[disappointedn97]

I find ur back and forth between nokia and urself funny, i find this funny because at one point a Nokia Employee through email actually suggested i change my n97 code to get the latest f/ware. the next consultant quickly changed the direction of conversation.

[disappointedn97]

the telecommunications industry ombudsmen in new south wales has refused to deal with anything until u have contacted ur service provider

[Castrillon]

Infortunately I recently bougth a N97 Nokia and find a lot of problems with this movile phone, any way I need some help to obtain acrobat reader, only to read no to construct papers. Who can help me.
Thanks a lot
Castrillon

[carman58]

http://www.quickoffice.com/adobe_reader/

[Izzyboy]

Nice tone back in 2009, but as a visitor from the future (now 2012) I can report back that Nokia did indeed abandon people that bought the N97.  Honestly, I was here to troll for information on the Lumia's as I'm an old windows mobile junkie that ended up with Symbian due to an emergency phone purchase.  Nokia, your treatment of people with N97s is a corporate embarrassment.  Some web sites suggest potential updates, but a link to a Nokia blog here said that N97s were not in line for an update due to physical limitations.  For the price paid, Nokia should buy these clunkers back and give $150 certificate for use on a new Nokia.  If you, the company, can't make the thing run properly then take responsibility for it.

[techinsane]

Nice suggestion but Nokia frankly does not care about it customers, just look at the people who bough the N8, E7 etc, they are just like us N97 users stuck with a old abandoned phone. After over two years of using the N97, with crashes etc. I finally said goodbye to the rip off phone and got myself a Dell Venue Pro WP7 (mango) version, so far the phone has not let me down yet. I have left Nokia, and I have no intentions of returning, Lumia or not I will not touch your phones again!

[iannicholson]

Not just the N97, but the N96 before that too.

Nokia is an abysmal company to deal with when something goes wrong, which is, by all accounts, a frequent occurrence.

My N96 was slow (taking 60+ seconds to show my contacts list EVERY TIME I went to make a phone call). It needed a firmware update, but Nokia now have this ridiculous policy that software updates for their phones cannot be released without the approval of the service provider.

In other words, they were genuinely and seriously telling me I could not apply a firmware upgrade to my phone because Optus (my service provider here in Australia) had not approved the latest version. What HOGWASH! Does ANYONE know of ANY OTHER hardware vendor that does this?! Worse, they hadn't told Optus about this and so Aussie N97s on Optus were stuck with ancient firmware.

Nokia, your customer service is RUBBISH.

Your products are released untested - that's RUBBISH!

Your profits are RUBBISH - and deservedly so.

Apple have beaten you at your own game! Your problem is you think you can release a new product every few months and sweep the old **bleep** under the carpet, in the vain hope your unsuspecting customers will buy the next worthless piece of **bleep** you put on them.

You haven't learned to do ONE THING and do it RIGHT. Looking at your website today I see you have TWENTY-FOUR models on offer! TWENTY-FOUR?!?!? How on earth do you expect to provide adequate support for those AND for the models of the last few years? Wake up!

[techinsane]

Say good bye to their phones and move on to another brand.