[BM_Fin]

Thank you all, including Heidi. I hope there are improvements soon.

I should have read the forum before downloading and installing Ovi. I wanted it mainly to sync contacts between Outlook and my phone, but since I do not have contacts in Outlook.pst, but in two of my four pst folders (only one of which I want on my phone) I cannot sync them. PC Suite at least gave me access to one folder of my choice, and iTunes lets me sync my iPod from any number of folders and subfolders in contacts and calendar.

I liked the look of Ovi, and did not find it particularly slow, but it is useless to me at the moment  - so I shall have to ignore today's wasted time, and return to PC Suite - which at least I had not un-installed.

[muttleys]

Heidi, I am glad to see that Nokia do read the forums.

I did add a reply yesterday but this seems to have got lost in the ssytem somewhere.

With respect I think it is a little unfair of you to suggest that our comments are just describing OVI as *****. From what I can see only one, jamesguy, is guilty and he is really just saying he agrees with what has been said before. ALL the others offer 'concrete data', as you call it, criticising OVI.

Again with respect I think you have missed the fundamental point of what we are all trying to say. We are frustrated that Nokia are pushing a new piece of software that is less functional than that which it is replacing, is far from fully developed, and is misleading in that it purports to be much better than it is. It is particularly frustrtting when pop-ups in PC Suite keep telling you how good it is that you should try it. It is just wasting everybody's time.

I can only assume that, if you are happy with OVI, that you have not progressed to it from using PC Suite. If you had you would find the missing functions very annoying. Either that or you only use the software in its most basic form where you would not notice the loss of many functions.

Please pass these comments back to your managers who make the decisions to launch new software in this way.

Message Edited by muttleys on 29-Jan-2010 05:08 PM

[scottb721]

 I don't think OVI has the video converter either that PC Suite has.

[chanchan05]

For the first poster, I have a few suggestions to solve problems, while I also have some things I which I find problems with.

First the suggested solutions:

1. Slow Startup - You can remove Ovi from the programs that automatically run at startup. If you are using Vista (and I think its similar for Win7), I can help you with it.

2. Software Crash on startup - well, see above

6. Device backup time - I guess it cant be set because we cant expect to be always connected at that point, what if we were on the road or in traffic? But there is a device backup to memory card on your phone whose time can be set.

Problems

3. Yes I want to see the  battery, and SMS and call notifications as well

4. Yep, I want a new "Home" screen for the Ovi Suite in General. The tabs should be there, not hidden in View menu

5. Its easier to create calendar entries on the PC, we should be able to at least do that.

7. Make it so that we can select which folders to sync with the phone, not the entire PC. This is a problem if its a home PC with more than one user. 

[muttleys]

Mmmmm HeiDiDii seems to have gone very quiet. I wonder if they do actually read these posts or do they just read (and reply to) the ones saying, "I wonder if Nokia ever read these posts".!

HeiDiDii  There are so many pieces of the 'concrete data' that you wanted in this thread criticising OVI that I really do think you should reply and either explain how to get round these problems or confirm that they indeed do exist and that Nokia is working on solving them.

It really isn't good enough to say, "We read the posts and get valuable information from them", and then completely ignore them and the people posting.

Message Edited by muttleys on 03-Feb-2010 07:31 AM

[kodaifi]

ovi does not recognize nokia 3110c i have tried several times but it works with n78

hope fixed soon

thanks

[bauger]

Having more or less mastered PC Suite and got it to do some of what I wanted, I expected OVI Suite to be at least as good. How wrong can you be!

It started when I launched OVI Suite for the first time. Off it went, trying to sync everything it could find, with seemingly no way of stopping it until it had filled up the E71 memory card with audio files from every part of the PC - including a 500GB backup drive! Then it thought about it for a long while before telling me to add more space.Have now created an empty folder called DUMMY and told it only to look in there - it's solved the immediate problem, now I copy music one file at a time.

Had to remove the memory card from the phone, backup externally and reformat before I could use it again - so much for OVI Suite ease of use.Then I downloaded the maps that I wanted  - about 125MB - took a long while (not Nokia's fault - blame the ISP) What was Nokia's fault was the fact that I've had to download the same maps TWICE more - it doesn't seem to keep the file available locally. Crazy, and this is not the place to explain why I had to keep downloading...

And of course, it doesn't work with Thunderbird 3 (I have Outlook 2007 but I'm not going back just so I can use it with OVI Suite).

I could go on but I won't. It may seem that I have a grudge against Nokia but your phone is something you rely on and have to use every day, so when you come face to face with problems, they get to be much more annoying.There are easily ten reasons why not to use OVI Suite. If Heidi is still hovering, don't get disheartened - just give us an App that is worth the name - PLEASE. I have to get my money's worth from my last Nokia phone...

[alteredego]

Hell yes I'm gonna give up! Ovi Suite has gone from "Oh, this must be the worst piece of software I have ever used in my life!" to "Oh, this must be the worst piece of software I have ever used in my life!". Absolutely no improvement was done since the first time I've tried it and that was quite some time ago! Incredible!

[muttleys]

Well Heidi?

[chanchan05]

@muttleys - some of them do read, but actually, if you really want to file complaints you should use the contact us button above. With the literally hundreds of threads everyday, and there like only less than 20 nokia employees on the board that I know of, I wont count on it.They may have already taken the data from before Heidi's last post, and forwarded it to the software department, but these last posts they are yet to see. Oh yeah, just for the record, I cant find all the threads I posted in either...^_^

[mieyangyang11]

In my opinion, OVI is not so bad as a new software. It needs a little long time to install OVI at the first time, but when updating OVI, it is fater. SMS has a notification when new sms comes. The sync functions and automatic backup can be setted in Tool->option. I thinks they are working well after setting them. Of course I think it is better to has call notification. I think MMS will be added in the future. I like this software and support it. I want to try to use new software. In my opinon, OVI will become better and better.

[Lucymyself]

You can go to 'tools' - 'options' -'calendar and tasks' , sync time setting can be reset.

[overlooked]

Dont even consider using OVI Suite on two PCs with the same phone! What a mess! Deleted messages on OVI remain on the phone. Deleted messages on the phone are undeleted by OVI and restored to the phone! To totally remove a message i have to delele it 3 time to make sure it never comes back!

SMS should not be 'synced' it should just be a live view that gets updated in a one way direction!!! - like PC suite. The phone should always take priority over OVI messages! My PC will not be receiving SMS's while my phone isn't connected so why is it a 2 way sync!! This is absurd!!

No MMS support what so ever! What a crock!! This is the year 2010! MMS are mainstream!

I don't get notified on screen when i have an incoming call!! -  Only realised this at the end of the day after having my phone on silent while connected to my work PC that i had 6 missed calls!

Very unhappy with OVI suite. Am reinstalling PC suite.

[smorrissey]

Today i can't login into my login account and the app freezes....

Don't forget how many memory uses this thing.... its outrageous.

[Doctor9fan]

I'm disappointed with the lack of installer in the new Ovi suite for apps downloaded via a computer, now I have to load them to the phone & then install them.

[Tehpriest]

Likewise having the attitude of "I use it and think it is good" gives the impression that all the commments (and very valid ones) above are of little or no worth.  If you want a comment in addition to the above then I think the interface is way too big and cumbersome. The PC Suite one takes up little room and provides vastly more functionality and management tools. If you haven't already you may also wish to view the thread on business use.

I hope this is of some constructive use.

[ajoh]

There are many reasons why I've just 'downgraded' to pc suite. but they basically come down to the fact that ovisuite is a flashy, bloated shell of a program that is harder to use and less functional than pcsuite.

Ovisuite takes 250Mb of memory on my system - how can that possibly be justified!! I want to sync when I plug my phone in - that's it, I don't want a load of cr*pware running in the background slowing my computer down.

The actual software has loads of pointless flashy graphics on the front page that aren't actually useful in any real sense and they just hide the options that you actually want.

Perhaps instead of adding pointless gimmicks they could have tried to fix existing bugs - like the one where plugging my phone in crashes windows media player - despite the fact it isn't even running! or that sometimes pluggin my phone in disables all USB peripherals on my computer.

[gundar]

Untrue. There is more overwhelming evidence on this forum to suggest OVI is the next big fail compared to numbers of *solved* posts.

Tonight I had error 80043c94 after using OVI for a few minutes (this is the fifth or sixth time I have read a *solved* post and followed the reinstall instructions to *solve* my problem). You think I can find what that error message means? I use my phone to photgraph details and post reports, documents and the like, record meetings and conversations and provide video evidence -  yes, I use my phone for work purposes, now I am in a situation where I have to remove the memory card each time I want to download the photos because PC Suite suddenly stopped working with no error or reason a few days after it started to advertise OVI Suite, what a coincidence? Now, neither works.

Did anybody at Nokia think for a minute we have infinite RAM on the phone? How does a default of sync EVERYTHING work in anybodies world? Do you people not have other devices besides phones that also want to use MY Videos and My Picture and My Music? Also, why is there no support for roaming profiles and redirected folders, has Nokia decided that corporate customers should not be using collaborative software?

As the levels of frustration, missed appointments and uselessness of the device starts to rise, so have the tempers and complete lack of faith in these "Nokia as a Solution" concepts. And as the director of the company I work at and a regular user of Nokia and a big believer in symbiotic technology, I can only rise to the conlusion that Nokia has changed winds and is now moving toward a fast sale and the commercialised teenie market - slick apps that have no bearing on productivity. In the next 60 days, all our handsets (all of them Nokia 6120 Classics which are now disconnected from the world by your software engineering, none of them cheap), will become end of contract. I can assure you, that despite their monolithic approach to many markets, iPhones are on the horizon for us all.

Good luck in your future endeavours, thanks for the fun times over the years, but we are parting our ways now, Nokia.

[gundar]

And to everybody else, Nokia have a Facebook presence now, you are welcome to try that avenue for support, since it is effectively a shopfront and technically then, a 'store' you can take your problems to.

[muttleys]

Heidi where are you?

Take heed  -  read gundar.