[kevb]

Hi

I have seen that in addition to the E75, the new E72 and N97 will also have the Nokia Messaging client enabling full HTML and folder support through Mail for Exchange. Can you confirm whether current devices such as E71 will also get this client, or at least get HTML and folder support if on the current interface?

Clearly this is technologically viable so it is frustrating that I am not able to use this corporate device to its maximum usage.

Thanks

KB

[nj7_]

The current version of Nokia Messaging that could be installed on other phones does not support HTML. I thing that could be upgraded, but until there, no way!

[kevb]

The current version of Messaging supports HTML and folders, just not MfE. MfE does not currently offer HTML, but E75 does offer excheange email (MfE) with HTML and folders via the Nokia Messaging app.

[stevel]

That is correct.  Currnet versions of MfE do not support HTML Email.    Nokia Messaging has supported HTML Email for several versions now on most devices.  You can find a knowledge article online that lists the devices that are not supporting that functionality.  

HTML support in the installable MfE is on the table and being worked on but no timeline.  The Nokia E75 device currently has the messaging application pre-installed and has the HTML Email ability for all mailboxes including Mail for Exchange.  There are no email applications to install on the E75, firmware pre-installed only.

[nj7_]

So what you said, it´s on E75 the MfE already have native support... well, a good evolution.

Message Edited by nj7_ on 17-Jun-2009 05:39 PM

[paul0000]

There is a fundamental problem here.  Most people purchase an E series device as an alternative to a blackberry and use it for corporate email.

Nokia are missing the boat with a sub standard offering.  Blackberry is way ahead in terms of HTML email, subfolder support and a service that actually stays connected rather than drop after a few hours and default to 15 min delivery of email.  The E71 is a current device, but Nokia appear to be ignoring it in favour of an E75.  Why should my company spend another few hundred pounds on a device to bring me into the modern age when the E71 should do this?

I for one am extremely frustrated and after 10 years of owning Nokia phones will be having my company purchase me a blackberry so I can work properly when I'm not at my desk.

[kevb]

Thanks for the reply. Whilst it is good to know you are working in this, the timing is extremely frustrating. Other providers such as Roadsync and Seven have offered HTML for a while but I actually prefer the usability of MfE.

I agree with Paul that it feels like existing products are being ignored in favour of the latest and greatest when the truth is that Corporate's do not change their devices all the time so we don't have the luxury of getting the E75 or even E72.

Appreciate the E75 client is built into the firmware, but conceptually this can't be that different to the installable version so technically this is possible and I just hope that it will be in the near future rather than distant that you bring this out.

Again, thanks for taking the time to reply.

KB

[box30]

Indeed,

Can someone from Nokia please inform us whether Nokia Messaging for E71 will get Mail for Exchange support soon ?
What's the timetable on that ?

[nj7_]

You can already have MfE on E71, see here:

http://businesssoftware.nokia.com/mail_for_exchange_downloads.php

[box30]

Yes i know that. But that application is legacy, old stuff, bad usability, no HTML, no folders.It makes me cry when i compare it with alternatives (that start with an 'i').

Nokia's new Messaging application is great, but it really should implement MfE for E71 users soon. 

[kevb]

As stated above, we all already have MfE on the E71, what we are saying is that it doesn't support HTML and folders. Ideally we would like the MfE integrated into Nokia Messaging like on the E75 or at the very least the existing interface updated to enable both HTML and folders.

It is good to know that it is in the pipeline but would be better to get an estimate of timelines. 

[box30]

It's not in the pipeline .. it's already finished if you ask me. It's just a commercial decision now i guess.

Not that much work to port an application for E75 to E71 .. same platform (well .. maybe just FP2 instead of FP1 , but that shouldn't be a show stopper). 

[stevel]

The E71 has a download and install version of Mail for Exchange vers 2.9.158 and does not have the ability for HTML email and currently does not support folders.  The E75 has a firmware embedded messaging application that is not available to the E71 for hardware and other reasons.  Both the HTML email and folder support is being considered but no timeline or promises are available at this time for the Mail for Exchange download package like the 2.9.158 release.

[box30]

Steve,

Thanks for your reply and explaination. It is appreciated. 

However, today .. the iPhone will enter my life. 

Firmware embedded or not ... its all based on the same code and platform .. I smell commercial decisions here ... not technical ones. 

This kind of short life-cycle of a smartphone's software support is unacceptable. Period.

[paul0000]

box30,

I'm in agreement with your comments.  Why would Nokia want to release mainstream functionality to a device that has now already been superceeded?  They need to recoup the cost of development on the E72, E75 etc etc.  Keeping E71 users and owners happy is not a priority anymore.

If even 20% of the E71 user base dig into their pockets and upgrade Nokia's bottom line goes up.  60% may just shrug their shoulders.

The problem is there may also be 20% (you and myself included) that find this unacceptable and are not here to line Nokias pockets with a few hundred pounds every 4-6 months because there is no interest in supporting devices older than this. 

It's a lot easier to keep your existing customers than find new ones and once you have lost a customer you will never win them back.  The mobile handset market is now cut throat, brand loyalty and customer retention should be top of the list.

[tkwcare]

If MfE 3.0 will be launched you might get HTML for Exchange as well.

Let's see  

The idea for a device like E75 is that you get a lifetime subscription for a free messaging service. The client is part of the operating system and can't be installed on any other device....

[mouserider]

---

box30 wrote:

Steve,

Thanks for your reply and explaination. It is appreciated. 

However, today .. the iPhone will enter my life. 

Firmware embedded or not ... its all based on the same code and platform .. I smell commercial decisions here ... not technical ones. 

This kind of short life-cycle of a smartphone's software support is unacceptable. Period.

---

 

 You could consider buying RoadSync, it supports HTML, folders, flags and works on pretty much all current Nokia models.

 

Cheaper than buying an iPhone. 

[kevb]

Appreciate all the responses, and understand the E75 client is built into the firmware etc, but to be honest we are not asking for that client, just why the existing client can't support html and folders. Software such as Roadsync and seven can already do this, so clearly it is not a techinical limitation.

The real question to Nokia is whether they still see the E71 as a current device and plan to provide the appropriate software, or whether we are essentially abandoned and the only option is to upgrade to E75 / E72? I really hope it isn't the latter as in these economic climates, most companies cannot afford to upgrade their devices at this rate, especially not ones promised as corporate devices.

[flaker]

At this point I can only agree with you. I went for the E series (E71) convinced about the business oriented nature of this phone. Too bad some of the business oriented tasks seem to work better in my mp3 player.

Maybe Nokia is playing for the new models ... too bad. I really do not want the new features new phones have, probably that is technically impossible. I just want the features that are supposed to be there from the beginning and 3rd party vendors are able to deliver.

Damn ... even less. I just want MfE to work without needed a re-install everyweek!. Nokia can recover some fans just by having a nice gesture towards their users.

[andrewbrannan]

Couldn't agree more.

Why should I pay $50 for Roadsync? it's good software, but why should I pay?

How am I meant to use M4E with no subfolders? Am I meant to keep all my old mail in my inbox?

I never read about that in all those glossy E71 adverts favourably comparing it to the blackberry.

You were being "economical with the truth" if not downright dishonest.

Cmon...

How am I meant to do it? - Please answer me that.