[josen]

I have spent at least 2 hours on different days with my email provider and nokia help line trying to figure out the solution to this issue and still nothing.

I use outlook in my PC and the n 95 to view my mail. The email provider I believe stores the mail at squirrel mail website. The settings used are in pop3. What happens is when I received for example 3 mails using my n 95 then open my outlook and download the same 3 mails, the 3 mails I received in my n 95 will be deleted once I connect to my mail box to try to retrieve new mail.

However, during the period when outlook does not access mail, old mails are not deleted but add on to new ones. In other words, if I did not access my outlook for a day, the mail in my n 95 will merely add on to the old ones. But once I access mail with outlook and thereafter connect to mailbox using the n95, ALL PAST EMAILS WILL BE DELETED EVEN IF NO NEW ONES COME IN OR NEW MAIL COMES IN. What triggers my old email to be deleted in my n 95 appears to be the prior access done by my outlook (2003).

Nothing wrong with the server and site since outlook does not delete its old mail when it connects to the server after the n 95 connects ahead of the outlook. But when opposite occurs meaning outlook connects ahead, the old/current mail in the n95 will be deleted when the latter connects after, and worst as I mentioned even if no new mail comes in. The retrieval amount of my cel has already been adjusted to 999 so that is not the solution. Thanks for your interest in my problem.

[kevineu]

I'm not a 100% sure I understand what you're saying but I'll try nevertheless.

In Outlook, go to Tools> E-mail Accounts> check View or change existing e-mail accounts> Next> Change> More settings> Advanced>
Check Leave a copy of messages on the server.

See if that helps.

[josen]

Thank you very much Kevinue. Even as you claim you did not understand the problem completely, you guessed it correctly and gave the right solution. To restate the problem hopefully clearly this time for the benefit of others, I view my emails primarily thru outlook in my PC and thru my n95 in the alternative. Retrieval of email thru my PC is done regularly whenever it is switched on. Retrieval of emails thru my n95 is done only when I am not using my PC and connection to the web with the n95 only occurs during retrieval. My problem was when I retrieved mail thru my n95, the current mail appearing in my mobile would be deleted and replaced with the new mail would just be deleted of no new mail comes in. However current mail would not be deleted but would instead be added to the newly retrieved ones only during the period I do not retrieve email using the outlook of my PC. In other words, it appears that whenever I retrieve mail using outlook, my next email retrieval using my n95 would result in the deletion of all current mail stored in the n95.

With your suggested setting in my outlook WHICH LEAVES A COPY OF THE MESSAGES IN THE SERVER OF THE EMAIL HOST, this problem was solved since, apparently absent your settings, mail in the server will be deleted upon retrieval by the outlook in my PC. When the n95 would subsequently retrieve mail it would only copy whatever is in the server and delete old ones during the update. I have chosen the settings which delete email in the server only when the email has been deleted from the “deleted items” folder in outlook. I am really very grateful for your help since both the supervisor of our nokia customer support and the email host could not resolve this issue. I must admit that this is the first time I have asked for help for the web community and was so pleased that there are still (lots of I hope) altruistic souls around that will help without asking for prior consideration.

Kevnue if ever you are in my part of the world, do not hesitate to contact me at rjg@ampgplaw.com so I may return the favor. Thanks again.

[josen]

I DO NOT MEAN TO BE **bleep** BUT EXCUSE THE TYPO BELOW FOUND ON THE FIRST AND SECOND PARAGRAPHS RESPECTIVELY

"My problem was when I retrieved mail thru my n95, the current mail appearing in my mobile would be deleted and replaced with the new mail (OR) would just be deleted of no new mail comes in..."


"I must admit that this is the first time I have asked for help (FROM) the web community and was so pleased that there are still..."

[kevineu]

No worries josen. Glad that I did understand you and it was resolved. Have fun with your N95!

By the way, there is an edit option at the top right corner of the message window.

Cheers!

Message Edited by kevineu on 21-Jul-200701:27 PM