[scrattyrat]

Help! 2 days ago my phone told me there was a new software update, so i installed SW Updater on my PC, aswell as PC Suite to back everything up before upgrading. I did the upgrade, all fine. Now the phone has crashed 4 times in the last 2 days! 3 times when i took it out of my pocket screen was blank, but the green and red call/hang up buttons were lit. Unable to use power button to turn off or on. Had to remove battery! Now it just crashed after sending a text, screen was lit and showing my inbox, but touchscreen, and all buttons (including power button) unresponsive, again had to remove battery!

I cant rely on a phone in this state, it may be in my pocket for hours, in a crashed state without me even knowing i am unreachable!

is there a way to revert the firmware, or is it worth reinstalling this firmware (is it even possible - how do you do that?), or is there a newer one available which fixes the bugs in 21.0.045??

Please help!

thanks

[phonehacker]

You could try to reinstall your firmware through Nokia software updater. After the firmware reinstalling, reset the phone.

Soft reset. Type  *#7370#  and the phone's lock code (Nokia's default lock code is 12345). Warning!Soft reset deletes all your phone's data!

Note; don't make any backup of your settings!

[mccoy1]

Somewhere someone is suggesting that you misused your phone that's why it acted up. Anyway, welcome to the real world of nokia n97.

[jjegan]

Not  so much misused as its a memory card problem .

Recent updates that Nokia have given out seem much better if they are installed on a phone with a clean formatted memory card .  Many problems are solved  once the phone starts with a clean memory card  suggesting that  the installed apps on the memory card are the culprit .

The ten or so recent firmware updates i carried out had no problems after  update on a clean memory card .

     jje

[scrattyrat]

Thanks, i have tried reinstalling the firmware, but have not restored all my backup data (it seems it wasnt wiped in the upgrade process anyway). I'l see how it goes and if its still actign up i'll try re-doing it with a formatted mem card.

Thanks for the replies