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Re: ovi suite backup not recognized by nokia suite

New Member
bookworm5
Posts: 2

ovi suite backup not recognized by nokia suite

I created some backup files using ovi suite a while ago, but when i updated to nokia suite it did not recognized all the previously saved date, oh n BTW my phone is nokia C1-01 if that helps. So now i hv no access to the data which i previously saved on my hard drive. Its all really important, I even tried to uninstall nokia suite n use ovi suite again but it keeps saying that an update is available and it wont work without. What can i do to access my backup files. There's got to be some way :smileysad:

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Employee
magovoru
Posts: 337

Re: ovi suite backup not recognized by nokia suite

Hi,

 

We didn't notice this strange problem before.

We will check this issue. Could you provide us log files via http://tiny.cc/ja40z ?

 

Thank you in advance for cooperation!

Cheers,
Marina
Nokia Suite team

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New Member
bookworm5
Posts: 2

Re: vivo suite backup not recognized by nokia suite

Hey thanks For your assistance, but can you please explain it to me how to send the log files. Sorry but can't help being a dork

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Employee
magovoru
Posts: 337

Re: vivo suite backup not recognized by nokia suite

No problem :smileyhappy:

 

Just follow instructions from http://tiny.cc/ja40z  and check point 12b

 

 

 

Thank you in advance!

Cheers,
Marina
Nokia Suite team

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