[davisfields]

If you cannot login to your Nokia Messaging account, please try these steps:

1. Go to email.nokia.com and try to log in - your username and password are the same credentials as the email address you signed up for nokia messaging with, so try your email password.

2. If that doesn't work, click on "forgot password" and follow those steps.

3. If that still doesn't work, contact Nokia Care in your country who can reset your password as well.

4. If you're on these forums and looking for a faster recourse, we're going to do account resets for this problem.

If you cannot log into your nokia messaging account and steps 1-3 don't work, please send a private message to 'messaginghelp' on this support forum (the next poster on here), with your email address as the subject line and no other text in the message. We will clear out those accounts so you can go back to email.nokia.com and sign up fresh, which will resolve your problem.

Again, this is only for people who cannot complete the three steps, the vast majority of our users should be able to log in without incident. 

[wiluan]

I have this problem for 3 days now - Have just purchased this E71 a week ago

I have IM you 2 days ago and no action done - what should i do? i am left with E71 which cant do push email which defeat the purpose

there is no option to IM the messaginhelp - can you please advise?????????

[inbc]

For me those steps did not work, however what has worked partially was to click "sign up" and create a new account.  I was able to do this using my existing email address. 

However, from the phone I can still not add a mailbox.  "Connection to server failed".  This is for a Hotmail account, in case that matters.

[inbc]

It works. now.  I was able to re-add my email accounts. 

Thanks very much.

[zitseng]

I'm not sure if this is correct, but I found that for my xxx@gmail account, I just can't get the email setup completed until I changed my gmail password to one that does not contain any punctuation characters. Perhaps it this is correct, you could let others know what are the permissible characters.

Btw, I noticed my account reset, many thanks.  

[lansing14]

Hi Nokia,

It is great when you proactively go out with information like this. It significantly reduces uncertainty and frustration among us users. If we know there is something wrong and that you are working on it, it is easier to lay back, have a cold one and think about the summer.

BR.

[jonww74]

"It significantly reduces uncertainty and frustration among us users."

Apart from the fact this has been an issue since May it seems? ;

Cheers,

Jon

[zitseng]

---

lansing14 wrote:

Hi Nokia,

It is great when you proactively go out with information like this. It significantly reduces uncertainty and frustration among us users. If we know there is something wrong and that you are working on it, it is easier to lay back, have a cold one and think about the summer.

BR.

---

Totally agree We won't wreck our brains trying to figure out something we cannot fix.

[stevonueve]

Hi Nokia

I've been having problems with the Nokia messaging service for a the past week or so, but hope this sorts it out - I've PM'd my email username in the subject heading to "messaginghelp" as resetting my password didn't really acheive much. The service wouldn't let me log in from my phone, irrespective of which password was used (the original or reset one)! It just kept prompting for a password.

On the whole, it has been mostly working great though, so thanks for that

Message Edited by stevonueve on 20-Jul-2009 04:43 PM

[jrbenussi]

And what do you do when Nokia Care cuts you off three times in succession after you have been holding for a very long time. The last time I was cut off at 4.58 having been on the phone holding for 35 minutes. I am not impressed but more to the point I cannot get my e-mail and have not been able to for two weeks!

[jrbenussi]

I dont know how this works but if Davis Fields is a real person will you please do something to get email working on my account? Do I have to use Nokia Messaging (which does not work) to send/receive email? Why cant I just set up a POP3 account like on my lovely 9300 that worked for years without all this problem?

[artieb]

One point of clarification, then a question:

The password that is needed is the one for your Nokia Messaging online account, which in my case is different than the password for the email account(s) that I access with Nokia Messaging(Email) on my E71x.

In my fumbling attempts to solve this problem before finding this solution, I tried uninstalling and reinstalling Nokia Messaging more than once. In the process I ended up with addtional mailboxes for one of the two accounts I use Nokia Messaging for -- in the phone's messaging folder. (As opposed to the mailboxes with GUI interface that I access by opening Nokia Messaging (red @ symbol icon.)  How can I get rid of the extra mailboxes and the blank (some marked with a ?) mailboxes in the messaging folder?  Thank you.

                                                                     Rick Brown

[jimspivey]

rick, same thing happened to me and the only way to get rid of it is to do a hard reset on the phone! i must say i am very dissapointed in nokia messaging. i have absolutely no confidence in it at the moment.

[jrbenussi]

Well, no thanks to Nokia I got it working. Did a reset to factory settings and downloaded updated phone software. Then set up e-mail accounts successfully by ensuring I did not use Nokia Messaging service. It now works OK.

Very disappointed in Nokia Messaging which is completely useless if you rely on mobile email. Very disappointed in Nokia customer service who have completely ignored my requests for help. Spoke to a girl who said they had had no problems like this before! I suggested she might like to look at the comments in this and other forums. I got the distinct impression Nokia are trying hard to cover their rear end having launched a product which is not fit for purpose.

[mootsman]

i am unable to log in to e mails. keeps asking for nokia messaging password. i have tried resetting on line but keeps asking for secret code. i do not remember setting this up, and have tried all the ones i use.

 tried calling nokia care but on hold for too long.

[michaels]

All users should be aware that you should not publish any personal contact details on the boards, this information can be seen by any visitor to the forum.

If you need to exchange any personal information with any user, including the green-badged Nokia staff, please use the private messaging system so that only the intended person can see your details.

Kind regards,

MichaelS

Nokia Support Discussions Mod/Admin Team

[yuwabon]

Got the same with a new E75, was working for a week then wanted passwords to log in to my email accounts. Took it back to Carephone warehouse who swapped it and now I need to know my Nokia messaging password which i dont ever remember being asked when i set the mail up from my mobile. I have set up a new email address on the mobile which i suppose i could forward all my other mail to but its not the point. I have sent the private message  and hopefully somthing good will happen.

[yuwabon]

I clicked on the "Contact us" button at the top of this page and called the number for Nokia Help Line. They were very busy and said they would call back before 24 hours. They called me back as they said they would and I explained everything and gave her the solution that seems to work eg delete my Account.  30 minutes later she called me back to inform me that the account had been deleted. I reset my account and now it is working again. I have been prompted again to enter my password which as we now know is your email password of the first account that was set up and this time it has been accepted although last time it would not accept it. I hope this method is usefull and helps anyone affected. 

[zitseng]

Just want to share a little thing.

I emailed Nokia Care too regarding the Nokia Messaging problems. It took them 1 day to respond, but they failed to address my problem with Nokia Messaging accounts. I replied the email, and did not hear from them again for a week. It sounds strange, but I'm impressed that they actually did reply again 1 week later, including to apologize for the lateness of their follow-up. I responded to thank them for their response and informed that my Nokia Messaging account problems had been resolved by a Nokia staff in these discussion forums.

The next day, they followed up with a long distance phone call (as seen from my caller-id). Either they were not clear about my latest email reply, or perhaps there was some miscommunication between various Nokia departments attempting to handle my problem. Nevertheless, I am impressed that they are actually trying to provide customer support like they are supposed to do.

I know, my expectations are too low, to be happy only just because they attempted to help after a week. But after reading so much about how hopeless their customer support is from these forums, this one actually turned out to be positive.