[KevinPM]

Hi everybody not sure if I'm typing this in the right place or not, sorry if I am. I won a Nokia 5800 a few months ago from a Pepsi Competition and the phone has been working grand. Earlier on this morning at some point my screen began to malfunction appearing if it has been cracked. The phone was placed in my pocket and during some point after class and walking to halls this happened. The only other thing in my pocket was £1.50 in change (£1.00 and £0.50) and a plastic card key. I have absolutly no Idea how this has happened. I didn't fall, get mugged, get hit by anything, I just walked back to halls. Has this happened to anyone else and will my warranty cover it?

Also will I be able to get all the data from it onto my computer?

Thank you for listening to my ramblings.

KevinPM

[psychomania]

If the screen is physically damaged then it will not be covered by warranty, regardless of how it happened.

You need to contact a nokia care point and ask them to give you a price for a replacement screen. You can find the details of your nearest via the "contact us" link near the top of the page.

Connect the phone to a computer with nokia PC suite installed to access your data. Hopefully the phone should default to PC suite mode, unless you've used it in another connection mode.

If the screen is completely dead you could also use the phones tv-out feature, if you have the cable.

[KevinPM]

I've been getting alot of text messages as well is there any way to check them on my pc?

[Fender77]

If you can connect it to pc using pc suite mode - you can open communicator in pc suite and check your messages.

[prkoparkar]

Is it cracked or you see horizontal couloured lines like this?

http://www.youtube.com/watch?v=Q9A7yd-2eeA

If this is the issue then it's a hadware problem. Go to Nokia care and they will replace the touch screen.

But if it is physically cracked then no warranty.

[KevinPM]

I see the lines but there also appears tobe a crack pattern near the top i dont feel a crack on the touch screen though but there could be one internally.

[k_king]

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prkoparkar wrote:

Is it cracked or you see horizontal couloured lines like this?

http://www.youtube.com/watch?v=Q9A7yd-2eeA

If this is the issue then it's a hadware problem. Go to Nokia care and they will replace the touch screen.

But if it is physically cracked then no warranty.

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my one is the same (horizontal lines) and i used to absolutely love it... but do nokia care fix it for free if i am within warranty period or do you have to pay and how much?

...please answer prkoparkar or anyone who knows...thank you!