[silvester]

I've just got my new Nokia N93 and it looks good with some amazing and well-specified features. However, within a few days of using it, the phone must have crashed about 20 times. It doesn't just crash and reboot though; it freezes so the only way of rebooting it is by taking the back cover off and removing the battery. I've tried hard resets and leaving the battery out for hours on end. I have no additional applications installed. The phone for me is complete and utter rubbish; I don't feel inclined to use any of the 'clever' features for fear of it crashing and depriving me of basic telephony as I take the battery out yet again. The lugs on the back cover must be wearing away and I doubt the battery contacts I designed to cope with the battery being taken out so often. I doubt Nokia would repair such damage even though it is their fault. Isn't anyone else experiencing this with this awaful phone? I tried e-mail Nokia using their form in the support pages but it just returns a URL NOT FOUND page when you hit send!! I've just spent all that money on a phone that doesn't even come close to the marketing hype. Surely there are laws against companys obtaining money from the public by such deception? Anyone have any idea what I can do that might fix this phone or am I just to live with a device that is worse than an antique phone I have in my drawer that's about 10 years old?

[petrib]

Get it fixed or replaced ( with whomever sold it to you, or http://www.nokia.com/repair ). My N93 doesn't keep crashing like your device seems to be.

[bob64]

I also use N93 and I didn't experience such terrible things. Did you transfer user data from your old phone to this N93? If so, that might cause such problems.

[awesome]

My E70 pics amazing, while E70 doesn't have flash it beats N93 and my N80 as well.

[nadiradn]

I also have it for about a month but had only one situation, when phone warned about memory full close some apps.... (strange, as I don't store anything in phone memory and SD still has 120 megs of free space...:-)) and when switched off mobile, it couldn't start again until removing battery....
that's all..... the rest is more then perfect...:-)))
Just some minor problems with correct clock (time differences for current home city and the same city in workl clock list, right tab...:-)))
also, it closes apps when quitting with red button (call hangup), while symbian based mobiles have to keep it active and to be displayed when holding menu key for 2 secs...

[m_nuttall]

Having exactly the same problem as you with my n91. It just hangs daily and does not allow you to even restart the phone without removing the battery. I thought it was a software problem so I had the firmware upgraded - three times! Now it has been sent off for repair.

[roberth]

i read somewhere that these n93 crashes can be caused by the battery being lose even under the cover panel.....the writer of the post suggested taking the cover panel off and reinserting the battery and making sure it locks in cause it doesnt always.....

[k99k99]

I have the same issue were some applications freeze or the whole phone freeze, removing the battery is the only way to get it working again. I had the firmware upgraded to the new one still the same. It is now with nokia to get it repaired for 2 weeks and counting.

[dancemb]

The trouble with sending to Nokia means that you are left without a phone for upto 28 whole days, so basically if you dont have another "backup" phone for a month your stuffed. I wanted to upgrade this firmware to the new v11, but the Service Centre in croydon doesnt have it as its "too new" and to call in a few weeks.

Mine crashed 3 times within a few hours of using it, but touch wood, since then its been fine and hasnt crashed, but I havnt used it much as I really wanted the new firmware before I used it full time.

[joshimar]

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21-Sep-2006 10:22 AM nadiradn wrote: I also have it for about a month but had only one situation, when phone warned about memory full close some apps.... (strange, as I don't store anything in phone memory and SD still has 120 megs of free space...:-)) and when switched off mobile, it couldn't start again until removing battery.... that's all..... the rest is more then perfect...:-)))

This is the equivalent of the RAM memory it is referring to rather than the eqiuvialent of the hard disc. More than likely you have not fully exited out of applications. Try holding down the menu key - you should then see a list of applications that are still running in the background. Close these down (highlight and press c or go into and exit manually). This should resolve the problem

Message Edited by joshimar on 22-Sep-2006
02:18 PM

[wildchannel]

Hey dude.. dun be so depressed.. i read ur story.. a nokia phone couldnt be that bad till it crash about 20 times especially N93.. My N73 freazes a lot too but in the end it worked jus fine.. maybe ur distributor has something wrong with the phone and unfortunately u bought it.. maybe during the shipping to ur country.. the carrier juz crashed it.. well good luck.. go report to nokia service centre near ur place..

[kwandy]

Anyone have any idea what I can do that might
fix this phone??
maybe this is the way to fix ur n93:
remove your simcard and miniSD from ur n93
turn it on and press *#7370# (hard reset)
now insert ur simcard to n93 (dont insert MiniSD card)
turn it on, and now you can test to use ur n93 without miniSD ...

[lalalee]

I've been majorly disappointed by the N93 as well. It crashes daily. And now it freezes as well. I take one picture and now I can't take another picture until I turn it off and back on. I've hard resetted (to factory settings) like 4 or 5 times and it doesn't help. Does anybody know if I can get this serviced in the U.S.?

[997tt]

This is interesting: I did experience only one crash since I own the N93, it isn't half as worst as my first N80 (april 2006) with the first FW version. Nokia has fixed a lot of things with the FW 4.xx in the N80, kudos to that. However releasing a product with such a buggy FW is somehow not acceptable to me as a good customer (various new Nokia phones).

I'm a little bit surprised that nobody mentions the horrible picture quality which bugs me much more than a crash from time to time. I bought this phone for it's promising photo qualities but all I got is a very good video camera phone with a great phone built-in, the photo quality is just not acceptable for such a phone.
I love my Nokia N80 more and more (with the current 4.xx FW) because not only do I get everything in one small package, the photos are much better, despite the lack of an autofocus in the N80.

If Nokia doesn't fix the horrible photo quality with the next FW update, I'm pretty sure that the N93 will be my last camera phone I bought from Nokia and I know at least two other people who have the same feelings, not to mention the dozends of posts I already read on the net regarding the bad photo quality of the N93.

Nokia's reputation is at stake, if they realize it or not.

[roberth]

i agree with you about nokia losing reputation somehow next year i am tempted to purchase n95 even after numerous purchases this year( 3250 6270 and 6280 n71 n91 n80 now n93)i ont know why i keep purchasing nokia guess its a matter of i keep hoping for the best....my n93 works fine tho i compiled a review after 3-5 weeks approximately of having it so hopefully my realistic review will help others
to 997tt where did you get n80 fw v4 from? please reply

[mald123]

i have had the problem where my phone crashes and reboots very annoyed as i too have been waiting for this phone love everthing else about it though so have been in touch with my network provider and where i bought the phone awaiting delivery of new phone i hope this isnt the start of some thing bad had sharp 903 before this and that was a cracking phone

[nj7_]

Crash of software from new phones, is usual... Should not, but is! But a Camera disapointement is more serious from one phone dedicated to photos. N73, by contrary is fair good to making photos.

[silvester]

My N93 has now developed a line along the length of the small external display where the pixels appear fainter.

I've only had the phone a few weeks. I've hardly used it because I can't trust it and my older phone is still just inside its contract. The latest episode is that the N93's web browser wouldn't open. It kept saying 'app closed' immediately. I had nothing running in the background and have installed no third party applications. So I left the battery out overnight. On reinstalling the battery, the browser STILL wouldn't start. So I've had to hard reset the phone. That's pretty much dominated my handling of this piece of trash. Hard reset after hard reset and then having to reload my contacts, calendar entries and browser favourites. I just don't have the time to nurse this damned phone. I kjust wanted it to live up to all the marketiung hype which to me seems nothing more now than a pack of lies. I can't see how a software tweek is going to make it all work.

I want a new phone or, better still, a refund so I can buy a phone not made by Nokia. I e-mailed Nokia nearly a week ago explaining the problem and they've not even so much as resonded with an acknowledgement. Does this company have no shame?

I am reluctant to post my phone to them...what if that's the last I hear? I'm not sure I can afford the time and expense to then take legal action.

Any comments/guidance appreciated. I'm pretty gutted by this; it all seems to have been an expensive mistake choosing Nokia and now I'm stuck with them for 18 months on a contract. Has anyone else had cause to post their phone to the Nokia repair centre? Did they get it back and how long did it take? Did Nokia actually do anything or did they just post it straight back again. As I hope you will understand, I have absolutely no respect nor trust in this company which seems to lack any integrity when it comes to customer service. They could have at least replied to my e-mail.

What a stupied and expensive mistake I made.

[997tt]

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02-Oct-2006
04:15 PM
roberth wrote:
to 997tt where did you get n80 fw v4 from? please reply

---

I got it from a Nokia Service Centre in Germany.
It is FOTA enabled, meaning that all further updates can be done directly from the phone without having to go to a NSC again.

To everybody who is unhappy with the N93, I can highly recommend the N80 with FW 4.xx. It has a bad video quality but otherwise everything else, including photo quality (no autofocus though, needs good light) is better than on the N93. The size of the N80 is amazing too.

[d3vil]

Here's my testemonial, hope it helps someone..
I've received my N93 yesterday. I experienced some crashes, but as i live close to a nokia service centre, i took it right away.
2 hours later i came by to get it all happy, but immediatelly the lady told me they were unable to update my phone, they were having problems and the only way was to send it to nokia, it would take 2 weeks. I told no, and took the phone. As i entered the car, just remembered to check fw version, to my astonishment, it showed the new 11.0 (prev was 10.0).
So immediatley i thought: they were upgrading and something went wrong, fw version got updated but phone not..So installed taskman, RAM after reboot is as it should in v11.0..BUT! my phone was worse than before, like the original poster described. Crashes everytime, couldn't make a thing! Calls, messages, even entering PIN the phone restarted and crashed! Complete disaster! So i thought, my fear could be true...They had done something wrong trying to upgrade it...
Here's whats strange:
As i was experimenting, i noticed that, when entering the PIN, the keypad sounds were lost after the 1st press. So, (with some crashes in the middle) i finally got to the profile menu and disabled keypad sounds.
Could be that(or removing the battery several times as someone said - could be coincidence and put it in a tighter position), but my phone after that stoped crashing and reseting.
I just have the phone for 2 days but since yesterday night its working as it should, no crashes whatsoever...
Any thoughts?