[197005]

Hi,

I have recently had problems with my 5800 contacted nokia they told me to take it to a care point which I done. They were unable to fix it so they had to send it off to nokia themselves. After approximately 2 weeks nokia contacted me and told me that your device is ready for pick up from the care centre (which is 30miles away). 

I went to pick the device up and brought it home the exact same problems were still there contacted the care centre they told me to take it back down to them which was totally unacceptable for me. Contacted Nokia they said for me to send it back to them direct but I feel that I don't want too be without my phone for another 2 week when they have already had the chance to rectify the problem. Surely if the device was unable to be fixed then a replacement handset should have been offered. Am I being unreasonable???  

[darth_pogo]

It may be useful if you want help with any issues to say what you are having problems with relating to bluetooth..

[197005]

The problem I was having was whenever I try to put Bluetooth on the phone would freeze on me and I have to keep my finger on the red button or knock it off by taking the battery out to get it back to the home screen

[darth_pogo]

Ok, so it does seem the problems are related to a malfunction. Have you tried returning your phone to the shop you bought it from, and asking them to replace it?

Failing that, your only other option would seem to be to keep pestering Nokia Care for a replacement...

P.S  I don't think you are being unreasonable wanting a replacement if your phone is faulty & can't be fixed under waranty!