[whatsamatteryou]

I tried the iphone ...
basically it is a pretty thing that should be on a mantle at home with maybe a slideshow running.
almost half the people I know have broken it.
I am always in a hurry and in a rush I need a phone that works that can take a good level of abuse. I really cannot afford to be in the child-care business(dont drop her ... hold her this way.. if I want her to do "anything" I have to pay her). yikes... should have been called the iBrat or i-wallflower or i-lookatmeonly

[childofthewo_mj]

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whatsamatteryou wrote:

I tried the iphone ...
basically it is a pretty thing that should be on a mantle at home with maybe a slideshow running.
almost half the people I know have broken it.
I am always in a hurry and in a rush I need a phone that works that can take a good level of abuse. I really cannot afford to be in the child-care business(dont drop her ... hold her this way.. if I want her to do "anything" I have to pay her). yikes... should have been called the iBrat

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The iPhone is a Joke! It is a Joke! I should not even compare it with the Nokia Symbian or the Android. The iPhone is for people who loves toys that do only half the work or maybe less than half the work... whereas the Symbian Device (if properly developed and properly deployed to meet the motto "Connecting People") is a kickass device.

But I cannot say the same for the Android. In the beginning... I look at the Droid like a little brother of the Symbian... coming along... slowly. But now, the Droid is either close to or surpassing the Symbian OS.

OMG. Please! I only want to give my hard earned $ to Nokia! Not HTC. Anyway, HTC devices are **bleep** anyway. But... if the Droid OS is so great, I might just get one.

The N8 was supposed to be Nokia's chance to beat the Droid.

But guess what? Disappointment in many ways. SW Update please! I am waiting before I buy my unit. Oh! Please have the BLUE phones ready because all I see are Silver, Green and Grey.

Blue and Orange N8 seems to be in very short supply, i.e., not yet available in many markets.

Google Goggles: a betterment of Nokia Point & Find, Nokia should have contributed more resources to this before Google beat them.

Foreign Language Fonts and Inputs: Other phones, either it is included or just a simple install of a software. Nokia? They tell you to go miles away to a Nokia Care Centre to have your phone re-configured to another market and risk losing what you have. Nokia seems to like "Disconnecting People". People around the world are multi-cultural and multi-lingual, the Nokia Regions as pre-set do not meet these people's requirements for Language Fonts and Input Methods.

Many More Nokia Blunders: Examples like Freezing and Crashing of the N8... and eventually Dying... (Reminds me of my N97 that I had to bury deep in the sands, after 6 months of use). Every other week, I have to reformat my phone, lose all my data and apps that are not installed after a reformat. Re-enter and re-install anything that was gone... Imagine doing this every other week for 6 months???? I have better use of my time than tend to my phone.

Then, eventually, the unit died a physical death (either electronic or mechanical) because it simply gave up on booting.

BTW: On the PLUS Side. I like how Nokia Software Update (of Important Patches) does not require you to do a re-format of your device or lose any data and applications. And you can even do it while on the road, no need to connect to your home PC. That is awesome! Kudos for this point. 

Now, please release a major firmware/SW Update for the N8. Fix your blunders as we have noted in the confines of this discussion board and I'll finally shell out another $600-$700 to buy a Nokia!

[mickorf]

I started a new thread under "is the N8 a lemon", then discovered this thread.

I spent $650 AUS on my N8 but after reading this thread I will be looking for a refund to buy "another brand"

My post was......

After patiently waiting for the N8, buying the phone (happy as a kid in a lolly shop) got to use the phone for 2 days before it decided to "DIE" on me.

2 weeks later I have been told pretty much NOTHING, apart from it could be at least 2 more weeks before I know what Nokia are going to do.

Needless to say I am NOT HAPPY. To compound the problem, this Forum appears to be the only place I can vent my frustrations ( I hope someone from Nokia actualy reads these forums!!) I may then get some answers. (maybe I should have bought the IPhone 4)

So sad to see that Nokia got it Sooooooooo wrong.

[hgdslk]

Dear Nokia,

I've been usingNokia 5610 for 5 years and I am quite satisfied with it. But recently I got a message from (hoax email removed) about the Promo Lottery and they congratulated me on winning a big sum of money. A person called me and sent me an email. etc. What about PROMO LOTTERY?

edited by vandelay/ Nokia: That is a scam that has nothing to do with Nokia. Visit the Pool of Knowledge from the forum main page to read more.

[loriot]

@hgdsik

I would be astonished if this isn't spam and had anything to do with Nokia.

Probably you will be asked to pay some money to get more money (the winning sum).

Don't give them personal information.

Be careful.

[fisicoN8]

I have Nokia since 1999, 5110 has been my first phone. It was yellow. My last Nokia device is N70 and it is still the best *phone* out there.

One year ago I decided to try Android, HTC Hero. It is not a phone. It is a mini-pad with 3G connectivity. Being a mini-pad it is a compromise. Apple iPhone is no compromise in this sense. I preferred HTC because of the possibility to do some geeky stuff while having a working, nice device fully integrated with all the Google products I use in everyday life.

Few days ago I bought an N8. Because I trust in Nokia and the people who work there. Because the core processor is half of the iPhone and the interface is as fast / faster than iPhone. Of course it is faster than HTC Hero. Because when I call I hear clear voice. Because I can take pictures as I used to do back in old N70 times.

Because I know that this f*ing missing Google products integration will find an end where mycontacts *and* my groups, my calendar *and* my other calendar will be nicely integrated in the interface, no matter if by built-in applications or thirdy parts. Because I know that developers will understand the things they could do with this hardware, optimized hardware, for that share of people going to have their first phone in 2010.

Because Nokia was my first phone and I want it to be the same for all those guys out there.

Sincerely,

F

ps Many thanks to the guy who started this discussion.

[Kendoji]

Great thread - I posted something similar a few months back when I finally left Nokia and moved to Android and an HTC Desire.  Best decision I ever made.  

I can't express how sad and disappointed I was when I 'upgraded' to the E72 last year.  A phone so woefully lacking in RAM that it could barely open one moderately demanding web page.  I wanted to love it, I really did, but in the end I just couldn't.

Sometimes I feel sad for Nokia, as I used to be fiercely loyal to them.  But among other things, I simply don't understand that they continue to push out phones with such low low RAM.

*hugs HTC Desire*

[Pabo]

Hey,

I can only agree with you.

Went from HTC, Samsung, Sony Ericson et back to Nokia recently.

Seems like Nokia didn't move a lot since I last had a Nokia in my pocket. Still the same feel and still sticking to the same approch.

After struggling for weeks to get my new N97 mini synchronising with my pc and having still not got any decent reply from Nokia, I am throwing this thing in the garbage and won't be surprised to see in the next newsletter the market share of Nokia going continuously dowNNNNNN

[pbajaj]

an undeserved romantic break up....

this has been coming so long.....surprising Nokia couldnt read the wroiting on the wall

so much for european companies and scalabilty

anyways...ur right. time to rethink Nokia

Samsung is doing well from what I hear

and the Android smartphones are ctaching up by the minute..literally - and thos have a whole lot of choices from various vendors

so...goodbye nokia

RIP

[Chenjianxi]

And your little brother N97mini to this date still refuses to tell me who's calling me every time there is a phone call coming.

[Niquele]

Great post. Said it all.

Thank Jah for not spending more money on a No Kia device after my disastrous relationship with the N96.

Farewell.

[tankslappa]

Well I did post a long reply here last night, but I have just had a message from the moderators telling me is was deleted for "showing disrespect to Nokia".
That's a new one. It was no more disrespectful than many other post here, but hey, inconsistency seems to be company policy these days.

So the short version of my message

Great post - I agree! I have been a Nokia customer for over 10 years. Also had the N95 fun, now have the N97 hell. I will be looking at other phones come the end of the contract (personal opinion - not recommending anything else specifically, just something non Nokia).

- Is that okay mods?
Surely the N97 I am stuck with shows more disrespect for me than one little post could ever show to you? I paid for the "pleasure"!

[csomo_]

I think many of said it already: we all would like to have a _working_ Nokia phone.

I think Symbian is great. I do want to have a Symbian phone, use and develop for it. But at this moment the trust that I had towards Nokia devices is shaken pretty bad. The previous phones I had (6310 and E90) were all great phones. They are still my backup, the phones that still work after 7 years without a glitch.

I was frustrated with iPhone and Android: the sugar coating and the roughness respectively. I wanted something else. A phone that works. I really don't care if the browser is not the best on the market. I really can't be less bothered if the latest hype game is on my device or not.

But the phone itself have issues. You can not format you phone number +xx (xx) xxx-xxxx way in Outlook/Exchange to be able to use it in speed dial? Really? Address book is empty by the morning? Why? I had a widget running at 4 PM, at 6 PM is removed? How?

And I can not even reset my phone whenever I like it because than I will loose functionality.

And the worst: No comment from any official at Nokia! They only admitted to the power on issue but not a single date on the new firmware version.

I do want to have this phone, don't make me go out shopping again. Please.

[rdcinhou]

I am another disappointed N97 owner...

It was "hyped" way too early and the market promotional videos were NOTHING like what we finally received after waiting 6 months from our pre-order dates.

I was hoping that the N97 would be as good if not better than my Nokia 9300 which was a fantastic phone--it was reliable as the day-is-long!

One major disappointment in S60v5 versus S80...the OS is "closed".  The 9300 had a LOT of good software available for it because all aspects of the OS were public and everyone could write software for it.  The S60v5 on the N97 however is so "kluged" that it will probably be forever memorialized in phone-programming texts of as the prime example of HOW NOT TO develop software for a phone!

If Nokia isn't ever going to release new firmware for the N97, perhaps they could at least release the OS so that there may be some after-market software developed for the N97 which would improve the usability. There's probably a few hackers out there that can debug the OS kernel and make the phone faster and more stable.

[an3k]

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edcracknell wrote:

Dearest Nokia

Can we talk? This isn't easy. We've been together now for over ten years and, well, it's not working out. It's not me, it's you.

...

---

Very well written! While english is not my native language i understood everything. My problem is that i don't find the exact words. I'm sad because you didn't wrote about a 5230 XpressMusic and its slider which fell off (two devices, same fault) and a N73 (it's like Rudolf Scharping) but i'm happy because you didn't had to "love" these devices

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vandelay wrote:

Edcracknell,

that was the most beautiful - and saddest - post I've read in a long time. I'll make sure people see this.

As an online representative of your former lover, I hope you two will one day meet once again and your love will be renewed.

---

Nokia customers really hope so. Personally i hope that you selected his letter and send it as a printing job to all printers in the Nokia WAN (as an administrator you have access to those, right?).

It is so easy to improve customer satisfaction not only for the first weeks but also for a long time.

First of all get rid of the outsourced Nokia Care service. These guys don't even know the devices they are talking about. I know a loyal Nokia customer who had a Nokia BT headset which already got replaced five times because of a software bug in that headset - each headset had the same bug. Nokia does not release an update or grants a refund for it - the user just wasted money.

Nokia also should stop developing a new developer platform every one or two years (this includes Feature Packs)! Take a look at the N97 (S60 5th Edition aka. Symbian^1); Nokia doesn't have enough man-power (or money to get enough man-power) to take care about this device, about all the other S60 5th Edition devices plus the newer devices on a different platform (S60 3rd Edition with all the different Feature Packs), etc. All these (often minor) differences also slow down 3rd party application development (nice device + only a handful of usefull apps = annoying device).

Another important thing is that Nokia needs a straight line for their own software. Take a look at the Nokia Internet Radio. When we bought Symbian^1 devices this app wasn't available. Now as we buy Symbian^3 devices its ready for S^1 - but we already got rid of these devices. The app works somehow on S^3 but ... well, you got the point and its the same with much more great apps.

Apart from the software topic Nokia has to choose between two ways. a) produce such perfect products that nearly nobody needs support except a user-to-user forum or b) keep the current quality but improve the customer support service.

If they choose b) more and more users will leave for iPhone or SE so a) is the way to go!

I'm a Nokia customer after my Siemens S4 died (~1998) and i only had one other manufacturers device after that till now. I had the N73 (sloooow), a N97 (URGH) and now a N8.

As far as i know Nokia already moved from dozens of different developer platforms to one and will support device until they're dead. That's means that if the newest S^3 device gets an update the oldest gets it too. This is exactly how it has to be! However i hope this is true and works well. I really can't trust Nokia that they can manage it - there were to many epic fails in the past.

I really hope Nokia gets back to the top. I like the UI (in general, there are some very annoying things) and - if made well - the products. SonyEricsson had (past, not present) nice devices but its Sony and Apple's iPhone had to be held in a padded cell to stop it from killing people

[voodoochicken]

i believe not far ago before this thread, i wrote another one called 'open question to nokia' (i am not surprised if the author based his title on that one), i didnt finf my post short after that, i was reading some replies on this one and found out a post can be deleted for 'showing disrispect to nokia'. The point is: i can post an opinion, if is something 'nokia does not want to hear' it may be disrispectful then it can be deleted (i dont remember insulting anyone for that matter, or using curse owrds or anything like that, so lets test the hypotesis). If sopmebody tells nokia they are not playing well, it is not deleting a post and all is fine suddently, yes delete all posts, it does not mean you are gonna sell well after that, instead if you listen to what people is sayimng about your products, then you may find out why you are not selling and why people are commenting this way. My comment was about how nokia has lost the edge on many aspects, and how the phone models that have become milestones when they go out to market is because they offer something no other phone offers at the moment, like the motorola razr (combination of materials plus design), or iphone (moving pictures with the finger). a 12 mpixels camera is not something people use, even if you can brag about it. a 3 megapixels camera already has clear enough quality, or lousy quality if even despite the resoilution, it can not contrast or define the image good enough. you had a lot of 'concepts' running around in youtube and people like me and probably many other watching those videos and asking ourselves 'is that possible'? but those concepts never go further than a concept, even if they do not sound so impossible, meanwhile what goes in production are iphone replicas, just like any other model or brand out there, so what is specual about having a nokia phone nowdays? what is the innovation or the thing they and nobodyelese offers? why make concepts if what is produced is instead a whatever that just tried to catch up with what is already there? are you afraid that if you make something origila people will be afraid that it will eat them? what happened with all those concepts about 'a phone that can do ..' (?)

[kiltbear]

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tankslappa wrote:
Well I did post a long reply here last night, but I have just had a message from the moderators telling me is was deleted for "showing disrespect to Nokia".

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Well, it shows that they are really getting desperate. Yet I don't believe that deleting posts here will help them any.

I never thought I'd ever say this, but:

Good riddance Nokia.

[an3k]

After i got my N97 i was so frustrated that i decided to re-phrase Nokias slogan. I've downloaded their official logo in high-res, downloaded their font and modified the logo. I'm sorry i can't post it (copyright issues) but you can imagine how it would look like:

NOKIA - frustrating people

And again, Nokia is beginning to frustrate me. I never contact their support because they totally suck. Often they don't have a clue that the device you have is capable of this or that feature and if they know it they don't know what it does or how to use it.

Most things i work out myself, eg. theme effects or background effects. I mean, i don't have to ask about the simple stuff but the more technical stuff and there the support lacks! Other people - who don't know the simple stuff - can ask here (user to user) or on facebook or different forums.

I like (most) of Nokias devices but i really hate Nokia as a company - they don't care about their customers. they are very expensive and don't have a good support.

However, i always report bugs i found at http://www.forum.nokia.com/forms/Report_a_bug.xhtml because these are send directly to the developers (forum.nokia.com) and not to a nokia service team.

And in reply to the previous posting: Nokia officially agreed that the N97 is one of the worst devices they had built! For sure this isn't published as much as a new device or such

[jaxx89]

Very well written

The SAD TRUTH

I'm sure lots of users(more than the ones who have posted here) will be able to relate with you, including me.

Have been using Nokia since the 3210 and never looked at any other phones. Looks like the time has come now. 

[azraeil]

Remember the Banana phone? Made ever popular by The Matrix? Went out and bought the 9110 right after the movie came out (that was in 1997/98 IIANM), upgraded it to the 3210 (the first phone with a built in antenna), strayed a bit with the Sony Ericsson T68 (it had great Bluetooth where BT was really a novelty at the time) and came back to the Butterfly Nokia (smallest Nokia phone I ever had), Strayed again to the Sony Ericson Z600 ... great flip phone but once you've been using a Nokia, I really cannot stand the strange way SE works .... Got myself an iPAQ 4970 and a Nokia 6230 (when PDA was the in thing and pairing it with the Nokia) and later upgraded to my first communicator the 9300 (great phone but has no vibrate function which was really a PITA, had to carry the 6230 and the 9300). The E61 came out so went and got that ... great qwerty BB'ish phone. Later, upgraded that to the E90 ... just a superb phone, battery lasts forever ... and then it came .... the N97 ... good lord ... that was a nightmare ... had it for 1 week (the shortest ever for me) and at the same time was trying to Jailbreak a friend's iPhone ... saw how good the UI for the iPhone was ... got intrigued ... got rid of the N97 (the best decision I ever made) and got myself the 3Gs ... Jailbroke it and it was functioning beautifully. The N8 was announced .... hmmm interesting ...

Got it on the 20th of November ... battery sucks (even worse than the 3Gs) after some tweaking managed to get 2 days worth of battery life out of it (almost similar to the 3Gs). Still not stable .... hard reboot twice a day. Today after one hard reboot, it decided to revert to the default theme ... so had to change that back to the Midnight theme ...

Really really want to love the N8 but the damn phone is soo finicky ....

The wife keeps telling me that I should have gotten myself the iPhone 4 .... she's always right you know ...