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Ovi map update failure

VliegerRene
Advisor
VliegerRene
Posts: 14

Ovi map update failure

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05-Aug-2011 08:59 AM

Hi,

 

I connected my X6 to OVI suite on my PC and it informed that there were updates.

So I went to updates and selected the optional updates in which it showed that there is an update of OVI maps. Since I was not interested in all other optional updates i selected this one and started the update. After downloading the update, the update started and after a few minutes I got an error message: "Update failed: an internal error occurred"

My OVI maps version is 3.04 and firmware version of X6 is 32.0.002. I know that my OVI suite is not the latest version but that cannot be the problem.

I can update maps without problems, also delete and add are no problem, but changing from OVI maps 3.04 to 3.06 always fails (have tried is several times, also disconnecting the phone, resetting it etc...).

 

Why does the update fails????

 

Regards,

Rene

 

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Mobile Sensei
Mobile Sensei
aspergerguy
Posts: 7,370

Re: Ovi map update failure

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05-Aug-2011 09:24 AM

@VliegerRene

 

Bear in mind in transition from OVI Maps v3.04 to v3.06 existing map data needs to be deleted although you probably have not got far enough into installation to get this prompt.

 

You could try deleting E:\Cities + .qf file (could copy yo PC in case of update failure) folder structure is re-created next time OVI Maps application launched.

 

To get device to update you may need to go to to Menu > Settings > Application mgr. > Installed apps and un-install PIPS installer and OPEN C LIBSSL Common

 

 

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