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5800xm problem

neil15
New Member
Posts: 1

5800xm problem

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08-Apr-2009 11:03 PM

when i'm recieving calls my screen is blank and doesn't display the callers details i understand the screen shuts down when you are making a call so you don't knock the touch screen but surly you should be able to see who is calling you so you can accept or reject
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Mobile Emperor
Mobile Emperor
psychomania
Posts: 25,377

Re: 5800xm problem

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09-Apr-2009 08:30 AM

The screen should only blank if it's near your face.  It's not normal that it blanks as soon as you receive the call.

 

The cause is that the phones proximity sensor is either blocked or faulty.  Some screen protectors and some cases can cause this odd behaviour.  If you are using either remove them and see if it behaves normally.

 

If it doesn't then it is faulty so contact the retailer or a nokia care point.

 

Care points/service centres and repair info:

UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa

Elsewhere: Click here, select your country, go to the support section, then select repair.

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