[darshandkd]

Hi Team,

Seek for your quick help here.

I am using Nokia 5230 handset, running with 50.0.001 firmware version, now when I try to open Music player, it shows me a blank-black screen.

I am not able to listen any of my music file.

Please help me to get it resolve.

Your help would be much appriciated.

Regards,

Darshan

[haZey]

Hi darshandkd,

Could you try the following resets and let us know if this helps with your issue. Remember to back up your data before doing a reset so you can restore them later on. 

Soft Reset

1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)

Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for ALL operations listed here is 12345

Hard Reset
2. *#7370# - Reformat your phone (out of the box, tho keep in mind that most newer nokia phones at least n series, e series and s60 based phones have udp - user data preservation so not ALL data may be lost. still it is a good idea to always do a back up of your stuff.)

3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons.

Hope this helps and report back if this has solved your problem.

Regards,

haZey