[keshri_27]

Pathetic Services to already the customers of Nokia
I brought 3250 phone on 03/07/07 and since then i have given SEVEN TIMES that phone for repairing for ALMOST same problem.THis time when it again went out of service i asked them for replacement as my phone is LIKE brand new phone with VERY FEW SCRATVHES AND a proper bill but Nokia Care centre flatly refused.

My query is that if it is justified that if there any 1 in 100's phone is a faulty phone from the beginning itself and the same cannot be replaced with a new handset........

Where is the fault of the customer.....who had put in their entire belief on the authenticity of the nokia Product....

Cant they accept their one fault....and get it replaced...

[navigator]

it entirly depends on the warranty of that country and the policies also.nokia should definately help us .we put money to buy these high end phones and the result is very disappointing.BTW where did you purchase our phone.does it have a exchange.you can go to consumer section in our region with the history of repairs.they might help you out.

[obaid786]

well sorry for you.you do have a genuine problem.try getting hold of some manager at the nokia care point,and make it known.and if he doesnt solve your problem try complaining to the higher end of the ladder.you have been dissapointed with your phone and it failed your expectation.and since its a handset problem you not at fault.these things are 1 in 100 ,but the company should treat each customer preciously

[dpnk]

The procedure my shop offer to our customers is usually as follows:

A customer purchases a Nokia Handset from us (ie not from another store that sells Nokia phones) but there is something wrong after a couple of months. It brought back to us and is sent away for repair under warranty, and the customer is given a temporary phone to use in the meantime (a cheap 1112 handset so it wont get stolen). After 2 weeks the handset is usually fixed and returned to the customer, all on our records.

If the customer experiences the same fault after this initial repair then they are advised to bring it back to our shop and we organise a repair again. The repair staff would be told that it is the 2nd time away and is considered a priority case. When it is returned the customer gets the handset back.

If in the unusual circumstance the handset is still faulty then the case is taken up with the area manager/director of retail for our company. The outcome is assessed on a case by case scenario but usually it is arranged for the handset to either be returned and replaced at the repair centre or we would do a handset exchange for the same model as a gesture of good will.

This is by no means a legally enforced procedure and is only a discription of what MY company does.

I would consider speaking to the retailler you purchased the handset from and expain the situation to them. They may have a similar process to my company, but you cannot guarantee it. If you purchased your handset with a contract, you may be able to obtain legal advice to terminate the contract through your service provider not supplying you with a working handset, which hinders your ability to use the contents of the contract (ie texts and calls).

Unfortunately due to the nature of all electronic items, the warranty is usually mistaken as a right to exhange or refund at any given point - of which it is neither. As harsh as it may sound, you should be lucky that you are able to get most handset faults reapired for free because of this warranty.

I am sorry you are having a bad time, but I believe Nokia have an excelent level of customer service from my experience and I am sure they have done everything they can do to provide you with a solution whilst retaining the esscence that they are a profitable organisation, not a charity, and is their right to do so.

[navigator]

BTW where has been the phone purchsed from

[keshri_27]

dude please tell me what i should do now.

[hddcrash]

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25-Jan-2008 04:38 PM
keshri_27 wrote:
dude please tell me what i should do now.

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Dude i do not think anyone can help you if you do not help answer the questions asked by the other reps, like Navigator has asked you twice 'where did you buy this phone', please do not be offended, but if you do not disclose that how can that person give you a solution

[navigator]

hi

my experience was good from nokia hence i asked you where have you purchased the unit.in middle east if the unit is having problem and it is returned continously ie if more than three times it comes to repair centre the normally give a new phone please note only the phone and not the complete box and i am ne of them who had a problem with one of the series 60 model and it went to them third time they gave me a new one.kudos to those people who understand our problem and help us.sorry dude since i am not aware of the region you brought i will not be able to comment.