[vandelay]

Hi, and welcome to the forum! If you are not happy with the service that you have received from your local Nokia Care point, your best option is always to call Nokia Care in your country (see contact details from www.nokia.com/customerservice.) You can discuss the issue with them, and if needed, issue a complaint with their help.

You can also contact us in the Discussions team and email us at support.discussions@nokia.com, and we will forward your message to your local Nokia Care and ask them to get in touch and help. Tell us how you can best be reached, which country you are from and any details about your case that would help.

[oldraf]

Ok I email to you. My country is  so  hard...   they need "god finger"  to show them what to to...  trust me...

I realy faith in your help

greetings from Poland  

[oldraf]

No one from support.discussions@nokia.com  answere me :/

p.s- i take my phone from nokiacare- they took my warranty ....

[vandelay]

Hi oldraf,

and my apologies! Both Michaels and I have been travelling all week so we had missed your email. I have now sent it to Nokia Care management in Poland and I hope they will be able to assist.

[oldraf]

Thank you very much 

[kjonasso]

I am offered to get a similar product for my N900 with broken USB connector!

I have been offered an E7!!!!

How can Nokia say that E7 is a similar product?????

Linux compared to Symbian.

Should not N9 be the only similar product that Nokia has???????

Nokia can´t repair a loose USB port within warrantytime!!!!

Why doesn´t Nokia have spare parts for N900????

Kjell Jonasson

[vandelay]

Hi Kjell, and welcome to the forum!

We in the Discussions team do not unfortunately know the replacement policy or the spare parts situation for any device (in any country).

Please call Nokia Care in your country and discuss the local replacement policy directly with them - start from www.nokia.com/customerservice or your local Nokia website -> Support -> Contact Us.

[kjonasso]

I have a big discussion with Nokia Care in Sweden, and I do not except an E7.
What is Your opinion about N900 - E7 are they similar products????
It looks that Nokia do not have spare parts for N900!
No one in Nokia seems to knew or like to say anything about N900!!!!!
Why dont You find out the Nokia policy and spare parts situation! Act not only talk around!!!

[vandelay]

My personal opinion is that yes, the N9 would be a more matching replacement for the N900 than the E7.

The reason why we aren't able to tell the exact replacement policy for each product on this forum is that there are people from almost 200 countries here every month, talking about dozens of Nokia products. So we simply can't promise that we would be able to find out the latest situation for everyone, so we always advise them to contact Nokia in their country directly.

I have heard that in many countries there are no longer any replacement N900's and in some cases they can't even be repaired, so a replacement phone is usually offered if the phone is still under warranty. The N9 is not available in every country but as it is in Sweden, it may become an option. Please let us know what happens.

[kjonasso]

From Customer Care in Sweden I get the answer that it is Finland who decide what phone to replace the N900. It seems that nobody is responsible at Nokia!!!!
WHO TO CONTACT WHEN I AM NOT SATISFIED WITH THE E7 REPLACEMENT?????

[LUCIUS58]

I live in NYC and have been happy, loyal to Nokia, I've paid over 500 dollars for Nokia n900 phone , now I am experiencing micro port problem like everyone else, I am unable to charge or connect to my PC any longer, if Nokia refuses fix/replace i will take them to small claims court.  This is major Nokia N900 defect, I am very disappointed.

[persianprez]

I just got off the phone with Nokia repair center and they told me they cant fix my phone for free because it is not under warranty.  From what I understand, the problem is indeed a Nokia defect and they should fix it regardless.  I really hope somebody here will help me resolve my issue.  Thanks.

Edit:  I am in the US, baltimore to be exact.  But I am willing to send to UK if it is the only option.  From what I understand, UK Nokia support is much friendlier.

[persianprez]

Nokia was supposed to send me a box to get an estimate on the repairs, still nothing arrived.  I was told the people here were able to replace your broken phones with an e7/n8.  Anybody?

[raviprakash]

Hi Vandelay... My nokia n900 had got the same problem eight months back and i have been asking them for repair quoting this discussion. But they say a discussion on a forum can not be accepted by them to consider the device under warranty. they have closed my case. What do you suggest? how do i convince them or shall i sue them?

[lcrisford28]

Hi,

My N900's usb port has become loose so I can no longer charge or access my phone data directly via the cable, I have been using an FTP server to do this. However my warranty is unfortunatley over - does anyone know how much it would cost to be repaired. Or are Nokia providing support to those of us with recognised manafacturing defects, who have purchased rather pricey phones?

Thanks for any help.

Luke

[Pen_Nomad]

Hi.....

Was there any result as to how to fix the usb/charging problem???

I have just bought a second hand N900, (so no warranty), and have the same problem with the port not charging/charging intermittantly.....

Best Wishes

Pen_Nomad69

[alan_brown]

so why when this started happening didnt nokia contact aa users of the n900 and replace them , if this came to court now nokia would go bust , and if my n900 doesnt come back from nokia this week better than new , and sat nav not out as promised ill take them to court with every other case i can find and nokia can pay massive compensation to us all for false advertising and the pain and suffering with putting up with **bleep** excuses we keep getting i have copies of all messages and complaints going and coming out of nokia and i feel we the people have a cant lose case

[aspergerguy]

---

alan_brown wrote:
If my n900 doesn't come back from Nokia this week better than new

---

Don't know where you think they are going to find parts for this obsolescent model now, surprised that you haven't been offered N8 or E7 as a replacement!

[hajisavvas]

Im so angry and frustrated.

The USB defect has occurred for the 2nd time.

It first happened a few months after I had bought it. I had it replaced for another N900 after sending documentation with it to the repair center saying that this was a known case for Nokia and I included printouts of this forum thread. A few weeks after that i had a brand new N900 back as a replacement. That was in May-June 2010.

The N900 I have at the moment (replacement one) is out of warranty and I am experiencing the same issue with the USB again. I have emailed Nokia Care and they responded by saying that the standard warranty applies to all devices and that I had to pay to get it fixed.

I did not respond to that, but I contacted Nokia Care UK directly two times. The first time I was on the phone for almost an hour. I made my case and told them what happened, that I had this phone replaced back in 2010, and that I'm having problems with this one too. I explained that regardless of warranty status this should be fixed or replaced since its a Nokia acknowledged defect. The guy was not accepting that and he kept going on about warranty issues.

I kindly asked to speak to a manager and I was told that the manager was in a meeting and could not speak to him. So I called them back 2 hours after that, explaining my whole case again to another lady. I asked her to put me through to a manager. She tried and then she told me that even if I did spoke to a manager they would say the same thing. I had to ask 3 times and then eventually a manager agreed to talk to me.

I made my case again, told them everything, that I was angry and frustrated that I had a 500 pound phone that did not work. I told them that back in 2010 when I had it replaced, Nokia should had given me a phone of a similar value and not another N900 if they knew this was happening often to the N900. I tried to explain that other users had there phones replaced for N8 but I was told t hat since the warranty is not valid there was nothing they could do and that I was talking to one of the top managers in the department so basically that's as far as I could take it.

I am now considering going through the small claims court. This is a nightmare. I am not happy AT ALL with Nokia.

[speaker_show]

My micro-usb port has been detached I 'm loosing my Nokia N900 for now :s what can do ? help me