[pcramp]

Hello all,

I'm have two accounts (gmail + work email) that both have incorrect times for both inbox AND sent folder.  I send an email from my phone and it shows the time as 1 hour behind but shows up in my inbox on my computer as the correct time.  When I check the connection info, that is correct.  So I'm guessing it's an issue with my phone's clock?  I have it set to local time and automatic time update is turned on as well.  I use mail for exchange to sync my calendar with google calendar and the times there are correct there too.  I've uninstalled and reinstalled a few times and also have reset the data.  

It was working correctly prior to my most recent hard reset (obv N97).  Can anyone point me to any setting that I may be overlooking?

Thanks!

[merskine]

I have the same problem - any ideas, anyone?  I've tried messing with the clock settings per another message on here, but it makes no difference - either with Auto Time Update on/Local time or Auto Update Off (i'm in LA - GMT-7), restarting each time.  I have a 5800/RM-428 NAM, 50.2.05 - and this started happening recently when I updated Nokia Messaging to 10.2.02.26 (main) via SW Update.

Thanks in advance!

[pcramp]

I changed my time zone so it's 1 hr ahead of what it actually should be.  This makes it so Automatic Update of the time is off.  So you should try setting yours to Mountain Time (Denver or whatever) and reset the data within Nokia Messaging application (under settings).  It's a temporary work around, but it's all we have until someone tells us what's up!

Good luck.

[merskine]

Thanks for the quick reply.  I'll give it a shot...and hope for a fix sometime, you're right.  Something doesn't sit right with the need for a workaround like this...

[pcramp]

I have an email out to Nokia support.  Initially emailed 8 days ago.

"In response to your e-mail about Nokia Messaging, we would like to inform you that we will be escalating your concern to the appropriate department to further assist you regarding this issue. They will contact you the soonest time possible."

I'll let you know what develops. 

[merskine]

Hey, thanks.  Appreciate it - I'll check back every so often.

Cheers.

[pcramp]

So after being escalated twice and having a few phone calls, they just deleted my account and I set it up again.  Problem solved. 

I suggest calling them and just telling them to do the same.  Pretty surprised how long it took to resolve considering it was probably the first thing they should have suggested.  Good luck on your end.