[holysoldier]

Downloading of Nokia Belle does not start...it keeps on asking for system restart.

Nokia N8-00

Symbian Anna 022.014.352.06

Product Code 059G2H8

RM-596

Screenshots attached.

[Raoul_Duke]

Hi Holysoldier,

Sorry to hear about your issues you are having but there a few steps we can try to resolve this.

Firstly make sure you disable any firewall or anti virus that you have running temporarily and try initiating the update.

If it still keeps asking for a system reboot, then uninstall and reinstall the latest version of Nokia Suite and give it a try. Also make sure you have activated the automatic update via Tools > Options.

Also try switching the phone off and on. Then give the update a try.

If after this you still have the same issue do a soft reset on your phone. To do this dial *#7780# on your device. If the device ask's for a code then the default is 12345.

Give the above a try and let me know how you get on. 

Additionally for further help if you do experience any other issues please look at the Nokia Belle page which I have left the link below.

http://europe.nokia.com/find-products/nokia-belle-update/nokia-belle-update-faq

Regards

Raoul_Duke

[Mattijs89]

Hey Raoul...

I'm also finding trouble with installing the Belle update on my Nokia N8-00. I have tried all the possibilities that you listed, for the person that opened this topic, but without any result. I keep receiving errorcodes on my screen. Yes it sounds weird, but more than one code appears. Only I have one printscreen of one code, because it variates irregular between 2 different codes.

Here's the following info of my software that I have installed now:

Symbian Anna

024.001

Edited version:024.001.229.02

Productcode:059C9X1

Type:RM-596

Please HELP me! Because I really want this update and I think have tried it for almost 20 times already and I'm getting a bit mad because I'm already not very pleased by the phone, because since I've bought it I had quite some issues with it. Hope to hear from you soon!

[malange007]

Question no 1 are you using original windows
Question no 2 do you something like torrents running in the background while your upgrading??

[Raoul_Duke]

@Mattijs89

Hi,

Thank you for your message and welcome to the forums.

The below is taken directly from the Nokia Belle FAQ:

While trying to update to Nokia Belle with Nokia Suite, I get an errorcode "12048" or an error message stating that the connection to the phone was lost. What should I do?

It is normal that the phone loses connection during the reboot phase. If you wait for a while it will automatically reconnect to your PC. If you lose connection during the backup, installation or restore phase, please do the following:

• Disconnect the USB cable from your phone
• Press your phone’s power button for about 10 seconds
• Reconnect the USB cable
• Wait for the installation to continue

Note: If this doesn’t solve your issues, try to connect your phone to another USB port on your laptop or to a USB port on the backside of your desktop PC. In some cases rebooting the computer also helps or using another PC to do the update.

Also if the problems persists do you have another p.c you can try doing the update?

As a last resort you can make sure you uninstall the Nokia Suite. Reboot the device and reinstall the Nokia suite. Make sure you have nothing running in the backround no anti virus or firewall include Windows own firewall. Perform a hard reset on your device (Remembering to back up your contacts first using Nokia Suite!) To do a hard reset  *#7370#  with the default code of 12345.

Let me know if this helps!

If not get back to me and will try to think of another solution

Raoul_Duke

[holysoldier · Accepted solution]

I solved this by installing Nokia Suite 3.3.86 in another PC. Reinstalling in my Notebook did not work. Both installed Windows are the same (Not original) but it worked only on one of them.