[ka_siam]

I have owned a 5800 for about 1 month now and have had only minor proplems, mostly down to me not reading the instruction manual,overall i am very happy with the phone.

[jjegan]

I was astounded when doing a search on eBay the number of people selling their 5800's... I found at least 30 of all prices and condition etc

Likewise vast number selling IPhones used  all moving to 5800xm ??

jje

[advid]

REPLY....

(From ADVID - originator of this thread.....)

...Wow ! ...steady on boys - I didn't think such a simple quesion on my part would raise such a big response and open up a can of worms..... I've had my 'OLD' - sorry NEW :-) Nokia  5800 for only a few days but for me anyway it works great.... i'm used to an old  £20-00 push button Vodafone  (with Phone calls  and texting only) and the touch screen and the video and music and everything else on the 5800 is simply wonderful to have at hand .....

Could someone tell me - what's the best software to use to convert video ( largish' AVI's / MPegs and stuff - not YouTube 'tiddlers'..) to the correct MP4 format for the phone ? I'm using Arcsoft Media Converter 2.5 that came with my WD HD TV media player - it does good video conversion but there seems to be a 'bubbly / wavery' sound problem - particularly on speech....suggestions please.....

[jjegan]

Advid have a trawl through the pictures and videos section as many give their opinions .

I use Ultra Mobile 3GB video converter for ease of use on mobile sized files .

    jje

[chanchan05]

I personally use Xilisoft Ultimate converter and select mpeg4 for my conversions

[mludwig]

On no, it's by no means useless. It's just buggy as hell (not teething problems, since we are at firmware 4 already. The non-assisted GPS was poor for every person whose post I read on the internet, taking around or more than 10 minutes to get a fix, and not being able to hot-fix again, if you change your location too much (four blocks is enough). The battery life is by no means great when it works for 1.5 days, if you use the phone as a smart phone (gps, internet).

The bugs are just annoying. In the 6 months I have been using the phone, I did a hard reset 5 times to get email notification to work again.

However, the phone has all the features I need from a smartphone. If you can learn to live with it...

[matt_t]

I have to admit that the 5800 I got for my partner has been rock solid since getting it a year ago.  There's never been a problem with battery life, instability or GPS locking (non-assisted or otherwise).  With each firmware release the phone has been given increased performance and there has never been any regret over getting it. 

There will always be some units that fail to operate as expected, but the majority of users are happy with their device and you'll probably never hear from them.  It's usually always the unlucky few that have issues that, for obvious reasons, are more vocal as they are sometimes quite angry and looking for answers.

[lilhaiti]

I will say that yes this phone is buggy and yes it does have some crippling faults (same with all Symbian v5 phones).  But I will say that this phone was an absolute bargain, I couldn't have gotten as much phone for the price I paid.  One of the reasons you probably see a lot of 5800's on Ebay is because of the explosion of new Touch Screen phone toward the end of 2009.  People will always want what "Hot".  When the 5800 fist hit the street, it was "Hot" and for the price it got even "Hotter", so much so that it became pretty much one of the most popular smartphones in the world (outside of the USA).  Lately I have been catching the new phone fever and have been looking at different makes, but something new for my phone always pops up to make me hold off on phone shopping.  Now I am awaiting the SPB Mobile Shell 5 for Symbian...that should give my 5800 a new leash on life.

[14wishy]

I agree with many, disagree with few! I got two Nokia 5800 handsets have had for under two months and would like to throw both through the window. List of problems on both handsets intermitently; Screen freeze, Media button stops working, Unable to uninstall apps, Switching off and not coming on without removing battery and replacing, Running latest firmware and have had to soft reset both and hard reset one handset already. This is not really acceptable and processes that I've never had to do on previous smartphones, not Nokia I may add. Anybody else get these issues above?

[jjegan]

Its odd that the majority of users are not reporting problems but a small number are .

I wonder if its some other reason a particular build /software version or something .Product code /Type  build date .

It could just be mathematics  in that a small percentage of ome million units are going to end up faulty .

  jje

[garnett]

This idea that the number of people who come on here andtry to warn people off buying a dud phone like the 5800 (or, it seems any other Nokia) represent a small vocal minority and therefore the vast majority of users have perfectly functioning Nokia handsets is a logical fallacy that reallyu should be ignored.

I suspect most users just put up with the problems that merely inconvenience them and only come looking when their Nokia develops a serious and persistent fault that means it stops functioning.

Even serious intermitent faults probably aren't reported very often because most people want a handset that works, and if switching it off and on again solves that problem for a while they won't take the effort to try and make people aware of the fault.

Just as an update, in the minor inconvenience stakes, my 5800 now takes 6 seconds (I timed it) between the time I press the "reply" button to respond to a text and the reply screen opens up.

In the more serious "Nokia are really really poor" stakes, on Friday my girlfriend was meant to call me so I could meet her off the bus so we could go together to the pub. Unbeknownst to me my phone crashed and didn't accept any calls so she walked through a park on her own to get to the pub.

It's pretty basic getting a phone to receive calls, for most phone manufacturers anyway.

[chanchan05]

And the idea that many people just take no time to complain is also as unfounded as the previous idea as there are no data available. Thus in that sense, your argument is also fallacy.

But the fact is, there are 5800 that work perfectly and then there are those that do not. That the phone in fact remains one of the most highly interesting phones and top sellers is a tribute to the fact that many do see it as a viable option, and it is more likely that those who do own the phone recommend it very much.

For the record, my phone gets to the reply screen twice as fast as yours (3 secs).

there will always be phones that work, and phones that do not. Its just that those who owns faulty phones are more vocal.

Here's a perspective. A poll was held in DailyMobile,.se  regarding the opinions of various people on the 5800. For a post wherein only a few people posted twice,  and counting votes, it reached 15 pages, and has been read 16000++ times.

The results or that few hundred posts?

*Totally unsatisfied    5.8%
*Totally satisfied    77.64%
*Partially satisfied   16.47%

And this from a forum where a lot of the members have even better technical knowledge of the phone that some of us here who answers your questions, as a number of them are actually app developers.

[garnett]

chanchan05, we'll have to agree to disagree about the number of people quietly tolerating faults that are not fundamental.

Can you post a link to that survey, it sounds quite interesting.

[garnett]

tually Chanchan05, don't worry. I've found it:

http://forum.dailymobile.se/index.php?topic=7362.0

It's pretty useless for analysis. There's no comparable surveys for other phones.

It says more about the fanatical supporters of brands than anything else.

If you posted a comparable survey for iPhones in the right forum what do you think the results would be?

Phone forums are going to be filled with phone afficionados for whom phone choice is important. How likely is this audience to put their hand up and admit they made a mistake? How much more likely are they to blindly sing the praises of their choice of phone and to shout down nay-sayers?

This is the same across sectors and fields of interest.

Even still, one in every 20 5800 owners totally unsatisfied by the phone. That's quite a failure rate.

[chanchan05]

A survey of comparable brands is pointless, as it would not affect the opinions of 5800 users.

Furthermore, how many would be willing to admit they made a mistake? I find that many would, to tell other people about the problems. The fact is, that forum is an ideal place to conduct a survey IMO. The fact that phone afficionados do consider phone choice as extremely important, it makes sense that they tell others the problems of the phone.

Its that kind of forum. I was there when the 5800 first appeared. That forum was filled with posts ranting about the 5800 bugs. There were a lot of do not buy comments then. But as the firmware stabilized, so did those kinds of posts.

1 in 20 THEN. Note that the latest available firmware when that post was made, was v21, which had more bugs than we have today.

[garnett]

gree with nearly all of your post but just to focus on one point, a survey of comparable brands would show the relative levels of perceived satisfaction and would discount any bias from brnad fanatics. If a similar survey was performed for the iPhone I presume you would be the last to suggest iPhone fanboism could have in any way skewed the results.

[chanchan05]

Actually, a comparable study would just show that for example, 90% are satisfied with thye iPhone, and 80% with the 5800. So both have high satisfaction rating. But then we are talking about the satisfaction rating of 5800 user with his phone, thus the satisfaction rating of iPhone has no bearing. Also, a survey of asking people to choose which brand would skew to the iPhone just because of hype.

Furthermore, in my experience in this forum and others, a lot of the dissatisfaction comes from the fact that some people buying the 5800 sort of thinks it works like an iPhone. I get through swim through complaints of why iPhone has this app, why 5800 does not. Why iPhone looks like this, 5800 does not. why iPhone has this graphic, why 5800 is different.

They cant seem to get into their heads the small fact: different OS, different price range, different company. I'd agree on some part for n97 complaints, but I cant seem to tolerate those complaints on the 5800 and 5530. Its absurd.

[jjegan]

http://forum.dailymobile.se/index.php?topic=7362.0

It's pretty useless for analysis. There's no comparable surveys for other phones.

It says more about the fanatical supporters of brands than anything else.

I don't agree with your last statement . The forum concerned is one where more informed phone users are to be found . Covering a wide enough range of Mobile OS . Covering Nokia Android WM  Apple etc  . Its unlikely to be full of Nokia fanboys .

How do you become a fanboy anyway  . Have used a number of Nokia phones ?.

Have bought your first Nokia phone and are extremely pleased with the result ?

Or is a Nokia fanboy just somebody that does not agree with somebody else point of view .

One of the distinct differences I note with phone forums as opposed to other technical forums is the large number of schoolkids that use the phones forums .

     jje

[14wishy]

Spoke to 3 colleagues now with a 5800; 1st has had problems with backup and freeze screens 2nd Has the same issues as mine but, "...expected these problems with a touch screen smartphone!" 3rd colleague Is on her SECOND replacement and is demanding an alternative make due to same issues as listed. Not good I'm sure all would agree, if I'd known previous to getting I would never have chanced it. I just want a phone that does what it says on the tin, nothing more nothing less! EDIT: I'm sure if your lucky enough to have fully working 5800 you would be happy, I would because it would be a great bit of kit without the bugs.

[lgkahn1]

if u want to complain about a bad phone look at the n97.. lens scratches .. gps stops working reliably after it gets hot a few times (jumps u all over the road).. i have had 2 sent in 5 times for gps repair.. gave up.. got money back from ax.. and it sits on my shelf.. unused.. while the 2 5800's i gave the kids continue to work fine.. except nokia doesnt support u.s. in terms of new firmware so i will not be buying another nokia.