[Asleepcowboy42]

I can't update any software with Nokia Suite, and I re-tried so many times but there was no difference. Can any body help me? I use Nokia X6 16GB. Thanks in advance!

[Carltabi]

Asleepcowboy42

Thanks for your recent comment.

There could be a couple of factors relating to your issue. Could you tell us what happens when you try to update and what Nokia phones you have tried to update using Nokia suite.

Do you get a hardware notification when you connect your device to the PC?

I look forward to your reply.

Carl

[France62]

Could you tell us more about issues with latest Nokia suite and Belle ?

I have a similar problem here and seems that USB communication locks when trying to move data from and to the phone. (I have an E7 but I guess it does not matter)

[Sheldrick]

It is normal that the phone loses connection during the reboot phase.

If you wait for a while it will automatically reconnect to your PC. If you lose connection during the backup, installation or restore phase, please do the following:

1. Disconnect the USB cable from your phone
2. Press your phone’s power button for about 10 seconds
3. Reconnect the USB cable
4. Wait for the installation to continue  

[France62]

Well, my problem is different.

Connect the phone to USB, the battery starts to charge and you see the battery icon moving as it is in charge.

Try to make some updates or downloads then suddenly, you see the battery icon freezed and you cannot browse the phone content from the pc.

Seems connected but actually it is not.

I've read something similar in other posts but did not find a solution.

[lenardjclim]

I having the same problem as well while trying to upgrade to Nokia Belle.  I already repair the Nokia suite but also having the same problem.

Any solution???

Thanks..

[ruud_schmitz]

there is numoerous people with the same problem. The nokia support assistant i spoke to today could not do more then to sent me to a nokia service point. It's disasterous !

[gimisoft]

please help me!!!!!!

[magovoru]

This is part of the known USB connection problem with reboots.

Please check FAQ:

Q: While trying to update to Nokia Belle with Nokia Suite, I get an error

message stating that the connection to the phone was lost. What should I do?

A: It is normal that the phone loses connection during the reboot phase. If you

wait for a while it will automatically reconnect to your PC. If you lose

connection during the backup, installation or restore phase, please do the

following:

1. Disconnect the USB cable from your phone

2. Press your phone’s power button for about 10 seconds

3. Reconnect the USB cable

4. Wait for the installation to continue 

Note: If this doesn’t solve your issues, try to connect your phone to another

USB port on your laptop or to a USB port on the backside of your desktop PC. In

some cases rebooting the computer also helps or using another PC to do the

update.

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