[chrismac1984]

The music player on my Nokia X6 is not working. It was fine for the first few days I had it, but suddenly it didn't recognise that there was any music on the phone. I have tried refreshing the music library, re-installing the entire software on the phone, doing a hard reset, and deleting a 'corrupted file' from my PC. All of these were suggested to me by Nokia, I have spent a lot of time on the phone to them and persevering at home, deleting all the files off the phone, reinstalling the Nokia Ovi Suite and Music Player, starting again with downloading music to the phone and refreshing the music library in the music player. None of these have solved the problem and now if I select refresh music library the phone gets stuck on trying to update the library and I have to turn it off then on again to be able to use it for calls etc.

Can anyone help?

Chris

[dezrobkites]

sounds like the same problem i have had. kept loosing my music, was the mass storage that was not workin properly. one way to check is when this happens, go into applications from the menu screen, select office then file manager, this should show you what the storage status is. drive E being the mass storage. if this isnt showing then yep, its nackered so take it back. they will replace it. if it happens again within 28 days then suggest changing to another phone. Am thinkin about changing. hope this solves ya problem

[zcoots]

28days is your maximum for a replacement after that it's a repair. I know cause I've had the same problems spent over three days doing all the same things. just take it back & get your new one before it's too late.

I bought mine before christmas 18th Dec. took it back to Phones for you on sunday 31st. jan. we can only repair it.

even though it had never worked properly & i had proof of my emails to nokia the answer was still the same & that Phones for you should have been contacted not nokia as that was who i bought it off! now I'm without my phone for 2 weeks while nokia looks at it for me then i have to wait for Phones for u to get in touch to go pick it up.

Go change it if you have this problem.

wait at your peril!!

[edcov]

Depends where you bought it from.  If you bought it from the UK and are in the UK, under the sale of goods act you can ask for a refund if the good was never fit for purpose.  There is no time limit, just that the goods when sold were not fit for purpose.

It is a statutory right and therefore the retailer have to honour it.  However, depends where you bought it from and if you bought it online from someone not based in the UK then it does not count.

However, in the EU you may be similarly protected.

Note it is the retailer that the sale of goods act apply to not Nokia unless you bought it directly from Nokia.

[zcoots]

Thought that myself.

But was advised by the union solicitor that the 28days bit stands true very murky ground any longer than that.

[wailinaung]

same problem. I buy this device last week and now I cant use music. no song at library, no singer, no song. What happen to my phone? I bought it from SIngapore. I can transfer and listern song via bluetooth but can not move to music player.