[fishy69]

Hello, I have this annoyin problem AGAIN!!! Each time I attempt to make a phone call I get a connection error message and also can't receive or send sms or receive calls but I can get on the net via wifi and wap.The phone has been back to a nokia repair center where they replaced my camera lens (which was OK) and completely ignored my reasons for need of repair...It came back with the exact same errors it went with, I read on here how to do a hard reset which for some reason worked for a day then the phone continued with the connection error. I have sent numerous emails to the so called Nokia Support Center and have yet to receive a reply after 2 months, I've also rang them and have been passed around various places and ended up on the phone with the 1st person I spoke to, none of these people could help me..

I bought the N97 from a seller on eBay and was completely sealed brand new in the box and the seller is unwilling to communicate or help. The phone is sim-locked to vodafone.. It is an original n97 not a clone or copy. I've tried updating to the latest version but ovi updated says it don't exist. Is there anyway to get a replacement handset from Nokia or anyway to force them to respond and help me, or is there anyone out there know what my problem  is? Thnx for any help.

Firmware version 20.0.019

N97 RM-505

[kman00]

I suggest you send it to Nokia, don't call them, don't email them just mail the phone if you don't have a nokia care center close to you, they'll look at it and might even send you a replacement. But Connection Error might have something to do with your cell provider so you might want to call them and ask them if they can help you out.

[fishy69]

Ive had the sim card in another smart phone had zero problems, ive seen many posts about this but no solid answers how to remedy the problem.

[kman00]

I Don't think you're going to find an answer unfortunately. I Use to have that problem a lot, I sent my phone in since the unlock bar broke and needed to be changed, well the camera screen and the GPS antenna needed to be changed too guess Nokia thought that's too much work so they sent me a replacement and I haven't had the Connection problem on my new Phone so I suggest you send it to them, just go in the

http://www.nokiausa.com/get-support-and-software/repair-and-recycle/repair/repair-locator#

check your Warranty Status and if its good it lets you fill up an report and mention all the problems you got, do that and send it in, I'm sure they'll check it out and who knows you might get a different phone.