[shashank084]

Hi,
The following are my system config.
Acer 4820tg timelinex,
win7, i5. I had send the log files.

[magovoru]

The installation problem was because WMDRMSDK.DLL has been missing.

There are two ways to rid of installation problem:

1. Download/update the Windows Media Player 11

2. Download Update for Windows XP Media Center Edition 2005 from http://www.microsoft.com/download/en/details.aspx?amp;amp;displaylang=en&id=2292

Thank you anhn and Dorian for the help !

[Vesala]

I've got no installation logs. The installation stalls and freezes and the repair does the same.

Four attempts so far. No logs available after the indicator shows some 95% progress in the process.

The formula is: E72 with software revision 071.004.204.02 (sucks) + upgrade by Nokia Ovi Suite software recommendation (sucks) + Win XP SP2 = No Suite at all.

Thank You once again, you're great. Couldn't imagine any better way of spending my time than tuning bad software by You.

Br, Your Great Fan.

[magovoru]

Hi Vesala,

Could you please first try the clean instalation:

- Go to Add or Remove programs in Control Panel

- Unistall Nokia Suite

- Uninstall also Nokia Connectivity Cable Driver and PC connectivity Solution

- Then restart computer.

- Download and install Nokia Suite from http://europe.nokia.com/support/product-support/nokia-ovi-suite

- Restart Computer again

- Connect the device, do not open Nokia Suite and wait for all the driver to be loaded by windows.

- Once done then launch Nokia Suite.

If you still have this problem please coment.

[katehelen]

Oh Dear 8 hours work and still the same problem. Cannot install Nokia Suite 3.2.100 

> ovi suite stopped synchronising

> Can't install Nokia suite. Message is "problem with the installation file..... please download at..."

I have WIndows XP SP3 and have

1. Downloaded the installation file several times

2. Removed via 'Add/Remove programmes:
- Ovi Suite
- Nokia Connectivity Cable Driver
- PC connectivity Solution

- Nokia Multimedia #Common Components 2.5

3. Reinstalled For XP,
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&dis...

4. Tried to install http://www.microsoft.com/download/en/details.aspx?amp;amp;displaylang=en&id=2292. It won't install due to missing DLLs

5. Installed Windows Media Player 11 from scratch.

NONE of these actions have allowed me to get beyond the first error message that there is something wrong with the installation file.

Hugely disappointed. Please advise.

Kate

[dan1el80]

I believe I have the same problem. I am trying to install Nokia Suite 3.2.100.0 to a laptop with Win XP using the "Nokia_Suite_update_full_ALL.exe". The installation aborts with the message "Problem with the installation file", etc. The installation file installs OK on another laptop with Win 7, therefore I know the file is OK.

I believe I found the error - the Nokia_Suite_update_full_ALL.exe file is signed with a certificate which is not recognized by Win XP (at least my version of Win XP) on my laptop.

The way to check it is to right-click on the downloaded installation file, in the menu that follows, select the Digital Signatures tab, there should only be Nokia listed - select it from the signature list, and click on "Details". Windows will say that "The certificate in the signature cannot be verified." No problem on Win 7.

I have saved the certificate to a file and it is attached. Please verify that this certificate is recognised in Win XP. I believe Nokia could be using a new certificate that is not available on older versions of Windows.

Please advise.

[dan1el80]

I have found the resolution to the error.

Please go here: http://www.verisign.com/support/verisign-intermediate-ca/code-signing-intermediate/index.html to update your Intermediate CA certificates.

You will see 2 boxes with garbled text - one primary and one secondary. Please copy and paste the text each into a text file using a text editor such as notepad. Then save those files with a .cer extension, and then import those certs into Windows by right clicking on those .cer files and selecting Install Certificate from the menu. Then follow all the defaults.

After that 3.2.100.0 installs with no problem.

[tspde]

Regarding the "Repair Installation" loop caused by the missing Windows Media Player DLLs, my problem has been resolved by manually copying 2 Windows Media Player DLLs - WMDRMSDK.DLL and mfplat.dll to the windows\system32 folder and then registering WMDRMSDK.DLL using regsvr32.

As I have to use Nokia Suite in a corporate environment, installation of WMP on my own is not an option - and in our company, WMP 9 is still the standard installation. I could imagine that a lot of other companies have similar restrictions regarding software installation in place.

From my point of view, this should be something for the Nokia developers to keep in mind for further releases of Nokia Suite: since neither the website mentions the fact that WMP 10 or greater is required, nor the installer checks for the existence of the DLLs or for WMP 10 or greater, and you force people to upgrade to Nokia Suite from a working Nokia Ovi Suite installation that doesn't have that prerequisite, either bundle the DLLs you need in your installer or get rid of the dependencies.

[goops]

thanks it works great now!!!!

[katehelen]

Dan thank you. Installing the two certificates sold 'problem with installation file' on XP. Appreciate your help.

NOKIA - not supporting XP users any more?. Such as simple solution to making your software work. This way you must be hemorrhaging customers. 

[magovoru]

Hi shashank084,

Thank you for you error report.

Have you tried the workaround from my post or from dan1el80?

Does it help?

If you still have a problem could you provide us your correct email address via private message?

[campello79]

I finally solved the "nokia suite needs to be fixed" problem by getting these two files: WMDRMSDK.DLL and MFPLAT.DLL from another PC with windows XP and copying them into C:\WINDOWS\system32

Now my Nokia Suite is working perfect.

[esperitlliure]

the verisign.com solution worked for me after hours of trying different things, thanks

[kalem]

Great solution!! It worked now on my windows XP SP3!! Thank you very much!

[mikeovi66]

i have installed the certificates as you instructed, restarted computer, redownloaded file both manually and through ovi suite, and am still getting problem. Viewing file properties it states certificate is not valid. Downloading again... will try verisign solution again too, maybe i mucked up copy pasting somehow...

Windows XP sp3 

btw, how did you figure out to go to that particular page to get cetificates? 

[mikeovi66]

never mind, worked after *another* download

[siddarthv]

Awesome Dan....Thanx a Lot...God Bless You Dude....

[rhaanbrink]

Thank you very much for your solution: it worked (after the Nokia help desk not being able to solve my problem).

[shriganesh]

@dan1el80

You are the man! It worked like charm! Many thanks for this!! Nokia support sucks BTW! I am fed up with Nokia's support site is run by members who are customers! My marathon run with Nokia from Nokia 3230 to Nokia N8 (6 phones inbetween, all Nokia) must come to an end.

I had this error with Suit 3.3 as well! I tried so many methods none worked! Even setup an OS just for trying thie **bleep**!

I think people who update their WinXP with latest updates won't face this problem coz in Windows update there will be a root certificates update which will fix this issue as well. But the error could have been more eloborate!

[tiger955]

I seem to be in a similar position with downloading the latest "suite" and receive a message after installation that it "needs repair", I go through the repair process but continue to "need a repair". Regrettably I am not very computer literate and find some of the technical fixes in this forum difficult to deal with, surly this should be something that Nokia should remedy with their download not expect users to provide the fixes. If you think you could help me through this problem I would be very grateful; tiger955