[skywatcher77]

Todays N97 problem seems to be in my photo gallery. Large images either captured from the camera or transfered to the phone were crystal clear quality previously, now i am seeing a blurred and unfocused image in the photo browser,  which ive seen before as it quickly moves on to the next image but usually has auto-focus to make the image clear. The only way i can now focus the image manually is to zoom in once on any of the pictures, which makes this a very tiresome task, otherwise all the images look horrible. Ive searched around the phone for a setting to fix this but cant find anything. I installed the nokia photo browser previous to this and uninstalled it, could this have changed the settings in the default browser im having the issue with? Thanks

[skywatcher77]

Im not sure if anyones even viewd this post lol but im still having the same issue since installing the nokia photo viewer and uninstalling it. When using the default browser pictures are not auto focused like previously. I then have to zoom in once for them to be focused and in proper 32bit like on my pc. They auto focus in the nokia photo browser but i dont like this app and find that it needs to generate the thumbnails every time its loaded up which slows the whole process down.

[sockatume]

You have to wait for the device to load the thumbnail properly. The N97's not the fastest device in the world these days so it'll take a few moments, but if you wait, it'll cache the thumbnail and it'll load quickly next time. Using a fast card (C4 or greater) also helps.

[skywatcher77]

I have waited for up to 60 seconds for this to happen and still it doesnt generate a focused image. As i say, previous to the installation of the Nokia Photo browser it used to display focused images in 1-2 seconds. I have the images on my E: Mass memory drive as the C: Phone memory is tiny and gets eaten up constantly. The Nokia browser i downloaded is great apart from generating the thumbnails nearly every session, but with the browser there arent as many options for the images, basically being just a viewer  Also i think this may have happened after i deleted all the temp files from the internet and cleaned out the cookies etc, would this have taken away all the thumbnails required to generate in the default browser? If so, why wont it generate new ones.

[sockatume]

I personally find the behavior of the viewer to be very inconsistent on my own phone, an N79. Sometimes it doesn't want to load the thumbnails at all, or takes an eternity, sometimes it loads cached ones, sometimes it doesn't, and so on. I'm afraid I've not got much of a workaround except using a fast memory card, but the N97 mass memory is built-in, right?

[skywatcher77]

I deleted all the image files from the Mass Memory (Built-in) and deleted the three different sized thumbnails that auto generate for each picture and un-installed the Nokia Photo Browser. I then started to put some pictures back onto the drive and the problem seemed to have been solved. I then put the rest of my pictures, around 50, back onto the drive and viewed them, giving each one time to cashe to generate a thumbnail etc. This worked for the first 2-3 images that i had put onto the drive so i continued with this and all seemed well untill i got back round to the start of my images to find that they were out of focus once again, requiring my to zoom in just once for the auto-focus to kick in.I am so frustrated by this as there is obviously something making this happen, i just cant figure out what the hell it is.

[post007]

I think your default image location has changed. Try this.. Use *#7780# command. It will sett the default image location as factory default. It will not erase your data. Try this and tell me.

[skywatcher77]

This will restore ALL settings on the phone, im not sure if i want to go ahead with this? I will surely lose all my internet settings etc?

[post007]

Backup your settings using Nokia PC Suite and try this. If it not works then restore all your settings. You ban restore your settings if it works too.

[skywatcher77]

Reply to the last post....Installed PC suite and backed up all files etc and reset all settings. I can now confirm that all pictures are in focus as they should be. Thanks post007

Im looking forward to the next problem with this great handset lol 

[skywatcher77]

I take it back. After setting up settings again i went back into the photo's to check things were still alright.....NO! Back to the way it was previously. Im stumped. All i have set up is wallpaper, a theme, ringtones and internet. Maybe my N97 will make a good door wedge?

[post007]

After using factory settings command, use your mobile for few hours and check that everything is alright? In this period, don't restore settings which you had backup.

[skywatcher77]

Still no change, done a reset and left the phone over night, went into pictures to find them unfocused. Im wondering why after the reset the pictures are focused, thus generating the three different thumbnails i imagine, that the next time the pictures are viewed there out of focus, as if to save memory for quicker viewing?

[post007]

Can you do a soft format your phone? If yes, then do this.. Backup your mobile's contacts, messages, notes, calender and bookmarks via Nokia PC Suite backup utility. Don't backup anything else like settings or user files etc. Now backup your images, videos and music files using Windows Explorer. Now format your memory card. Now type this code *#7370# (default security code is 12345). When phone start after formatting, don't restore anything. Just click some photos from your mobile's camera. Now see those pictures. Is it correc displaying? Leave your mobile for am hour then again check. If everything is ok then restore all your backup using PC Suite and explorer. But before restoring, check your computer system with a good AntiVirus software and then restore the data in your mobile. This will solve your problem. Tell me the result.

[skywatcher77]

The only problem with this, is that i have installed most of the programmes on the Mass Storage drive, so id rather not format it or i will lose them all. I tried to put a couple of pics onto the phone memory, thinking perhaps it wasnt reading too well from the mass memory, but the same thing still happens. The only joy i can get is if i use the other Nokia Photo Browser, no matter how many times i use that programme it focus's in on every picture, every time. I dont really want to have to photo browsers clogging up the phone, but i think its my only choice. I shall try once again to remove all my pics, music and video and remove all the thumbnails and try another backup and restart. Perhaps there is another programme i have installed conflicting with this. I shall continue all of today to try and find out lol am i the only one with this dumb problem?

[psychomania]

Unfortunately post007 has been wasting your time with the talk about resetting and formatting your phone.

The way it displays photos poorly was a bug/feature introduced in the v11 firmware. It is unknown if it was a bug or if they intentionally changed it to speed up moving between pictures.

On v10 they were full quality and flipping through pics full screen was very slow, on v11 it is fast so this makes me believe that it's intentional, even though it looks awful.  Like you I have to press zoom once and wait a few seconds for the quality image to appear.

It's a case of waiting for the next firmware update (v12) which is due sometime later this month, or possibly next month, to see if they change the behaviour again.

Message Edited by psychomania on 14-Aug-2009 10:32 AM

[skywatcher77]

I was about to agree that resetting and formatting my phone was a waste of time. I have spent some of the day backing up my phone and then formatting the mass drive which im still unsure about, i have also uninstalled all apps i have downloaded since i got the phone so i hope i havent lost any of them. I have a second N97 that is still on V10 with factory settings, it hasnt been used and is to be sent back as a return. I checked the picture feature on this phone and it does exactly the same as it does on the V11 phone. So i would say its unlikely it had anything to do with a firmware update. I dont remember having this problem previously up untill i installed the Nokia Photo Browser all the same, but perhaps its been with something else, but i do remember it did auto focus when i first got the phone for at least a month. So i am totally stumped now as to what the problem is if the V10 factory settings phone is having the same problem. Perhaps ive totally overlooked something, is it depending on the image sizes? I have various sizes of pictures in the phone as well as ones taken with the camera and also i have basic N97 wallpaper size images, but im afraid it does this with all images not just large ones that would need to be zoomed in once for it to auto fit the screen.

[psychomania]

It's odd how the v10 phone is doing it.  Never had the issue in that firmware.

I've never installed the nokia photo browser on this phone so I don't think it is the cause.

I wonder if memory access speed is the real issue here? Have you got a memory card (preferably class 4 or 6) that you could save the images to instead to see if that behaves the same as the mass memory?

[skywatcher77]

Im afraid i dont have another card to try instead of the internal memory. But to be fair the other picture browser was displaying the pics in auto-focus so i am starting to assume its something to do with the default browser now. Which is strange as im sure i didnt have this defect up untill about a week ago after installing the new browser. Blame cant be put on the new browser i guess as my other handsed has all the factory settings without being upgraded in anyway.