I have always owned a Nokia cell Phone and found them to be most user friendly and reliable,my last Nokia being a 6100 until it failed on me.I recently asked a mobile phone outlet to sell me something user friendly bearing in mind i am 56 years of age and slow learner, the sales person highly recommended N80, this phone has caused me so much grief and increased my account 7 fold, this is not a user friendly phone. However i am now stuck in a two year contract,will definitely have the other phone repaired and put the N80 on EBAY and proberly only get around Aus$550. I believe many mobile retail outlets do not know their products well enough from a fuctional point of view or is it what they derive from sales commision???.It almost appears to be that the phone is designed to add to your final bill with all its features and fuctions