[AgustinB]

HI, I've had an N97 for 5 months, yesterday my battery drained completely, a normal drained, I didn't try to turn it on. I connected the charger to the phone and the white screen with nokia came up (first the white screen, then the blue nokia word). The usual symbol for the battery didn't show up. I left it like that, thinking it was charging. Then, I tried to turn on the phone but it didn't turn on, it stayed with the white nokia screen. I tried taking the battery off and putting it again and the same happened, checked the battery with a firend, it actually charged to 6 bars, but my phone won't start (also, tested with my friend's N97 battery). Connecting to PC has the same problem, the Pc doesn't realize something is connected.

Tried to leave it alone for without touching, and waiting hours for the white nokia screen to go away but nothing happens.

I think my phone is dead, please if somebody knows something please help me.

Sorry for my bad english.

It has the latest v20 firmware.

Agustin

More Info: if I unplug the phone while it showed the white screen cause I plugged it, it won't turn off.

It's not battery problem.

Message Edited by AgustinB on 03-Jan-2010 11:46 PM

Message Edited by AgustinB on 03-Jan-2010 11:51 PM

[AgustinB · Accepted solution]

Did a HARD RESET and it worked. The issue was caused by the app Garmin Mobile XT, I recommend not to install it on the N97.

The Hard Reset is done by pressing:

• Caps shift
• Space bar
• Delete button
• On button

at the same time

[maracuja7]

Hi Agustin, I am facing exactly the same problem with the N97 battery. The phone isimply dead. What did you do. thx peter