[btr5800]

Hi,

I tried updating the firmware of my nokia5800 using ovi suite.

1. Ovi suite showed an option New firmware available 40.0 , Install

2. On click , it downloaded some 122 mb file

3. Install process started, it said it ll take about 15 minutes to complete

4. My phone restarted after few minutes

5. In OVI suite, Your firmware is successfully updated message displayed

But when I check my mobile, it is still in 30.0 version, I checked my product code also, firmware is available for this product code.

I am using Windows 7 and latest version ovi (2.1.1.1)

Please help

[jjegan]

Repeat the process with your AV switched off and no programs running in the background.

jje

[btr5800]

Thanks jj. I will try it out today.

But still i wanna know how turning off the AV helps out to solve this problem,

I didnt get any error during upgrade, all the process went fine, its just that my mobile still stays in older firmware (30.0.)

[deepestblue]

I would suggest using the Nokia Software Updater (NSU) instead of the Ovi Suite. Ovi, I feel is not matured enough, and so is Win 7.

My suggestion:

- Use a PC running WinXP (I strongly advise against using Vista) and insatll the latest PC Suite and NSU.

- Back up your data

- Soft reset your phone (Type *#7370#, enter lock code when prompted)

- Make sure you have a full battery and a good internet connection on the PC, then run NSU with the phone connected in PC Suite mode using the USB Cable.

- Wait patiently until it finishes.

- Once completed, restore the backup.