[pounca]

Problems started a couple of days, freezing or the screen would go out but it would always start again. I re installed the firmware yesterday but didn't seem to help and it shut down and now only vibrates once when you push the start button.

Any help would be great,  Thanks

[gtbarry]

I have never heard of this exact problem in all the many months on all the boards I have been to regarding the 5800.

I can only suggest that you return it. That whole one vibrate thing sounds like a really bad sign.

[radical24]

try the last option if that does not work nokia care is your next stop 

1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)
Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for all operations listed here is 12345

2. *#7370# - Reformat your phone

3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. )

If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service for assistance.

[pounca]

Yeah I read a few more posts last night and i've already given the reset a try with no luck. Thanks anyway, I've been in contact with nokia so i'll send it back.