[iannicholson]

Thanks to whichever Nokia admin posted my details to the Australian support site last Friday. Indeed, I got an automated confirmatory email, followed shortly by an email from a Nokia rep asking for my phone number so they could call and speak to me personally!

I replied with my telephone number and...

have heard nothing since!

Oh well, it was a nice try...

[iannicholson]

POSTSCRIPT!

At around 10:25am today here in Sydney, 10th November 2009, I phoned the Nokia 'Care' Line.

A rep answered and asked me the problem. I began to explain the situation - and some of the problems I've been having with the N96.

I was calm, passive but to the point (the session would have been recorded to verify that), and....

THE GUY HUNG UP ON ME!!!!

That's GREAT customer support, Nokia!  It just vindicates my decision to get an iPhone!

[alexeiw123]

@iannicholson

i understand you are havign alot of issues with your phone, and nokias car service, if you can't get a response, have you considered contacting the department of fair trading?

http://www.fairtrading.nsw.gov.au/About_us/Online_services/Lodge_a_complaint.html?DCSext.ref=Homepag... that is nsw, but there is similair sites for other states.

They should be able to advise you on your rights and options, and pursue a result.

as an option you may like to continue venting through this forum, it is reassuring to read that I am not the only australian who hasn't had a single good experience with nokia care australia.

[Tom_Rees]

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sidney69 wrote:
 Here lies the problem with the n97. I am TRYING to tuRn the capS feature off by holding down  the shift key but is not working...

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Try using HTML mode for replies ("Edit as HTML"). I had that problem too in 'graphical editor mode', but not in rich text mode.

[muhammadusman]

Well excellent thread started by a "was-loyal nokia-fan"; I too have been using nokia phones since 8 yrs. Well nokia isn't the same as it used to be say 3 yrs back fron now. iphone and HTC followed by Samsung's Omnia changed the whole scene. Nokia's reply in the form of 5800, N97 wasn't adequate. I own a 5800 XM; for the price I don't complain about it's hardware- infact I consider it as having pretty decent hardware. But it's UI SUCKS. Nokia haven't been able to come up with a nice touch UI to compete with iphone and HTC. The S60 v5 UI appears to be a "poorly-tweaked S60 v3 UI".Even the UI of Samsung Star-which has poor hardware than 5800-is nice to use. 5800's camera quality is pathetic; perhaps worse than my previous 6300 classic !!! And to add salt to injury, there aren't any worthwhile medical apps for S60 v5 devices-unlike iphone and WinMo devices as well as Palm- all boasting of tons of excellent and innovative medical apps that doctors can use in their daily practice.

Nokia should really consider re-developing the UI for S60 v5 devices as well as expanding the app database for S60 v5 devices otherwise they are definitely going to loose not only marketshare but loyal fans in coming years.

[_moose_Again]

OP, I tip my hat to you sir, you have it right on the money.

I sadly was one of the foolish Who purchased an N97 at great expense, struggled with it for months on end, problem after problem. This was far from my first nokia I've had nokias ONLY since the mid to late 90's as they were the leaders. Key word WERE. 

As I simply couldn't deal with the problems with the phone preventing me from doing simple tasks like making or receiving calls etc + the various other failings the N97 had + the time (days, weeks? Who knows) spent formatting, reloading, resetting and just trying to get the thing to work just crushed me. 

Some say the N97 was released to early? Well to you I say it was far to late, if it was released "later" when it was more "ready" it would have been scrapped as there is no way it could even be thought it could compete with other handsets that will be on the market in say the next 6 months. Nokia were just not ready, the phone was not ready, they were behind the 8 ball and knew it, but instead decided to release a substandard product to burn all those loyal customers out there. 

My solution ? Ebay, I sold the N97 at a great loss after the great expense of purchasing a "Flagship" phone 6 months prior. 

What did I get you ask? Well I got an iphone of course. 

Well that's a rubbish phone I hear you all say?! And the N97 "technically" with all its apparent and "advertised" features (never seen in the flesh & working) run rings around the N97 .. Sure you are right in theory. But you want to hear the crazy part? 

IT WORKS, I bought it, activated it, imported my address book & contacts, made a few settings changes, got a few apps (I even paid for them, something id never do with the OVI store) I have EVERYTHING I want working fine without problem. 

I then JB'd the phone to get it a little more "custom" to the way I want it. 

That's it, its been a few weeks now with this thing and I haven't had to format it, restore it, hard reset, spend hours of my days trying to get it to work, wondering why I haven't got calls or sms's that are expected to find that its locked up (N97) 

None of these things, like most people these days I don't have the time nor care for a product that wont be fixed to be all that it was promised it was, I don't have the time to waste trying to get it to work. 

In short I no longer have time for nokia as they haven't got time for me. 

As a "turning point" as such I also got rid of the Mrs. nokia phone (N95) and got her an iphone as I wish to not support nokia in any way. 

And even more amusing when I "terminated" my OVI account a couple of weeks back I thought that would be the end of it, it said this will close all your nokia accounts Inc your discussions profile, but no even the OVI TERMINATE FUNCTION DOESNT WORK!!!! I STILL GET EMAIL UPDATES FROM NOKIA WITH NO WAY TO UNSUBSCRIBE !!!!! - Can't log in as my user details don't work to change subscription settings, and there is no OFF setting for subscriptions either. 

[werdshin]

Excellent post... simply excellent. I could not have put it better myself; although I think mine wouldbe angrier. I hope nokia is reading