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Re: Nokia N8 update failed, phone is not turning o...

jmquesadarivel
Registered Member
jmquesadarivel
Posts: 1

Nokia N8 update failed, phone is not turning on "DEAD"

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03-Feb-2011 12:50 AM

Hello, Im from Costa Rica and I bought the N8 from Amazon 2 months ago, everything working great till last week, I have slow responsiveness on everything, so I backed up all data and, via OVI suite, I restored the software on the phone. Everything went OK, cellphone speed back to normal... But the agenda was not working 2 days later I did the exact same procedure as before, cellphone connected to power and USB cable, hit on the restored option, procedure started, I got message that the cellphone was restarting but it never came up. Right now there's no light on the cell, I can't see the mass storage device via USB, I can only see the NOKIA USB flashing parent and NOKIA USB flashing generic when I connect it to the PC. I have try hard reset (volumen down + camera button + action button) and removing the battery for 1 hour with no luck, I can't restore my back-up because OVI suite can't detect my N8 and I can't take my phone to nokia cause IM in Costa Rica and I bought the cellphone in USA. I know 1 have 10 months left of warranty but is not that easy to send my phone 2 another country mainly cause of $$$. Have anyone faced this problem? I can't find much info on the web and the authorized nokia place in Costa Rica will validate warranty with phones sold by them (not my case and can't believe nokia is OK with these). Can anyone please help me on this. Thanks in advance, JQ
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Lakshmi_Kanth
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Lakshmi_Kanth
Posts: 5

Re: Nokia N8 update failed, phone is not turning on "DEAD"

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24-Feb-2011 05:59 AM

I am also facing the same problem....i could only see Nokia Flashing parent and Nokia Lashing Generic when i connect the USB cable to PC.....I have no idea  how to get it back..!!

 

Is there some one who can help..!!

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Mobile Visionary
Mobile Visionary
bandofbrothers
Posts: 1,226

Re: Nokia N8 update failed, phone is not turning on "DEAD"

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24-Feb-2011 06:27 AM

Ask the Nokia Care Centre where you live the cost of restoring your Nokia unit. It may not be that much and outweight the cost of mailing it to where you purchased it from.

On hindsight its nice to purchase the unit for a little less from another country, but then loses its shine if an issue occurs, and the Nokia Care centre in your own country wont touch it as per warranty policy.

Learning curve is next time purchase local my friend.

Hope it gets resolved for you.
Nokia n8.
iphone 4 16gb - black

Be happy !!
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