[intoxicatedm]

I bought my phone recently, and now the phone is start to switch off itself. as it swiching off i can not on it. so i have to take out the battery and replace it. blackouts are happenning in random periods.... pls help me

[hieronim69]

Hi,

try to make a soft reset, dial *#7370#. Phone will be reformat and revert to the state like from box. All your private data will be erased, settings too. Then you should make a memory backup first. After reset restore your backup without settings, private data (contacts, calandar, sms, etc.) only.

Memory backup make on memory card and also in Nokia Content Copier (part of Nokia PC Suite, install last version)

Cheers 

[intoxicatedm]

I appreciate ur suggestion, bt  i already tried that, including factory reset, still problem occurs.

Intoxicatedm

[friedbrains]

and exactly which Nokia phone are we talking about here?

[intoxicatedm]

we are talking about 5800 xpress music

[adamf]

Have you tried a software update?

www.europe.nokia.com/softwareupdate

[friedbrains]

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intoxicatedm wrote:
we are talking about 5800 xpress music

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as mentioned try software update, if there is none, try to go to your neareset Nokia Care Point as i think this is the 1st time somebody was complaining about a frequent rebooting...

btw, did you recently installed any new application or theme?  if you did, try to remove that 1st and see what happens...

[intoxicatedm]

yes i installed some themes, ill delete em and try, there is no new firmware available.

[hieronim69]

If software update and soft reset didn't help, it probably has to be a seriously defect (SW,HW). Go to Nokia service and demand for repair or to the retailer for change on new one.

It is not

[intoxicatedm · Accepted solution]

SOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THIS IS A HARD DEVICE ERROR. its on battery, as i use 2 sim cards, i  disattach battery several times, so the spring of the battery got loose. and it detach the conductivity. tension it with a small pin BRAVO!!!!!!! ITS FIXED!!!

[nicwb]

Glad to see I wasn't the only one with this problem of the phone turning itself off, and i have never removed my battery (apart from to fix it).  I sorted this a couple weeks ago, after endless 'experrts' told me it was a software problem. How come the mind set today is all software based.  Playstation Generation, check the simple things first!!!! Its not always down to Software.  On another note, Nokia, when are you going to acknowledge you have a problem with these batteries!.