[mattseymour]

I think i really am at the end of my tether.

Having had four replacement N97's i was kind of hoping that v.20 may be the saving grace,in allowing me to own a phone that works.

Nokia knew that certain "Sites" were running countdown's, towards the official launch of v.20.To the best of my knowledge,Nokia made no attempt to refute or deny this.

Surprise, surprise, the software, was "Pulled", and everyone is in the dark.

The N97 should never have been released in it's current guise,v.20 should have been the standard, yet Nokia remain tight lipped, refusing to confirm the official release date.

Nokia know full well, that this software, may settle a lot of owners, but evidently give not one toss, about us consumers.

I wish i had never got my N97, but am stuck with it.

I will never, never, buy a Nokia phone again.

[sillbit]

Nokia might have known that there were sites running countdowns, but they were not running countdowns to any date that Nokia had said. So why should they bother?

Should they bother with every site in the world that decides to start a counter for anything Nokia related, even if Nokia have nothing to do with that site?

In short. The people who have spread rumours about a certain release date for V2.0 should be shot. Or atleast ignored. These rumours have no substance, so why do you take them seriously?

Hey! If I say that V3.0 will be out nov 17, will you now start a counter for that date, and we will all start complaining when the date pass and Nokia don't release 3.0?

Basically, this is just silly. Listen to what Nokia actually do say, and go on that, instead of listening to rants and rumours.

All that said - I *do* hope that V2.0, when release, will return some credibility to the N97, and to Nokia itself. Otherwise I forsee a total dumping of N97s on eBay, and a noticeable drop in Nokia sales, especially in the smart phone high end market.

[delboyg]

Sorry, but I'm going to go off OP topic now in response to sillbit's last comment:

I'm afraid v20 will not be the solution to the problems with the N97...  It'll add new features for an already overloaded CPU, but the fundamental problem of 'low drive c: capacity' will remain, that is the major cause of much of the crashing and hanging issues out there and I can't see any way apart from a recall for Nokia to solve this.

If there was some semblance of reliability in my phone I could almost be happy, but I can't see any solution if the unit will keep running out of operating drive space, and I guess Nokia know this too as I hear both the x6 & the N97 mini are coming out with 256Mb NAND.

Nokia have admitted the problems with the scratched camera lens and GPS antenna, to there credit they are offering to fix those issues, but the major issue will still remain even after v20.

It's truly sad that Nokia, with their history of mobiles, made so may mistakes with this phone.

delboyg

[metalfan]

---

sillbit wrote:

Nokia might have known that there were sites running countdowns, but they were not running countdowns to any date that Nokia had said. So why should they bother?

Should they bother with every site in the world that decides to start a counter for anything Nokia related, even if Nokia have nothing to do with that site?

In short. The people who have spread rumours about a certain release date for V2.0 should be shot. Or atleast ignored. These rumours have no substance, so why do you take them seriously?

Hey! If I say that V3.0 will be out nov 17, will you now start a counter for that date, and we will all start complaining when the date pass and Nokia don't release 3.0?

Basically, this is just silly. Listen to what Nokia actually do say, and go on that, instead of listening to rants and rumours.

All that said - I *do* hope that V2.0, when release, will return some credibility to the N97, and to Nokia itself. Otherwise I forsee a total dumping of N97s on eBay, and a noticeable drop in Nokia sales, especially in the smart phone high end market.

---

Well said. You hit the nail on the head.

Kudos for you.

[gnytemare]

I am glad to see someone (the OP) has raised this point, I dont believe this has been covered before.......

To the OP:

I understand your frustration, and I empathise. That said, please dont believe everything you read on the internet, especially from fan-boy sites who have marketing to do in order to maintain the popularity of their sites (and stay top of the google search list)

With regards to the memory issue, YES, it is insufficient! But, these are phones that are VERY capable of being personalised and I dont believe that there will ever be two phones out there that are configured the same, with regards to functionality and looks. I am sure it is a huge task making devices that can have the differences we see in today's phones. Remember the first phones where ringtone and colour of the case were all you could do to make your phone 'yours'? Nowadays we have phones that can be 'upgraded' by the FW releases that the companies put out, and thus the units evolve and in all the nokia's I have had, they have improved in both functionality and ability over their life-cycles....and for that I am grateful.

My n97 has it's problems, and I have countered them by my useage. I have followed the guidelines on this site, by doing the following:

• Re-install all the apps from C: to E: (the ones I can anyway)
• Moved my message store to E:
• Remove the CACHE and DMGR folders after long browsing sessions
• Close any unused apps
• Install new apps to E:
• Limit the number and complexity of apps on the home screen (Facebook does not rule my life)
• LImit the number and complexity of themes etc

That being said, I understand that it should do what it says on the tin, but if you had searched you would have found MANY threads here about this, and it would suffice to say that Apple, Blackberry and possibly ALL the other smartphones have been through the same troubles.....their approach may be different, but they still have the same probs.

FInally, if you wish to end your working relationship with Nokia products, please feel free to do so, my recommendation to you is to delete your account on this site, unless of course you would like to contribute to the constructive nature of what this site SHOULD be. All the instructions that I have used above, I have found here, and I am grateful as it has helped me.....your post is just one of MANY rants that really have no place here since Nokia do not actively reply to them...

Oh, before I go, a quick search on the interwebs will reveal many things about the new upcoming release of FW and I believe all of them have state that Nokia are going to create more mem on the C: drive. How I dont know, but I will wait patiently to find out.

Good luck.

[2bad]

To the OP.

I agree with gnytemare in wishing you good luck. Unlike gnytemare I won't decide what the "...nature of what this site SHOULD be...". In this context, I'll just quote what it says at the top of the Nokia Support Discussions page "These boards are primarily for user-to-user interaction". So thanks for the user interaction, OP.

Like many others, I sympathise with your feelings. After all the discussions surrounding the technical deficiencies with the N97, my lasting dissatisfaction is with Nokia, the company.

I've paid my £500 for the phone too, and I'm fortunate not to have had to return it 4 times, as many others have had to. So I'm living with it. Ok, I'm too scared to use the camera in case I scratch the lens. And I can't trust the GPS (if I watch the screen too much while I'm driving, to make sure I compensate for thge "lag", I'll probably drive off the road). But I've bought an external bluetooth GPS, which works fine. So that's ok then, isn't it?

I've had my N97 since the UK launch day, June 26th, and it's never worked properly. But it's adequate (verging on poor, considering the price tag).

Sillbit invited you to "...Listen to what Nokia actually do say, and go on that, instead of listening to rants and rumours."

Nice words. So what exactly has Nokia actually said? They've not said anything to me. Have they said anything to you, OP? This is the source of many people's frustration - they've not actually siad anything to their customers.

Delboyg informed us that "...Nokia have admitted the problems with the scratched camera lens and GPS antenna, to there credit they are offering to fix those issues". Really? They've not admitted anything to me, or offered me anything. Where exactly is this admission and offer?

I HAVE seen, in a forum somewhere, an alleged discussion, or something similar, where Nokia is reported to have said something of this kind to a member of that forum. Has there been a public statement somewhere by Nokia, which I've missed? Please let me know where I can find it, as I'd like to print it off so that I can take it into a Nokia Care Point / Centre, or whatever, and claim my free repair.

Oh no wait, I already did that. I went into the (claimed) Nokia Care Centre in Solihull, where I was refused access to any of the "engineers". A shop salesman spoke to them (by telephone) on my behalf about these 2 well known N97 faults. This Nokia "admission" was news to them, and I had to explain to them, via the salesman on the phone , what the claimed remedy for these 2 faults was, as reported in that other forum. Then the salesman was kind enough to print off for me, the form on the supportarea of the Nokia website. He also invited me to post the phone to Nokia at Thetford for their attention, as any non-cosmetic repairs were beyond their abilities.

And so it goes on...

Since all my recent experiences with Nokia / Ovi involving their hardware, software, websites, and now customer support, have been ineffectual, frustrating, and stressful, I find it difficult to do anything other than sympathise and agree with the OP.

Gnytemare further informed us that "...Apple, Blackberry and possibly ALL the other smartphones have been through the same troubles.....their approach may be different, but they still have the same probs.". Really? Is that supposed to excuse Nokia for this N97?

I've had my N95 since Nov 2006. Function by function, the N97 doesn't really do anything the N95 doesn't already do. It just does it all more easily, or attempts to. Nokia have had 3 years to develop the N95 into the N97. The others quoted by gnytemare have been playing catchup. There's no excuse for this poor performance by Nokia. And even less excuse for them, like Horation Nelson, to place their telescope to their blind eye and say "Ships? I see no ships.", or "Defects? I see no defects".

It's taken 3 1/2 months for them to (allegedly) admit any defects.

Are they really that stupid? Or that clever?

Hmm...

[gnytemare]

I believe Nokia are wise to say nothing, in this day and age, it is likely that they would be sued by someone whose 8 year old child caught the wrong train after her GPS unit failed to tell her that the platform for her train was 30m from where she was meant to be.

I am in agreement with all that you say, along with all the other complaints that have been voiced on these forums. At no point do I excuse Nokia for a device that was likely released prematurely, nor do I make comparisons to the other vendors and how their releases are an excuse for Nokia to follow suit.

What I do believe unnecessary, is the multitude of new threads that are created daily on these forums, outlining the same issues time and time again, as well as when someone use caps to emphasise the same points, thinking that THIS WILL GET MORE ATTENTION THAN THE OTHER THREADS.....

A simple search will reveal all problems, and a mr cpitchford created a thread with a 'bugs' posting for all to see, and add to if required. Should I create a 'Nokia Boycott' thread for all the disgruntled users to band together in, and collectively see the demise of Nokia through a boycott of their products?

I know there are problems, I also want them repaired, I am also not 100% happy with my purchase, but as I mentioned before, efforts are made by Nokia to repair all their bugs, and I am sure they are not that dumb that they would leave glaring problems and face the wrath of the market (by wrath, I mean poor sales of their products by unwilling buyers). As such, I will wait for the release fo FW2.0 with keen interest, and not threaten them with boycotts.

For what it's worth, I was intending on buying the Apple iPhone; yet for one reason, and one reason alone, I opted for the Nokia. Simply: an iPhone cannot sync files, calendar, contacts etc over bluetooth! Even with it's problems (minor in my case) the N97 does this function without hitch....and it is an important function for me, not the GPS being out by 50m.....this is a case of 'whats good for the goose, is not always good for the gander'....

Please, have your say in the forums, by all means, but try not to be tempted to use it as an avenue to vent spleen, and if you have to do that, search for a thread that already full of vitriolic spewings, and vent away to your hearts content.

[2bad]

@gnytemare

I still don't feel the need to instruct other forum users how to use the forum, although I do acknowledge your plea.

In the normal course of events it might be possible to keep every thread On Topic. The scattered nature of "rants" accurately reflects the shambles and desperation created by Nokia in this unusually shambolic situation.

Actually, the Off Topic nature of this thread is hinted at in the title of the thread. You'd have to be pretty short sighted not to detect the "rant" nature of the thread, before you read it. It's not an On Topic thread, which has gone Off Topic because of one poster. The title of the thread gave the clue to the content to come.

It might have been simpler for you to ignore the thread, since it offered nothing you wanted to hear, and leave it to us misguided folk who wnated to do some user interacting, on finding common ground.

Or not...

[gnytemare]

I agree.

I have gone off topic with my own rant (for lack of a better word)

The only reason I looked at the topic is because of 'Blagged', a term I am unfamiliar with.

According to Wiki

1. Blag: To obtain (something) for free, particularly by guile or persuasion.

If I had read, "Are Nokia trying to obtain something for free, particulary by guile or persuasion, from N97 owners"

I would likely have avoided the thread. My mistake. I guess my ideas of what forums are for are a little removed from what society dictates, thus the ensuing pandemonium.

I reckon it would be very interesting to see all the whingers gathered, in person, at some locale, all with their placards and banners; shouting and stamping their feet. The finale being the head of N97 development, brought in front of the baying crowd, and clubbed to death with a modified N97 FW v 12.0.0.34 :-)

hehehehe, and instead of the Kudo's button, we could have a Poo-do's button, everytime someone posts about how much they hate nokia and will never buy another, you could click the little "brown stool" icon. With a monthly prize being a BRAND NEW N97 FWv 10.0.0.1 with no upgrade path

I digress.....back to topic......No, I dont think Nokia are stealing/blagging, I think they have made a mistake, and will try to rectify it to a point where it is acceptable.

/rant

LOL

[Punainen]

N97 has features and a combination of features that made me choose it. I still would make the same decision - ofcourse I wouldn't like waiting the problems of new device to be fixed. Although my gps works rather nicely ja camera lens cover is not bothering me, we all wish better firmware and we are getting it very soon.

Nokia has exactly told us that FW 2 comes in october. Easy to guess that it's 23rd or before, because N97 mini comes out 23rd with v20. And Nokia has told something about v20 and test user have told more positive things about it. Sounds very promising - it's not a miracle but it makes everything work a little bit better and more smooth.

Any official Nokia care should know by now that there are already fix parts for lens cover and gps-antenna, in some places they already have them and anyone having problems with those parts can get them fixed. If I know those parts should not be an issue any more with new N97's.

Message Edited by Punainen on 15-Oct-2009 08:53 AM

[St3ph3n]

I just took my n97 to the care centre today, i went to a different one because the first centre i went to they wouldnt fix it cos they said its how the n97 was built, luckily when i went to this care centre i presented them (cos they had no clue what i was talking about) with papers about the scratched camera lens issue and the gps problem and i can pick it up tomorrow But im not sure how they fixed it..they'd either swapped the lens with a new one and still have the problem or they replaced it with the cover raised abit.

[androllo]

Hi St3ph3n,

Anyluck with your lens issue? Did they fix the problem permanently?

Mine is in for repair as well.

Thanks in advance

[St3ph3n]

Hey, no sadly they didn't fix the problem, scratches are appearing on the edges of the lens, like right on the edge so not a bother BUT not a single scratch anywhere insight if u look at it instantly. no scratches in front of the camera.

I am going to take my phone to the nokia care centre today about the battery cover issue and i need to reinstall the firmware.

[St3ph3n]

I just came back from the nokia care centre and they will return it between 24-48 hours, I had to buy a new battery cover...awell and they are upgrading my firmware. I asked them when the firmware 2.0 is gonna be released, they said they don't know, the nokia people just give it out whenever.
The man at the nokia care centre was really nice, other people i have been to were really nasty but this guy was great and he handled everything quickly.

i think the reason why nokia n97 has some defects like the creaky plastic is because they are trying to make recycable while durable stuff uh oh gtg mum!@

[sillbit]

I have no problems with people complaining about Nokia and the N97. As I've said on other places, I think the N97 is a big disappointment. I jut can't believe they even tested the device for 10 minutes before they released it. Otherwise they should have seen a number of bugs that are pretty annoying, and in some places right out bad, which should have been fixed before release.

However, the origninal posters demands that Nokia should take responsibility for a release date invented by someone outside of Nokia just seems totally silly to me. Blame Nokia for things they are responsible, but don't load **bleep** that they aren't responsible for outside their door. That's not constructive, or even meanungful.

As have been pointed out, Nokia have said "october", and that's it. So we wait. I, for one, would not be surprised if that would end up being the last day of october. I prefer to not connect this to the N97 Mini, since they will not be running the same software anyway.

As for the basic problems with the N97, I don't believe that they are insolvable. Yes, the about of RAM, and the space on C: is smaller than one could have wished for. But they are not so small that it should be a problem. The first step is to make sure that programs are utilizing RAM better. I think they have addressed this, from the previews of 2.0 I have read about. That would go a long way of getting this device stable.

C: space should actually be even easier to fix. Just make sure you can select E: instead of C: for all cases (which you can't today) and stop making the device switch back to C: at various occasions. If C: is just used for some random small stuff, it will not be a problem. There is plenty of space on the device, if we are just allowed to use it.

So basically, I believe that most of that is very much solvable by better firmware.

Last, I don't think that other manufacturers have had the same problems as the N97. Neither as many, nor as bad. But yes, they have problems sometimes too. But the N97 feels like it's in a league of it's own. The "only" reason I'm sticking with it is that it is also more capable that all the competitors. And I need some of those capabilities. So there isn't any real competition for me to go to. I'm very happy with the specs of the N97. I just wish they had tested the darn device some, and released it with better quality software. Hoping for 2.0... If that don't deliver, then I think Nokia are in deep problems.

[St3ph3n]

i was listening to one of the nokia podcast and they said that their resources are limited or something.