[laura1404]

Hi

All of a sudden my 5800 will not recognise its memory card which has made it ridiculously slow.  I have taken the card out and reinserted lots of times but it doesnt make any difference  I tried to format but when i go into the necessary screen, it says memory card not inserted.  does anyone know how i can rectify this?  Its very frustrating!

Many thanks

[radical24]

did you try the card in another nokia phone to make sure that it is not corrupted? sometimes a corrupted card can send out such message. also perhaps its time to give your phone some tlc try this make sure you do  a back up and have all the info from the phone stored in nokia pc suite or ovi suite . by doing this you will lose all the data so make sure you have all the product keys for all the apps you have purhcased/games and such. 

1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)
Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list.
2. *#7370# - Reformat your phone

3. This you perform as a last resort. Nothing else is working.If the phone is dead proceed with reflash if not, turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons (for NOKIA 5800XM use green(talk)/red(end)and camera keys instead. 

If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service.

use code number two. also think of any new apps that may have slowed down your device, numerous processes running at the same time. clean the browser cache etc. if that does not work only then try reformat use code number two and the default code is 12345 

[laura1404]

Thanks, it still isn't working, im about ready to throw the phone out of the window! Unfortunately i dont know anyone who has a similar phone so cant try the memory card else where. 

The phone is only 2 months old, surely I shouldnt be having major problems already!

[radical24]

your phone has a micro sd card, you can insert it into any compatible phone that accepts micro sd cards. it may not read all data but it maybe able to recognize it. when you remove the memory card is the problem still there, is it very slow. did you do a reformat of your phone and still no change? turn off your phone, take out the memory card and take the battery out for 5 min. put it all back together minus the memory card and see how your phone behaves now. 

[grschinon]

Errm... Rad... Rather than blindly quoting other people's posts (I recognise my "reset" template there), you might want to think twice about recommending that people press the '3', '*' and green 'call' keys on a phone that doesn't have 2 of the 3 keys mentioned...

FWIW, a hard reset can only be done on a 5800 running firmware V20 or later and is achieved by pressing the green 'call', red 'break' and 'camera' keys while powering up.

This said, the culprit is quite possibly the microSD card here, in which case a reset will achieve nothing.

[psychomania]

I agree about the memory card as I have seen a 5800 (and other models) behave in exactly the same way.

The cause has always either been a faulty or corrupt memory card.  If the card can be formatted (in either the phone or a computer) try that to see if it helps. The card could have become corrupt if you have ever removed it without first selecting the remove memory card option. 

If it doesn't help then you should not use that card in the phone, you will need to get a replacement. You will instantly see if the card was the cause by rebooting your phone without the card inserted.

Memory cards that are supplied with phones are covered by a six month warranty and you will need to visit a nokia care point to claim for it.  If you do not live near a care point the cheapest option is to just buy a new memory card from a reputable retailer (not ebay).

Care points/service centres and repair info:

UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa

Elsewhere: Click here, select your country, go to the support section, then select repair.

[josm]

Hi,

I am having a similar problem but I have tried my memory card in another nokia 5800 and it works!

Does anyone have any ideas as towhat the problem might be and if it is fixable??

Thanks

---

psychomania wrote:

I agree about the memory card as I have seen a 5800 (and other models) behave in exactly the same way.

The cause has always either been a faulty or corrupt memory card.  If the card can be formatted (in either the phone or a computer) try that to see if it helps. The card could have become corrupt if you have ever removed it without first selecting the remove memory card option. 

If it doesn't help then you should not use that card in the phone, you will need to get a replacement. You will instantly see if the card was the cause by rebooting your phone without the card inserted.

Memory cards that are supplied with phones are covered by a six month warranty and you will need to visit a nokia care point to claim for it.  If you do not live near a care point the cheapest option is to just buy a new memory card from a reputable retailer (not ebay).

Care points/service centres and repair info:

UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa

Elsewhere: Click here, select your country, go to the support section, then select repair.

---

[debster69]

Take it to where you got the phone and they will send it off to a nokia care centre for repair as it could be several internal issues and if you try and fix may cancel the warranty on the phone. It is a common fault across the board with nokia phones not just the 5800 model. It could be dirty or damaged pins in the slot where the card goes or the ic filter or something else only a qualified tech can determine that and your phone should be covered under the warranty

[Thunder1977]

Dear Freinds,

It's now about 3 years since I've bought the first nokia touch phone 5800 Xpress music,however nowadays I can't compare it to new touch phones but it has been working for me more than 3 years and that's enough.

I've kept this phone updated always using nokia software updater it includes an 8 Gb nokia microSD card from the first day.

Last week when I was speaking with my phone suddenly I heared a beep and phone turned off in that time it was low of charge.

So I charged it up after some hours I tried to turn it on but it stopped on nokia splash screen and restarted over and over,there was no way except removing memory out and phone started working without memory card.

After I re-inserted memory card the phone didn't recognise that.

I used nokia software updater again with memory card inserted(after turning the device on I just insert it in) after re-installing firmware which was version 60.000.03 suddenly it started to recognise memory again and now there's no problem.

You might try this soloution I hope it works and I guess there's something wrong with new nokia firmware as I never had such problems prior to upgading phone firmware.

Best Regards