[kj55552009]

When I try to set up the "new mailbox" widget (the one with tiny icons of OVI, Yahoo, Microsoft, and Gmail), I get the error mentioned above. I get the error after tapping on the widget and then on "create new mailbox", and then on "Start".

I have already completed a successful setup of an Exchange mailbox. Now I want to set up a POP3 mailbox. I am connected by wifi and my internet is working fine on the phone. I would appreciate any suggestion. Many thanks in advance.

[kj55552009]

Update: I received the following response from Nokia technical support:

"Thank you for emailing the Nokia Care Contact Center.

In response to your concern, we would like to inform you that you the reason that you are receiving the said error message because you are using WiFi connection. Please be inform that the initial connection when setting up a mailbox is using a packet data. We recommend that you try to use packet data service when you set up a new mailbox on your device.

If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

You may check out all the phones and accessories and purchase them online through www.nokiausa.com. For further inquiries, you may call our Sales Department at 1-866-596-6542 and we will definitely be of assistance in finding the product for you.

Thank you for your e-mail.

Kind regards,

Gertrude R.
Email Specialist
Nokia, Inc."

I tried "Gertrude's" suggestion and turned off my wifi router, connecting only via packet data provided by T-mobile. I received the same error message. Clearly, Gertrude was wrong.

Note also that I'm getting this error message BEFORE I have entered any details about the mailbox I want to set up.

Is it not possible to set up more than one mailbox in Symbian^3? I know that you can only set up one Exchange server mailbox. But the second mailbox I wanted to set up would be using SMTP protocol.

[kj55552009]

Update #2: I found a workaround. I installed Mobile Documents, which allows you to set up push-email access. My work email is synced now even when i'm out of the office. The only problem is that Mobile Documents does not support syncing of calendar, only emails.

But Nokia Mail for Exchange should be able to connect to the Exchange server at my work even when I'm outside my work network. After all, MS Outlook on my laptop is able to do this automatically. I shouldn't need to install TWO applications or TWO mailboxes to access my work email both at work and at home.

[danielc]

This happenned today on my N8. I think Nokia has an email gateway for the Nokia handsets' mail clients and it's having problem right now. Nokia, is that true?

[Peds1969]

I tried "Gertrude's" suggestion and it worked for me!   I AM USING A NOKIA N8

Background:  I had a working 'Mail for Exchange' mailbox but it stopped working.  Deleting and recreating the mailbox was unsuccessful because each time I clicked START it seemed to try and use some existing settings hence 'Unable to Connect to mail service server. Try again later'.  Very frustrating.

Basically I deleted the Wireless Access Point that my phone kept connecting to.

Opened up Web Browser and made sure it made a connection using my Service Provider (UK Orange) and not a wireless connection.

Went to add a mailbox and I got the full list of mailbox choices and was able to Setup 'Mail for Exchange'.  Entered all the credentials and settings.

Hey presto !  My Exchange mailbox is working again and Calendar sync.

Woo hoo!

[dhananjay_jan]

when I try to set up the "new mailbox" widget for my official mail ID , I get the error "Unable to connect to mail service server". I get the error after tapping on the widget and then on "create new mailbox", and then on "Start". But is can configure in my gmail , yahoo mail.

 My internet is working fine on the phone. I would appreciate any suggestion. Many thanks in advance.

[MayurShah · Accepted solution]

Hi friends,

I found the solution here

http://goo.gl/cWtId

Thanks

[LuccasDMC]

For those still looking for a solution, Gmail has been asking for a specific password to authorize apps. Just go to this page: https://accounts.google.com/b/0/IssuedAuthSubTokens#accesscodes

And then where it's written:
"Step 1 of 2: Generate new application-specific password

Enter a name to help you remember what application this is for:"

Create a name such as the model of your mobile and it will generate a password. That's the password you must type on the mail settings on your device! ;D

[jamesitsah]

am experiencing the same problem