[tk77]

Hi,

Just bough myself N9 and i just love it. One thing i noticed thouhg, that bothers me a bit, are the black areas or spots visible on dark grey backgrounds. If you start the camera on a dark room, you will notice the black spots. Is this a common issue on N9? Should i ask for a replacemet device?

[piciex]

I am having the same problem...

[budapest]

Experiencing with the same issue. I have black lines on the dark grey display when phone is switching on, camera on, multitasking view (no or one/two applications on), dashboard view when empty.

I have contacted Nokia Hungary to figure the issue out. It seems to be unbelievable why such a small display like 3.9 cannot be homogeneous!

Image just found on internet but the problem fairly similar (hard to be taken by camera).

Keep you posted

[Stoic1]

this is odd...

the dark streaks on the picture you posted are quite exactly similar to where the streaks on my phone are also located. i wonder if this may have been caused by a piece/s of hardware located directly under the screen.

[haZey · Accepted solution]

Hi all,

It sounds like you have dead pixels on your screen.

Have you tried visiting your local Nokia Care Point for inspection of your device? Especially if it may be a hardware issue.

Regards,

haZey

[Stoic1]

can everyone else check if you're having this issue as well?

i discovered that the best way to check is by setting the screen brightness to the lowest and then go to the music player. try to browse a list of songs - this will show the default dark-gray background with an elliptical glow at the center.

do this in a dark room - for some strange reason, this makes the "streaks" pop out.

[budapest]

Yeah, I contacted them by email first and then went to Nokia Care Point. They are going to replace the display. If everything goes well, new display arrives this week and they fix the issue.

I will let you know when done.

[budapest]

OLED display were replaced by Nokia Care point Today. Unfortunately, new display was not free from similar defect:

- 2 dark streaks were noticable only

- but these 2 streaks exactly to where on original display are also located

It must be a hardware issue, indeed!

My N9 is being investigated by Central Nokia Care (where Nokia Care point has sent). I was told it would take 6-8 business days before I got final answer in this matter.

Let you know when I have received any feedback from Nokia, anyway.

[budapest]

I got my phone back from Central Nokia Care with the note as follow:

No problem detected

It is supported by a work sheet:

- code of expected problem 4999

- problem code 470

- no problem found NFF

[ohooho]

Yes, I have this problem too. I went to the customer care, but they said they see no problem!!

[budapest]

Hello ohooho,

Now, I am in touch with Customer Care because I have made a complaint.

If you take a look at my post sent yesterday, you can see that I received the same answer from Nokia Care Point (supported with a report) where they replaced the display at least.

Customer Care wants to investigate my N9 as professional as possible after my complaint sent. Let's see what happens next.

I would suggest you do the same and contact Nokia Customer Care online in your country.

Regards,

budapest

[ohooho]

Thanks a lot, I will do so

[budapest]

My pleasure ohooho

[Coldwaves]

---

tk77 wrote:

Hi,

Just bough myself N9 and i just love it. One thing i noticed thouhg, that bothers me a bit, are the black areas or spots visible on dark grey backgrounds. If you start the camera on a dark room, you will notice the black spots. Is this a common issue on N9? Should i ask for a replacemet device?

---

My phone has the same problem.  The black spots and lines are visuable in dark room.  I got a 16GB black singapore version.  I checked my friend's N9.  His is the same.  He got a UAE 16 GB version.  I guess this is quite common in N9. 

[budapest]

Hello Coldwaves,

What happens if we are talking about a "N9-series display problem". The first series of N9 is suffering from this sort of display defect.

The problem is a little bit more than a minor issue because you can see it when you are watching a video in the evening without direct or indirect light at home. This is very odd, indeed!

Probably there are 2 types of users who use the phone in the evening and notice some minor issue with black screen and who does not care with it. But the problem does exist apart from user's habit, anyway.

[budapest]

My N9 just sent to Central Nokia Care with note of Customer Care Service.

Let you know how I get on with.

[budapest]

I have a good news: Nokia has sorted the issue out with replacement of 2 hardwares:

- Care dipsplay assy(I00004 - I0005), code: 0089T89

- Sensor flex assy, code: 02698F1

I appreciate that.

Thank you Nokia

[ohooho]

Amazing news, thanks a lot
I'm waiting for my exams to finish so I can go give it to them, as I don't have a Nokia Care in my city.

[jonathandtcox]

I found the same sort of thing on my N9 (attached screenshot).  I bought my Swiss N9 from Expansys in the UK and after I described the problem to them on the phone and e-mailed a few photos, they arranged for a replacement.

[budapest]

I guess new one works fine