[piccin]

Why does Nokia sell new mobiles with so many bugs in it, and why people have to wait at least 3 software updates before the mobile works. I've bought a new N96 and I've never had so many problems with a mobile before in my life. I will never buy a Nokia again !

[psychomania]

That's your choice but you will find that most other phones from other manufacturers suffer from bugs.

Phones are as complex as some computers now, more so in some ways so bugs are bound to occur.

Good luck with your next "bug free" phone

[buxz777]

psychomania

we all know that nokia handsets are getting more and more complex , simmilar to computers with processors ,gfx chips , dsp chips , cameras , operating systems , etc etc 

but that dosent exscuse the poor and to be honest unacceptable build quality and software quality that we have been recieveing from nokia laltey 

to be honest they shouldnt have released the n96 untill version 12 was ready but even with v12 there are bugs that arent really acceptable for example why does the marco function not work properley on the n96 its literally like someone has forgot to program the settings for marco mode 

that is typical of nokia latley and to be honest its getting quite annoying 

from what ive heard the n85 is even worse with many many software bugs and even worse build quality

they have great phones but they need to adresse software issues and build quality as some phones are terrible and if they release a phone on say a bug ridden v10 then some people who have contracts will be stuck on v10 because their operator wont allow the new firmware

basically its ok for you to say that its a complex bit of hardware blah blah blah but so is my pc and it dsent crash 10x a day and it dosent squeak and creak when i touch it

my psp dosent crash and also has a quality feel to it no squeaks or creaks or wobbly parts and that was half the price of the n96

even vista out of the box worked better had less bugs then the n96 n85 n95 n73 etc etc 

i understand what youre saying they are complex and yes we should expect the odd crash or have to do the odd format like you would expect a pc but hey can you honestly say hand on your heart that you have been impressed with nokias build quality ond early software versions and also do you personally not think that nokia should spend more time getting things right instead of rushing things to the market???

have you owned any other phones or even played with them?? you must admit nokia have had the 2 way slider going for what 2 years now and still havent made a completley firm one , n85 , n96 , n95 ,all reports of loose sliders 

the n85 reports of buttons falling off , earpiece and gps problems due to bad factory fitting or bad quality parts 

you laugh when you said enjoy your next bug ridden handset but seriously the other brands ive tryed , yes they have faults but non so silly as some of nokias come on psycho no marco mode on the 500pound n96 nearly 5 months after release lol

to be honest i like nokia and the handsets but alot of them have that dam shocking build quality and the way nokia use early adapters as beta testers till they release a decent stable firmware is a complete joke sometimes  it took the n95-1 untill v20 to be classed as stable before that it was bug riddled and battery was terrible so that was over a year that the n95 was out with rubbish firmware 

are the software team underpaid 

perhaps nokia should pay them more money or something 

like i say my n96 is better on v12 but its still got a long way to go and with the announcements of the n97 and the n86 the n96 will see alot less software updates as there will be newer phones with bigger bugs to sort out 

anyways rant over 

it just annoys me that alot of the users on here say to all the people its a complex handset its bound to do this and that its like a mordern day pc etc etc when really some of it is just unnaceptable from nokia and even them users should admit it i would say it was a case of fanboyism not to be able to admit that nokia do make great phones but they also make some with terrible build qualty and poor early software and seem to take alot of time to fix these terrible early softwares meaning early adapters that pay maxium for the device get a rough time in general 

[piccin]

Great post buxz777 :up:

Now to you psychomania, there's no need to laugh at me, I might be a new member here but I know what I am talking about. I've had more than a dozen of mobiles in my life and never had as many problems as I have now with my N96. Now if we were talking about a discount mobile, I could accept it but we are talking about a mobile that costs ca.£500, and that's unacceptable !

[kekova]

Assume I buy a top-of-the line computer, and assume that it reboots every hour while I am working. Assume that the CD drive dislodges by itself 3 weeks after I bought it. Also assume that the attached speakers works sometimes and stops working other times.

And someone in the user-to-user discussion group for my brand new computer tells me that computers are complex and this is bound to happen...

Amazing.

Annoying.

Disappointing.

It just appears that there are many people here, most with total message counts above several thousand, keep repeating the same thing: this happens. Live with it. Maybe these people are more content. May be they really know more than the rest of us and see what we can't. Or may be, there are other reasons.I can't really be sure.

This is very disappointing because even if I am to believe that they honestly believe what they are saying, if we settle for some of the **bleep** that Nokia just started to feed us and say "oh this is normal as the phones are so complex", believe me they will serve us even worse.

By the way, I have a Nokia N85 and I have all the above problems and more. I work hard to earn my money and I expect more for it. If Nokia N85 were a car, or a refrigirator, or a computer, and if the company cared about its reputation, it wouldn't respond to complaints by the so many by saying: "We are not aware of such a problem" but instead they would apologize for the inconvenience, own the problem, help me work around the problem and then earn my respect for their sincerity and perhaps I would have reconsidered my decision about never buying a Nokia ever.

[jimmyireland]

all phones will have bugs thats why they are released sim free first,people like me and many others are always the guinea pigs to find out these probs,before they are on networks ,mind you some do take alot  longer to fix than others with updates

[piccin]

It's true all phones have a couple of bugs but when a mobile doesn't ring, get's a black display all the time, stops playing music often, dies 3/4 times a day, has a short-life battery, it takes years to delete a song (let alone an album) etc..etc.. then it's just too much ! Nokia should first test mobiles propely then start to sell them !

[psychomania]

piccin, instead of coming to this forum and moaning about "never buying nokia again" in your very first post why don't you try to seek help instead?  My earlier response to you was based on the fact that you hadn't even mentioned your exact issue or even tried to get help for it from the people here.

You would be surprised how many of the issues can be solved by the people here.

[piccin]

psychomania, that wasn't my first post, [url=/discussions/board/message?board.id=swupdate&thread.id=45704] here [/url] you can read I did ask for help first.Anyway no matter what, none give you the right to laugh at people eventhough your'e some kind of mobile Guru in here !

Back to the topic my N96 has been send to a Nokia Care Center where they will try to repair it, great isn't it ? a month old new (£500) mobile already need to be repared, thanks Nokia :rolleyes:

[gerberairis]

i got my N96 last year and i had no bad problem from this phone.. some .avi problem probably but nothing like worst battery, slowness, restart problem or firmware update problem.. so i'm a little sad reading all this negative thing about n96. and to think that i buy it in my country (asian region) which they said produce the low quality of Nokia. well i just wanna share my two cents..

[anoosahmed]

thats wat xactly i too wanted to say.

i have come accross many issue in here. for eg N79 key freezing problem.

i have never experienced such a thing. i bought my phone From india. ofcourse Asian Region. 

i guess it could be problem with phones from certain specific regions>> 

[poirot]

You could try and see if there is a firmware update available.

It's one of the things of being a new adopter of new technology-you often are a tester of early software/hardware pairings. Inevitably you will find some bugs and the best thing to do is to let the device maker know through constructive feedback that will enable them to solve the problem and help not only you but others out there.

[face2face]

Hey Piccin (and everyone else).

It is indeed desturbing and usatifactory that Nokia (and others) doesn't produce phones without bugs and what have you. But it happens and we, as consumers, might as well get used to the fact. The problem is to make the company take back their faulty products and return a healty one. We've all seen it with MS Windows and unfortunately we tend to leave it at complaining to everyone that wants to listen. We must oppose it as much as we can by showing our dissatisfaction. Remember, none of them wants bad publisity!

Now I do understand that we are from different places in the world and the law in one country doesn't nessesary apply in other countries. The question is - what are your comsumer-rights.

Can you return a product and have a money-back-guarranty after say 14 days?

I do know that it is a constant struckle in my country, Denmark, to get companies to follow the law and I do know that we, the cumstomers and consumers, are the only ones to change their attitude.

I suggest you take your N96 to the company from where you bought it and demand either a new N96 or a cancelation of the deal. (Now I do hope that is a possibility for you.)

Otherwise you could ask them if they would like to have 500 £ worth of BAD publisity coming their way. Do not bow your head to them - you have the right to a flawless product - you payed for it!

Products fail - yes, but company-responsability should not!

Now, I'm about to buy a N79 shortly and I can assure you that it will go through the most demanding testing the first week I have it ... and if it doen't perform to my standards all H... will brake lose if the company doen't meet its responsability.

I hope you find a way.

[clonmult]

I think its reasonable to say that over the last few years Nokias N series devices have had more issues than normal upon their release.

Initial N73 firmwares were incredibly shaky, although in my experience a lot of these were more down to operator customisations than anything else.  N95 - issues along the way.  N79 - first major firmware update had a huge list of bug fixes.  5800 - nam calling issues, a plethora of other firmware bugs as well.

Yes, Symbian is a massively complicated operating system, virtually up at the level of major desktop operating systems, but thats no real excusefor such problems.

It all comes down to testing.  Or a lack thereof.

I've been in software development (business apps) for getting on for 20 years, and in all that time bugs have been caused by a mix of :

- bad design

- bad implementation

- lack of testing

Microsoft seems to have done an admirable job in getting Vista more reliable than their prior releases, but at the expense of performance.  They've spent a couple of years re-working the code base in order to get Windows 7 up to speed.

Its possible that with the advent of the Symbian foundation that Nokia will effectively have a much more reliable software base for their products. But as it stands, they need to concentrate much more on the testing, as it appears that they've release phones without sufficient testing and using the public as late beta testers.

[clawnz]

psychomania

Ok! I do not think it good that Nokia just keep pushing out phones that are so poor, in build and bugs. but if the consumer does not bite back they will just doing so.

Nokia may have good features, but I am less than happy with the 3x Nokia N76

They have a very cheap housing, the chrome peels off, from new. On a cheap phone I would not complain. But on a phone that cost over $600nz it sucks.

And have you tried to get any help from Nokia?

I have been using Sharp, over the last couple of years, and have found them very good solid phones.

The GX30 was way ahead off the oppersition, when you look back at when it was released.

Ok I know some of the SH770 were less than good.

I for one will not be buying a Nokia, untill they can prove they are serious about the end user. and sort out quailty issues

Clive

[ricksvill]

OK the N series is not perfect but I love my N96.

I have found this site and Nokia in general more than helpful with my problems and 9 times out or 10 a fix was found.

We can cry about most services we use can we not?

[poirot]

We can cry about most services we use can we not?

as long as there are people, there will be complaints!