[messaging_help]

Over the past 2 weeks, we have received queries from customers who have noticed issues with their Nokia Messaging service behavior and availability. Some of the issues customers were seeing were:

• Device stopped receiving email
• Device stopped alerting customer of new email availability
• Number of available IM communities fell from multiple to Ovi Chat only
• Received notification that subscription or trial had ended

It’s thanks to the community that we have been able to identify the issue. We have since rectified the issue for the majority of the impacted users and will completely resolve the issue for all affected users by this Friday, August 27. If you are still experiencing any of the issues mentioned above, please do the following to reboot your messaging service:

Email

• Remove all email accounts from your device
• Turn your device off and then on again
• Re-set up your email accounts

IM 

• Navigate to Select Account screen or the Ovi Chat sign-in page
• Choose the Get Nokia Messaging option in the menu
• Select the Communities you wish and login

If you are still experiencing issues with your messaging service, that means we are still working to resolve the issue for your account. Please try the steps above after this Friday to restore your service.

Again, we apologize if you have experienced any of these issues and we thank you for your patience as we worked to fix them.

Thank you for using Nokia Messaging!

-The Nokia Messaging Team

[wahyu27s]

thanks for information

[Crim]

Yay, this will make my N97 mini usefull again.

It does not make any sound when receiving mail (receiving mail is also a rare occasion)

[Mr_Qn]

thx for info.I've do the step2step resetup the mail.its didnt work.its seems I have to wait till friday :-S

[not_satisfied]

Your telling me that messaging may work after Friday??? What am I supposed to do until then?

No wonder you guys are losing market share

[christiankoeln]

well, if it works then fine, but after my experience of the last months i doubt that?

He guys, how much do you trust your product?

Lets make a bet, if it will work fine for only 2 weeks fine and without any problems i will sell my 5800 for a beneficial thing, if not you gonna swap it against a new nokia where messaging is working, what you think?

[toadpole]

Personally, I have been using Nokia Messaging on my E71 ever since it was released in Beta and have no problems whatsoever except one. I can't select multiple messages to delete or mark as read. This would be really helpful, maybe you could include this in one of your updates.

[deadkenny]

"Remove all email accounts from your device"

That will be interesting as for some people the problem is the phone will not connect to the NM account, and the phone won't let you remove email accounts unless you can connect.

When I had this problem the only solution was a full factory reset after I had my account reset.

[Mr_Qn]

that's just too much..why don't you just uninstal the mail client?

[deadkenny]

Not possible on some phones. e.g. the mail client on the E72 is integrated into the firmware. There is no uninstall (and also means we get limited updates).

[saj_ind]

take the data back up and format the HS *#7370#

[saj_ind]

take the data back up and format the HS *#7370#

[ToroBrux]

I'm using Nokia Messaging on a E71 and for quite some time it stops working (not receiving any new messages anymore), and when I check the log, it says: "Error Memory Allocation failed (Error code: -4). Error occurred in EaPlugin while creating request." I'm also having this when absolutely no other application is running, even after just rebooting the phone completely.

Has anyone else experienced this, and will this problem also be solved on Friday? I think I would rather need an upgrade or so...

[krishnan6015]

Even in my Nokia 7230 only Ovi Chat is available, I tried to upgrade the IM also via About ->Upgrade, but it says currently there is no update available for your device.

[indianets]

Good to hear from NOKIA.

Mail is working fine for me always, waiting for chat to be activated today/tomorrow. Anyone got the chat working till now?

- Vijay

[messaging_help]

Small update - there are a few users remaining to have their account status fixed. This will be done by Wednesday, September 1st. Thanks.

-The Nokia Messaging Team

[Gustavo_Lozano]

Still not working for me, have done everything to get it again, even, de-installed the Email App and re-installed it with no sucess.

Dear Nokia: Please remember in my case, I am paying for the service, and it is not fine to have it in this state!.

[Gustavo_Lozano]

More insteresting yet, from 3 email accounts configured in the device, only 1 is working.

1st account is using the very same config (less username and password) as the 2cnd, the 1st is not working, the 2nd IS working.

The 3rd is @ovi.com and is not working.

[grimreaper]

So how exactly will we know when it's working again?

I've tried setting it up again on my device but instead of using the messaging app it creates a profile in the standard message app (beside my text inbox)

I've logged onto the messaging website and i do indeed get a message saying

Plan Nokia Messaging trial
Subscription status Expired
Expiration 27 Aug 2010

[ariesfeng]

Today I finally gave up Nokia and got a BlackBerry Bold from T-Mobile. 

The Email and social media apps on BB are much superior than Nokia. Another big PLUS is that the BlackBerry has Mac-compatiable desktop program, which Nokia has taken forever to develop.

A former E71, E72 user