[lambda_dryver]

So, i've had my phone for about 4 months and a half now and it's been working fine till today when it stop displaying my call logs.Going in through menu - there's the animation like the accelerometer kickin' in, but it remains in menu. If i try to acces the call log by pressing the "call" (green) key, it enters in the said window, but it just displays "retrieving data" and it remains like that... Any kind of suggestion is welcome, as i hope i can solve this problem on my own, and don't need to go to service my phone because i bought it from outside my country and i'm not sure if the warranty has coverage.

Thanks in anticipation for any replies.

Best wishes,

LD. 

[lambda_dryver]

Any opinions? Anyone?

The problem is stil persisting...

Leave a thought here. I'll be following this thread hoping someone lends me a hand.

Regards,

LD.

[kphaboutdy]

Do you have Nokia Photo Browser 0.94 installed onto the phone. I had the same problem with the caller log. what i did was uninstall Photo Browser the restarted the phone. If you still want to use photo browser go back 0.93. Let me know how you go. thanks kiety

[lambda_dryver]

I uninstalled Photo browser the moment i got my phone as i consider it a useless/space eating application. After trying almost everything i can think of, from total reset to firmware updates, the problem still persisted...until yesterday, when it miraculoslly displayed my call logs...I don't know what to think.The phone may be a good one, but its software and instability makes it look bad. Hopefully i won't have to deal with this problem again.

Thanks for the reply!

Best wishes,

LD. 

[tehealla]

I had the same issue. A hard reset (press Green, Red and Camera keys after entering PIN-code at startup) fixed it, but after restoring from a back up the same problem appeared again. So I did the whole thing over again, but this time without restoring User files (is that what they're called in English?) and now everything works fine.

[lambda_dryver · Accepted solution]

Yeah...as i said in my last post, the problem solved itself. It just suddenly when away without a good reason, just as it came. Thanks for the reply tehealla! Other people that may encounter the problem, might find your post useful. Best of wishes!

LD.

[shkhan]

Okay I have the same problem since the end of July.  Call log shows no calls... It either says Retrieving Data or No Data.  I am on the latest Firmware 31.0.008 on the Nokia 5800.  Have tried a soft and a hard reset.  Have tried removing the battery for a few minutes.  Have waited for the problem to fix itself but nothing works.  Any idea how to fix this?  Using a phone without a call log is really really frustrating.  Please please help.

[Anand_R]

Hey... I had the same issue and just got it rectified in my 5800.

You will need one of your older phone backup files (*.nbu) files.

Connect your phone to the Laptop/PC first backup your exisiting data.

Then choose to restore again. Select the older phone backup file and select Only the Settings and Phone Memory Files and do a restore. 

It worked for me. I am not sure how lucky you are... 

[Akhilan]

Hi... I tried disabling and enabling the log......it worked for me .

To do the same

From the Main menu ..open Log

press OPTIONS

select SETTINGS

open LOG DURATION

Select "No Log"

press OK.

Now restart the phone and then when you press the green call button you will see.. call logging is not enabled.

Follow the same steps above and enable it (Set to 30 Days).

Now if you open the call log you should see "no dialed no" or "no recieved calls" etc. this means its fixed and it sould start logging the calls.

You may also try clearing or resetting the call logs.

[Mahernoz]

Hi Akhilan you are correct.. this does solve the problem. Very clever, eh!

[caleyur]

---

Anand_R wrote:

Hey... I had the same issue and just got it rectified in my 5800.

You will need one of your older phone backup files (*.nbu) files.

Connect your phone to the Laptop/PC first backup your exisiting data.

Then choose to restore again. Select the older phone backup file and select Only the Settings and Phone Memory Files and do a restore. 

It worked for me. I am not sure how lucky you are... 

---

It's weird, for me it worked recovering everything from the back up file but the Settings

[Akhilan]

Hi... just wondering if you had a chance to try disabling and enabling the call log as i suggested.

[xmas76]

I tried it!

1) Open Log

2) Options - Settings - Set log duration : no log

3) Restart mobile

4) Open Log: says no log, setting some duration

5) Options - Settings - Say: duration = 30 days (!!!) - Set duration : no log

6) Restart mobile

7) Open Log: says no log, setting some duration

8) Options - Settings - Say: duration = no log (it's correct answer) - Set duration : 30 days

9) Restart mobile

10) Open Log: says no log entry

It's works.

[xmas76]

Bad news! It's works only for 1 missed calls. It's not visible in missed call but It's visible in general log. And aftre missed calls freezing

It's not working! I need help!

[suyog255]

@xmas76

I followed the steps but it didnt work!!!!

The problem with me is whatever number of times i change the log duration , it gets back to its original 30days....In short i am not able to change my call log duration....Anybody faced problem like this???

thanks,

Suyog

[suyog255]

HI everybody,
doing hard reset *#7370# solved my problem...
Thanks,
Suyog