[ministig]

I am with 3 mobile and have waited for version 20 to be released and now that it is i want the old one back!

firstly and the main problem is that it wont connect to the internet now, through 3internet or the wifi, however the youtube app still works??? Also when i recieve a message the screen doesnt light up/ turn on, and when the phone is locked you get no response from pressing the 'volume' keys on the side.

However i have numerous other problems with the phone, the camera lens is scratched and 3 refused to replace it saying it was my fault and there is no design fault, and also along the top and right of the screen there is a dark grey line that is clearly visible, oh and there is a dead pixel but that isnt major.

Nokia need to sort their act out shipping a £400 phone with all these stupid faults and bugs!!!!!!!

[kman00]

One Question, did you hard reset your phone after the FW upgrade? it makes a huge difference. do that and if you still have the problems I'm sure we can help out.

[carman58]

kman00 is correct a hard reset should solve your connection problem, and the camera scratch problem is an acknowledged problem and Nokia care centres have been told to replace lens covers under warranty, Google your local one and take phone there for a fix.

Good Luck

[asper_33]

hey ma  friends i had problem abt gps after updatin.. maps can not find gps!! what can i do abt that?? hard reset help me?? can u inform me..

[carman58]

it always helps to do hard reset after software update, it gives you a fresh start and removes any conflict with your old software and settings.

Good Luck

[kman00]

Yeah I filled up the report online to send my phone in for the gps and screen repair but can't let go of my N97, lol I would go nutts not having it for 2 weeks because mine actually works fine

[ministig]

Thanks for all the help, i read about the hard reset but was a bit worried incase the phone completely broke on me. Also is the warrenty affected if a hard reset is performed? However i was thinking that along with the pther problems it might be easier to take the phone to 3 and ask if they will repair or replace the phone.

Thanks for all the help : )

[ak3_ltw]

Hay you do not need to worry about hard reset, just go ahead, but remember you will loose all your settings, installed apps on c drive, and contacts.

take back up of contacts and settings.

[ministig]

Right, i have managed to fix the internet so that works along with skype, facebook etc. however there are still things that dont work like vlingo. There are no 'destinations' under connectivity, i guess a hard reset will fix this, but was wondering how to back up all the settings, does an ovi suite backup cover this?

Thanks everyone, sorry for being a pain !

[technoflare]

yes you can backup the settings but I would advise against it.  If your messages are on E: you wont loose them, and you can mark all contacts and then copy them to the E: drive before the reset.  This is what I did as Ovi suite was screwing up on me.  After the reset simply change messages setting back to E: and your messages will come back and then copy your contacts back (its a setting within contacts). 

[ministig]

oh rite thanks, i have my messages on the E: drive and my contacts on the sim card and ovi suite so ill try and hard reset it and hopefully itll work

[carman58]

It's also very useful to have an Ovi account where you can alaso sync your calander, notes and contacts over the air, they will txt you the settings, and once set up you don't need a computer to sync.

Good Luck

[ministig]

Thanks for all the help guys, the hard reset did the trick and all the internet etc, is working now, just the scratched lens to contend with now lol.

Cheers