[box30]

Often I have some new mails ready / unread in my Google Apps mailbox. As i do now.

My Nokia E71 (latest fw) shows a green circle in Nokia Messaging, but the mails are not being picked up .. even not if I manually sync !

What is wrong here ? This happens to me a lot and it makes my Nokia Messaging pretty worthless / unreliable. 

If there is a sync problem with Google (or any other upstream mail-service)  .. i think users should be able to look into some log on the phone that says 'unable to sync your providers mailbox at this moment'  .. so at least I know that NM is showing false info.

[michalo]

This is true (unfortunately), however this issue seems unsolvable for Nokia and its employees being present (and paid for ?) at this forum. 

Nokia's attitude to its brilliant "Nokia Messsiing" product is quite clear if you check how often those Nokia employees answer questions concerning reliability of the system (I wouldn't call it software as app that we have in our E phones is just one part of the whole system) or if you try to find "support" link on Nokia Messsiing www.

Surprised ? No answers to difficult questions and no link to (actually non existing) support.

This product even if advertised as commercial, is not ready for beta tests, but at this moment I feel like a kind of Nokia's laboratory rabbit, tested for its nervous resistance.  

Well, maybe class action will wake Nokia up.  

[adipradana]

I agree. It is still preety unreliable. I wouldn't want to use it in a critical work environment at this moment.

Its still in trial period isn't it? It would've have been better for them to put a Beta sign up, so the users would know what to excpect. They should also mention in their FAQ what problems still exists, instead of putting the blame on the email service providers servers when emails don't get updated. The service is still free, so i'm not complaining too much. However transparency regarding bugs and problems would make me much happier.

[box30]

Pff,

Another day another 4 e-mails still not arrived in my Nokia Messaging after 10 (!) hours.

@Nokia Messaging product manager : please explain what is going on. During development things can go wrong, no problem at all. I really want to believe in the product,  BUT : inform us users about service failures / bugs etc .... or you will loose trust in no time. 

Message Edited by box30 on 12-Aug-2009 01:07 PM

[box30]

And again for today : missing lots of new mails. They arrive half a day late.

What is going on Nokia ? Please explain ! Looks like a huge performance issue in mail-queues. 

[box30]

Also today, i only received a couple of mails after turning my phone on. But the rest of the day all mails are not being synced (allthough I have a green circle.

Also managing my mailsettings in Nokia Email website doesn't work (link won't load). 

Seriously thinking about skipping the E72 now. 

Is there a central place where i can go to with my NM problems (besides Nokia Care).

[davisfields]

Hello,

We are investigating the reports regarding poor delivery performance in the recent weeks that we're seeing here in the forums and all around the internet. We obviously want you to have the best experience and apologize for any delays in getting your email. As you can imagine, there are many moving parts in delivering mobile email on hundreds of operators from hundreds of email providers on dozens of Nokia devices in dozens of languages.

That's not an excuse for poor performance. We can, and will, do better.

-Davis Fields 

[box30]

Thank you for responding. I appreciate feedback on this manner.

I you need more info regarding 'real world feedback'  I am available. 

(Vodafone Netherlands, E71 latest firmware, Google Apps mail, latest Nokia Messaging).

[ciplok]

You're right. Nokia messaging really suck, always late in delivering mails.
Even it's in beta, it shouldn't be like that, couldn't deliver email in real time.
I think we'd better change to blackberry.

[mikeindc]

I gave up on the E71 after 6 months and went back to a Motorola Q9h.  At least it has reliable email (that is probably integrated with the contacts and calendar).  The E71 is the most overraated phone I have ever had.

[norpet]

davis, just give up and give us blackberry connect back, you have tried, but leave push email to the experts. you make the best handsets, they have the best email service, yours is down or late 70% of the time

[benthamaus]

Hi Davis,

I think the issue has moved beyond a simple case of 'poor performance'. In Australia (and presumably throughout the rest of the world if the branding of the E75 was uniform), the advertising of the E75 centred on its ability to function as an 'email phone'. Big full page glossy ads were taken out across the country prior to the launch of the handset and quite a few TV spots as well.

From a consumer protection point of view, it is simply not acceptable for Nokia to promote the E75 as being a FULLY CAPABLE email phone whilst making mumbling noises via various techie and boffin channels that the software itself is "still beta" and "has its faults." Australian trade practices law applies the standard of "the knowledgable as well as the gullible" (World Series Cricket v Parish) when determining whether advertisements were likely to mislead or deceive the public.

That is my main gripe. I feel misled and decieved by a brand I have been loyal to since I was a teenager. The E75 cannot be categorised as an email capable phone because email messaging only seems to work half the time and even when it is 'working' you only seem to get half your email. I have spent TOO long on the phone with technicians from both my service provider and Nokia rejigging the settings on the handset (and I have been through two of them) to no avail.

[benthamaus]

My latest update.

The NERVE!

My dispute regarding the poor performance of Nokia Messaging and the E75 was brought to the attention of the Nokia New South Wales state manager (so we're talking a very senior executive here).

He disputed my claim regarding intrinsic faults with the messaging software and the handset.

How does that fit when we have other Nokia employees moderating these forums who DO admit that the software has been performing poorly?

This is getting beyond a joke.

All I desire from this debacle is to be rid of this poisonous handset and to upgrade to a phone with RELIABLE email without having to incur any unreasonable financial penalties (ie a product exchange).

The guys at the Optus store where I got it from are on-side. They have numerous customers barking at them over email problems and as such, without Nokia indemnifying the retailer over a faulty product - the only option they have at present is to exchange my current E75 for a new one (which will be my third E75 in the space of two months).

And when/if that experiences the same software problems as the previous two, the store manager has agreed to let me keep on exchanging them every week until Nokia wake up and face this problem.

[norpet]

benthamaus, im with you, im glad im not the only one,nokia keep telling me there is nothing wrong and i was begining to think i was imagining it. i called them again yesterday and said just please tell us that you have issues and are onto it andi can live with that, but for f**** sake stop telling me there isnt anything wrong and that it may be the service providers problem etc etc, and like you, i am on my THIRD handset.

But, in the interests of staying sane, i rely on emails for business so i have put the nokia e75 away in its box and have gone back to my trusted blackberry, NEVER miss an email and delivered EVERY time within 5 seconds, i will give the nokia e75 to my 3yr old nephew to use as it should ave been sold as..................A TOY. shame on u nokia, your email service is a joke.

[michalo]

I fully support all complains on the reliability of the NM. I've been already complaining myself about it and I'm still of the opinion that the product is not ready even for beta tests.

Last 2 weeks I noticed that email delivery happens (I cannot say that it has become more reliable, because it is still below any reliability level -like being in negative digits scale) more often (I'm from Europe).

But besides I noticed one extra problem which seems to be regular not just random. Some days in the morning I try to check on E75 if there are any emails delivered overnight but of course there is no email at all or just couple which came until certain time. When I check my email client (in my PC) of course I see lots of emails. So I decided to check if turning off and on of E75 changes anything - and, surprise (?), it works quite often (not all times). After turning on again NM is waking up and emails are being delivered.

My conclusion is that maybe the real problem of E75 is not software/firmware/server etc, but certain hardware malfunction. That would explain why Nokia employees try to gain time by making up any stu....ty  that comes to their heads in order to direct complaining clients somewhere else.

I'm wondering how fast we will see "brand new" E76, which will be actually bug free E75.

[benthamaus]

Being the pedantic annoying type that I am, I have logged all 'down time' on the E75. I will be annexing that with a letter to Nokia Australia.

Failing any action from them, I will be forced to consider other options.

[benthamaus]

It gets worse.

The E75 started freezing this morning and displaying the messages:

"memory full: delete or move some data from C: phone memory"

"vcommandermanager not enough memory to perform operation. Delete some data first"

I couldn't access the menu's, make calls, take the phone off silent, access messages or anything.

Now, I have only had this E75 for a week and a half. There is no excess data on it apart from a few dozen text messages and one small photo a friend sent me of his skiing accident.

So I go into the Optus Store and they tell me they don't have any E75's to exchange with me. Mind you this arrangement was sorted last night when the store manager told me to come in and do the exchange (no communication in that place obviously).

Needless to say, aside from all the email problems, to have the phone just suddenly freeze and die on me just added to the problems.

I obtained the names of the Business Franchise Executive and Franchise owner and will write to them directly.

So I guess it's a first step with the vendor on merchantability grounds (there is nothing in their contract which can exclude issues of fitness for purpose/merchantability).

Failing that (and perhaps concurrently), it may be time to put some direct FFP/merchantability/s 52 Trade Practices Act arguments to Nokia Australia directly.

Again, I simply cannot believe that such a reputable company rushed this shocking messaging software out there. I can't say 'on the market' because ostensibly they do not appear to be charging for it. THEY ARE using it as a selling point though, and it is a very misleading one in light of the fact the faults are just too widespread. They tried to disclaim liability for interruptions of service in their TOS but under Australian law these terms are negated by our Trade Practices Act.

[benthamaus]

I received further reinforcement today from my retailer that the executives at Nokia Australia still maintain that there are no problems with the Nokia Messaging service.

Well, I understand their perspective. Any public admission that their software doesn't work and shows up their advertisements for the E75 as being misleading and deceptive will more than likely cause a rush of users demanding a refund and of course plenty of negative publicity.

I have a techie journo mate at Fairfax media and he is looking into this story now.

In lieu of any immediate action, I have printed out just about every thread concerning Nokia Messaging problems (specifically those pertaining to the E75) and will personally lodge them at Nokia Australia's HQ in Pyrmont (Sydney).

[norpet]

nokia, i have a simple solution. why dont YOU guys carry around a nokia e75 for a couple days, setup your email on it, the see for yourselves that it doesnt work.................bet you wont do that!

[maggielf]

CAN'T SEND TEXT MESSAGES FROM N86 8MP HOLDS THEM IN OUT BOX DEFERS SENDING THEN FAILS. WHY??