[kath80]

Thank you for your reply.

I'll try it when I get home and I'll let you know how that went.

But this situation is ridiculous... Nokia should make the last working version available so that people could at least get their phones the way they were before this evil update.

[OzRob]

I have this problem with my e71 - crash when trying to access Navigation menu from settings.

I have just setup a friends e71 after firmware upgrade and can confirm that the bug appears to relate to restoring the users settings through the Nokia software suite's backup utility.

Please Nokia can you supply non-destructive fix for the e71. I do not want to completely reset my e71 because it took me ages to reinstall all apps and configure settings the first time. There must be a way to fix this problem without resetting to factory defaults and manually reinstalling and reconfiguring everything.

EDIT: Ran the file from the post a few above this, and it solved the problem. When installing the sis file my e71 gave me an incompatibility warning, but I told it go ahead anyway and it seems to have reset all Maps settings to their defaults. This has allowed access to the Navigation settings once more. Nokia should really make this fix more generally available - the problem is obviously caused by  a simple glitch in the Maps settings which, once cleared, restores full functionality.

[OzRob]

---

ferrograph wrote:

A Nokia care center gave me this for my N96.

Not sure if it will work for other models. Try at your own risk....

I had to upload as txt, so rename to .zip after downloading.

---

Just to confirm, this file works on my e71, and fixes the problem with Maps 3.01 crashing when trying to access Tools > Setting > Navigation. You will get an incompatibility warning, but just tell the phone to install anyway. You will then need to redo any settings you've previously changed from default in the Maps Settings menus.

[dmps22]

Thanks for the file ferrograph.  It even worked on my N82!

[a104]

Thanks!

Worked with E90

[kath80]

Bless you ferrograph!!!!

It worked in my 6210, thank you very very much.

1st time I tried to install I got an update error, so I I unistalled maps 3.01, and only after it allowed me to install your file. Then I finally reinstalled maps 3.01 via Nokia Maps Updater et voilá: tools/settings/navigation and no crash!

Amazing how a user can be so much more concerned and helpful than Nokia staff itself.

Thank you again

[swaron]

It worked on my N82 too!! Thanx you

[a5678]

Has anyone with a 6710 Navigator (with the LATEST firmware) tried this fix posted by the user ferrograph? And if you have, does it fix the crash issue? Please let me know.

[MervQ]

Excellent. My 6210 Navigator now works. As above, the first install failed so I uninstalled maps, installed this fix and then installed MAPS. Note, you had to activate MAPS once using the 'blue star', which of course failed because it could not find the application, before the MAPS Updater would recognise that there was no MAPS application on the phone and hence install a new version.

Spent over an hour on the phone with Nokia technical support this weekend, and they couldn't fix the problem.

Many thanks

Merv

[alastor]

Hello ferrograph,

Thank you so much for your solution!!

It just worked perfectly well on my N82!!

It took me ages to find this.

Cheerio,

[davti]

File works on the N95 also even though the install says the sis file is not compatible with the phone, just install it any way

[Juspu]

The above mentioned file didn't work for me even though I managed to install it to my phone. However my problem is slightly different. Maps crashes every time when I try to enter tools => settings => Internet. So the same problem as paulw has. Nevetheless I was able to fix the problem. Here's how the problem occured and how I fixed it. Long story, but I wanted to write down all what happened.

I have E71 with SW 400.21.013. I updated Nokia Maps to 3.01 version on January. Earlier update to 3.0 I did in June 2009. Right after update all was working OK. Nevetheless soon I noticed that Maps didn't find any addresses. I had downloaded the whole Europe maps to my 8Gb memory card. Because I had all maps I needed, I used Maps offline. With earlier Maps version I didn't have any problems with search. The hardware setup was the same.

From one discussion thread I found out that if you do search on online mode system will create the index file again and then search is possible on offline mode. However this has to be done on every country. So, I tried this and yes, search started to work. Nevertheless while switching between offline and online modes the Maps just suddenly crashed. After this I was not able to enter tools => settings => Internet anymore.

Luckily I got the search function to work on countries I really needed, so possiblity to go online was not so important to me. I thought that the next Maps version or phone SW update will fix the problem. On wednesday I noticed that there is new Maps version 3.03 available for E71 and with free navigation. Great, thank you very much Nokia. I did the update, but I was very suprised to notice that selection settings => Internet still crashed Maps.

When I was thinking what to do I found this thread and read about reset to factory settings might help. I did the reset and again I was very suprised that this actually fixed the problem. I was now able to enter Internet settings and go online. The downside here was that all my settings were gone and it would be really hard work to get everything back as it was.

Like Ashim's instructions said I had done full backup of my phone before I started to play with reset to factory settings. So, I restored only my original settings (at least on my phone reset to factory settings didn't erase anything else but user settings). Good, now my phone looked like my phone. Downside was that the Maps was now crashing just like it did before reset. I went back to factory settings and Maps worked again.

I almost started to redo all my settings manually, but then I thought that the Maps has actually worked OK on my phone earlier. Maybe I have some earlier backup with settings that doesn't mix up Maps Internet settings. Luckily I had done full backup before I installed Maps 3.01, so I restored only the settings from this backup. The result was that Maps didn't even open. It gave some warning and closed the application.

What now? Well, I kept the settings, deleted cf file and cities folder on memory card's root and reinstalled Maps 3.03. I visited Maps application once, so it could creat cities folder and then closed the Maps. Then I reloaded country maps with map loader and opened Maps. Success! Now the Maps didn't crash when I entered Internet settings and my phone still had my own settings.

The other thing I noticed was that position was found almost immediately. I haven't really had problems with finding position, but I noticed that I had actually missed the light red circle around position mark. I mean the circle that comes up when position is calculated only based on GSM network stations before Maps has GPS position. Great I also fixed a problem that I didn't know I have.

I am not a software guy, but it seems that the problem lies in Maps settings. These settings are not reset to default when update is done. So the problem continues even if you update the Maps. Unfortunately the error is also saved to backupped settings, so in my point of view the only way to fix it, is to reset to factory settings and then restore settings from backup file which was created when everything was still OK.

Now, one day later the Maps is still working, but I once had problems with finding the route even though it first found it. I need to take closed look on this. The other thigs I found out was that my calendar alarm was changed back to default. I changed this when phone was new, so the settings I restored should have had this setting. Also at least one favorite place that I have saved is missing. I guess favorite locations are part of the user settings and I didn't have this point when I did the backup I used.

It's really interesting how Maps, Landmarks and phone settings are tied together. If you update Maps, you actually update only small part of the package. Because it is done like this, it is impossible to test all different variations that users might have. No wonder we have problems.

[KMBN96]

I have a N96 which I upgraded to latest F/W and then tried to use Maps 3.01. I immediately started getting problems with maps crashing the phone when I was trying to use Navigation. I trawled the web looking for answers after getting very little help from Nokia support. So I resolved myself to solving it myself.

I tried the trick of uninstalling Maps 3.01, the licence manager etc, deleting the folders off the "Mass Memory". It was in doing this that I noticed a problem that I think is the cause of these navigation crashes. The CITIES folder contains the diskcache folder, which in turn contain various other folders, 0-9, a-f and others. When I tried to delete the CITIES folder, the diskcache\0\4 folder could not be deleted due to a file called "5[][][][][].[][][]". I tried various methods to delete this file and the folders at all levels that "owned" it, but none worked (e.g. phone's "file manager", Windows Explorer via PC Suite). I also tried the  Signed_MapsMainSettingsDefault.zip.txt  from ferrograph

After recently struggling with a trip where navigation crashed too many times to count, I tried one more time, but using a different tactic. I uninstalled Maps3.01, then deleted all I could from the CITIES folder (excluding CITIES\diskcache\0\4\5[][][][][].[][][], which still could not be deleted ), then I renamed CITIES to CITIESold and tried installing Maps 3.01 again. I checked the "mass memory" folder and CITIESold was still there, but a new folder "cities" in lowercase was also there. I checked cities\diskcache\0\4 and this contains a file named 5940.cdt.

I have tried using navigation 5 - 6 times since doing this, purposely changing routes from the recommended one, and no crashes have happened.

Another thing that has now started working is postcode searches offline. Prior to renaming the CITIES folder, the postcode search simply would not work... now it works every time.

Hope this helps.

If anyone from Nokia is reading this... perhaps you can give us some info on how to delete the CITIESold folder??? It's effectively empty, but doesn't belong there

[miide]

Have been surfing here in discussion groups a lot to find solution to my similar problem with model 5230 and have tried above mentioned factory setting reset among other instructions found elsewhere.

Found workable solution for my problem from other discussion group, but am posting it here, too to benefit others in trouble, too. My 5230 started  crashing suddenly last week, when opening Navigation/Ovi Maps. It had been working fine earlier with latest version 3.03, don't really know why the crashing started in the first place.

The solution for me was as follows:

Switch the language to English (mobile restarts), open OVI maps and see it working, then close OVI maps, switch the language back to local  and open Ovi maps again. And it seems to be working now, too with local language setting.

[JonLe]

A lot of people has mentioned a fix sent by ferrograph. Is it available anywhere? I cannot locate the original post with the attachment or link.

I'm having the same problem with the Ovi Maps on N82, crashing while accessing the Settings> Navigatoin. An additional headache for me is that due to this I cannot access the voice navigation which for some reason is corrupted while my late memorycard failed. So now I'm stuck with Maps not doing any voice navigation and crashing now and then.

[ferrograph]

Seems my post has been removed for some reason. Im not sure why such a helpful things would be removed.

Anyway, I've uploaded the file externally for anyone that wants to try it:

Signed_MapsMainSettingsDefault.zip

[arlmatrix]

Awesome!!!

Thank you Ferrograph.

I was looking for this file for a while.

It worked for me. Nokia N78 

[Lemmi1de]

Hi everyone!

I have the same problem on my Nokia N79.

Reinstall of firmware an Nokia Maps dont helped.

I tried the file from Ferrograph, then a failor appeared, code 2153775107.

And same Problem with crashing Nokia Maps on navigation in menu.

Need help.

CU

[markomanas]

Thank You very much for Signed_MapsMainSettingsDefault.SIS file, I have Nokia N96 and now I enjoy my phone with the latest nokia maps installed without crash any more

[anssik]

I also experienced an instant silent crash (i.e. the app exits without any error message) with Maps 3.01(32) if I tried to activate the "drive to" navigation using a Nokia 6210 Navigator (v4.13). However, using Maps in offline mode fixed the issue for me.

Try this:

1. Download and install Maps 3.01(32) from:

http://europe.nokia.com/support/product-support/maps-support/compatibility-and-download

2. Downloaded map data and voice guidance for the countries and languages you're planning to use to the device using the latest Ovi Suite (the version I used 3.1.0.91):

http://europe.nokia.com/support/product-support/nokia-ovi-suite

3. And the most importantly, set the Maps app to offline mode (Maps > Tools > Settings > Internet).

This way the "drive to" navigation works as expected. If the online mode is activated Maps app crashes silently within a second from selecting "drive to".

Hope this helps!