[sameerhere]

Have you found any solution to his keypad backlight glowing in a lighting condition ? I mean the letter glow and become white and the background buttons are also white.. so you dont see any letter ...Readability is ZERO.  The sensor dont understand that there is light an it switches on the blacklight.
I am having this problem in evening and indoors.. The keypad becomes all white ?

I know i had E90 and the keyboard backlight was manual control with a button to switc-hon the light or off. Can we adjust the light sensor of nokia. Is there any program to override this backlight sensor. Can we have a command / button to switch on or off this keyboard light. ?

Please help.

[cmcken1]

I found nothing to fix this at all. The whole deal with how it's supposed to work is; when in sunlight, the lights shut off- they are not needed and, conversely, at night, they are supposed to come on so you can see. What Nokia calls the light sensor is really the backlight brightness adjustment. It does not function as originally intended and is a problem.

[sockatume]

Sounds like a bug to me, it definitely works properly at dimming the keypad on the other handsets.

[sameerhere]

 Yes, it worked prefectly on my E71 and also on my N82. But for this N97 white keypad, the white glowing letters are really problem. The sensor is not adjusted properly. If we can get a program to tweak the sensor settings, then this will solve.

[ichkaufbio_de]

I do have exactly the same problem, now with my 2nd white N97. It is absolutely impossible to work on an airplane or at the train, even sometimes in the office. This phone is NOT a business phone - because you can't use the keyboard when you really need it. I demonstrated it too in the Nokia store and they said, they can't help.

And the Nokia support doesn't help at all. They really suggested that I should pay for a keyboard replacement with black keys, but this can't be done by a Nokia dealer; I would have to go to an independent dealer and I would lose my warranty.

This is the most unprofessional support. I think after all, this will be my last Nokia phone and I will be happy to sell the N97 when Apple launches an iPhone with keyboard. Nokia doesn't know how to make good business. I am an CEO of a german company and if we would treat our customers like Nokia does, we would make less than half of our business.

[moerstrip]

It has now been many months since the problem was mentioned.  Did Nokia solve it and is there a download available or is the complaint regarding poor support still valid??