[aliothman]

My mobile: N96 (SW 30.033, RM-247, Nokia China,Purchased before 15 month, Riyadh Saudi Arabia)

before two days I switch off my mobile and restart it but the white screen come then nokia screen coming but the phone stop and after one minute it restart itself again and same things then restart, I try to remove the battery and wait half hour and start the phone but same problem.

So after many trials I make 4-key phone memory format so the phone restart and I was too much happy but I lost the contacts as it is stored in the phone memory in addition to all my exchange email and nokia email, so I was having back up so I connect it to PC Suit and I restore the contacts from my nokia back but after finishing it was asking for restart and the crises happened again and same previous, stopping at nokia screen then restart restart restart.

So again I make phone memory and I using synchronization between my mobile and outlook to return my contacts and I don't know what will happened if I restart my phone.

I don't know what to do as my phone warranty is one year and nokia care will not accept to check it and I don't think that there is qualified shop can repair such this type of problems.

IM too much disappointed from nokia and I feel that these type of mobiles designed to work for one year only and if you ask help from nokia care after one year they will not accept.

So any person face same problem and he know how to solve it

[deepestblue]

Try this: format the phone like you'd done before. While restoring the backup, skip the user files and settings. Restore only contacts and messages.

Most often it's the settings that play spoilsport.

[aliothman]

i restor only the contacts

[deepestblue]

Try turning on the phone without the memory card. That is, turn off the phone, take out the memory card, and then turn it back on.