 6 weeks now and absolutely love it........

Slider works beautifully, as smooth and positive as the day i bought the phone

Build quality is top notch.....no leaking light, no wobbles....just perfectly weighted, nice tight engineering and feels a real quality phone.

And thats before I even start on its features......I LOVE THIS PHONE !!!!!

One niggle.....how come I only got 3 days free satnav on Nokia Maps when my wife got 3 months with her new N85 8gb???

OVERALL.......WELL DONE  NOKIA.........TOP PHONE !!!!

[kekova]

Is it not important - very important - to know that other users are having similar problems with Nokia mobiles lately?

Is it not important to realize that many of these problems appears to be quality related "out of the box" issues,  and will not be solved with software updates, but can only be solved by switching to another mobile phone?

Is this not a user to user feedback?

And why is it that mostly people who have posted more than a few 1000 messages in this forum, are mostly the people who keeps saying this is to be expected?

[kekova]

And yes I am disappointed with Nokia. If it was only software issues, then I would perhaps suck it up and wait for Nokia to better it. The build quality is terrible, too. My N85 is as flimsy as it gets. I attached a picture showing how the front panel around the navi wheel came off in 40 days. The headset speaker sometimes works, sometimes doesn't. I am not even mentioning the software issues.

Look how many troubled messages there are for Nokia 5800 Xpress just in this board. 1500 over a little more than 2 months. I had a Nokia 7710 once, and it was built to last and it did. I am getting the impression that Nokia had a major shift in policy and believe me you will be seeing it in reviews.

And this is a user to user feedback. Unfortunately, you are not going to be able to solve my problem.

[a4ko]

I am deaply dissapointed with my Nokia 5800. I am a experienced user, but 5800XM starts giving me troubles straight out the box. Some are hardware, some are software,  other i can't classify. The most annoying are gap in casing near the power button and LCD color changing problem. The most recend one was when I incidenttly  select USB media exchange mode,  my OS found new device and tried to install drivers for it. Afther that I can't connect any more with OVI suite in "PC Suite" mode. Some DRM protection error apears.

[jasonrudd]

Thanks to the guys who have joined in on my comments on quality.See we are unhappy, well except the last poster who seems to be impressed by the quality of the slider - granted it is lovely.

I have done what the original poster suggested and waited a few weeks. Agreed some problems are resolved. But I am still stuck with a product that frankly is not product quality. Seriously guys you have really let me down and again.

Now I have been holding something back, I am a symbain developer. I worked for Symbain now Nokia (who are laying my friends off in swathes), for 3 years. i have supported series 60 for nigh on 6 years and e ven helped you deliver it to your customers. The quality has suffered big time and its not the Symbian side - I have a lovely Symbian Sony ericsson device beside me ( a feature phone with the novalty feature that you can make calls every time. So this tells me it is S60 or that PoS TSY you guys wrorte and forced politically on everyone else.

But hey as you said, you don't expect the number 1 use case of the SMART phone to be making calls. So lets get on to the media player shall we. More specifically the Nokia BH-903 headset (£100) and S60 phones: HAVE YOU HEARD OF INTEROP TESTING?????!!!!!!!! I know you have I used to process the defects.

Tell me what use case is it that makes it a good idea for the S60 device to start playing to my whole office when I walk out of range? Now don't try BSing your way out of this - the solution is simple, very simple a gibbon could solve it. OK too hard for you, what use case makes it a good idea to switch back to loudspeaker when I hang up from a call, such that if music was playing in my headset before the call it again plays to the whole office

I hit BAD defects every day with this PoS,now thanks to the advice to wait I have been lumbered with tis **bleep** as the operator will not take it back.

Gues what guys, a loyall customer, developer and promoter of your product for nearly fifrteen years, I've had enough, you've lost me, I'm off for my iPhone and in furture my Android. Dl'ding my sdks as we speak.

Another nail in the coffin of a once well loved brand.

Appologies to those I have worked along side, your management needs a kick.

If I need some rubber boots I may contact you again, but only after serious testing

[jasonrudd]

Read my last post - its part of the compliance testing!!!!