[rocketrod]

Have upgraded Nokia Music Player to Ovi Player. Seems to install ok. Click on SIgn in button and no login window appears. Can not see anywhere to enter login details. Please help.

[sujaythelibran]

Hi,

While installing the Ovi Player, it sometimes changes to a different Music store, even after selecting the location. To select the region again uninstall the application & reinstall & select the country. Then you would find the Login screen under the Store Tab.

"If this post helped you solve your query, please do click the KUDOS tab."

[rocketrod]

Thank you for your response. I had tried that before posting here. It doesn't seem to work. Is there anything I could try? My pleas to Nokia seem to have gone unheeded.

[sujaythelibran]

Hi,

Read this thread

/t5/Music/Ovi-Player-sign-in-problems-resolved/td-p/583475

[MCHamster]

Similar here, none of the initial action buttons ("Sign In", "Join Now", etc) actually do anything except spin the progress meter circle on the status bar for a couple of seconds.

The suggested fix above makes no difference. I'm using the latest Ovi Player and 5800 firmware (40....).

[tepy]

Exactly same problem as MCHamster. No help from other post or customer support.

XP pro SP3, Nokia X6

[tepy]

I managed to solve my problem. I'm using firefox and my explorer wasn't updated (ver6). I updated that and now player is working ok.

[JhayCee]

Do this:

- Go to your control panel and go to "Add/Remove Programs"

    - Uninstall the ff:

        *Nokia Ovi Player

        *PC Connectivity Solution

        *Nokia Multimedia Common Components

        *Nokia Connectivity Cable Driver

- IF YOU'RE USING WINDOWS XP, DO THIS:

    - Go to My Computer > C:\Documents and Settings\<<Windows Username>>\Local Settings > Application Data, then delete the NOKIA folder.

    (If you can't find the Local Settings, click on Tools > Folder Options > View > Show Hidden Files and Folders)

- IF YOU'RE USING WINDOWS VISTA, DO THIS:

   - Go to My Computer > C:\Users\<<Windows Username>>\AppData\Local, then delete the NOKIA folder. (If you don't see the AppData folder, change the Folder Options to Show Hidden Files and Folders as well.

**After deleting the NOKIA folder, reinstall the Ovi Player application to this link:

http://musicstore.nokia.com/download.aspx

**Save the .exe file on your desktop so that it would be easier for you to see it.

(Note: Running and not Saving might cause the appliation to crash again. So better save the .exe file first).

Upon installing the application, you will see the Welcome note from the ovi Player. It has three questions. Selecting your location is very important because if not, you will have difficulties downloading and purchasing songs.

This should solve the issue. Proven and tested ^_^

[cmer4]

HI all, i think we are missing the point here - for many the button does exist, but pressing it gives no result...is that correct? if so I would check some firewall antiviral things and added OP as trusted in there since each login your PC tries to outbound connect to 443 port of Music Store and if the app is not allowed to by some soft -  it fails...

R