[pozzydrive]

Hi all

I'm new here, I have already checked the site for similar postings and found one in particular that was identical to my subject heading, however, there is no remedy that I can see anywhere on this site, I did try to google it and the only fix I could find was to update the firmware, which I did, this made no difference at all, the phone still shuts off from time to time and for no apparent reason, its not the battery, as it turns on without any issue, the phone was a gift from my company, so no proof of purchase, although have the box, with bar code, IME number and various other numbers, but Nokia say they cannot accept the phone without proof of purchase, so there you go, has anyone found out why this is happening, myself and the other guy who posted cannot be the only people with this particular problem and I'm sure that someone from Nokia will be reading these posts, surely they know about it and have a fix, if so I would very much like to know what it is, thank you.

Regards

The Pozz

[cjlim]

Without the option of bringing it to you Nokia Care Centre, the only suggestions I can give are as follows:

1. Make sure your battery contacts are clean and battery is secure.

2. Reset your phone.

Always remember to backup your phone before performing resets as your data may be lost.

First try these

First try *#7780# - Restore factory settings - resets all the settings to the default
If that does not work then try *#7370# - Reformat your phone

[pozzydrive]

Hi cjlim

Will give it a try, thank you, however I suspect there are many more people out there with this particular problem and I guess Nokia will eventually post a fix for it.

Regards

Pozzy

Message Edited by pozzydrive on 11-Nov-2008 05:41 PM

[cjlim]

There may be others with this problem but the majority do not have this problem. Otherwise if you consider the overall number of n73's sold, this forum will be chocabloc full of complains.

The problem is probably due to the corruption of some data for your phone, this is why it was fine till now and hopefully will be fixed when you reset the phone to factory default.

[hittingray]

This happened to me when I found my BP-6M (N73 Battery) was loose, so I stuck a bit of paper between the bottom of the battery and the place where the battery sits.