[asfig]

Goodbye Nokia!

Several users of the N900, dissatisfied with the lack of consideration for nokia, swear that is the

latest nokia equipment they buy and some are even switching to Android!

The N900 should have been a launch pad for nokia, was in fact the a failure!

I was a fan of nokia, but a understand them!

[garywakelin]

After feeling very let down by Nokia and their support for the N900 this will definitely be the last phone (and I have bought many over the years) I will ever buy from them.

[cpitchford]

I dunno about you guys, I have NEVER had good customer service support from Nokia and I've owned many phones..

• Unbranded UK sim-free phones being stuck in the dark ages because new firmware versions are months behind the rest of the world.. Some times, new versions are never released!
• I took a phone to a Nokia engineer to have the firmware updated (so it would work with my Mac.. this was before you could update yourself) and he broke it.. infront of me!! He then never managed to get the replacement part to fix it!
  
  
• Ovi Suite problem regarding music syncing never got solved
  
  
• BH-905, their most expensive headphones don't work correctly with Linux based phones and actually lock up!! (this include all Android phones and the N900) due to crummy firmware (in the headphones.. not the phone)

But c'mon guys.. you say you've owned previous Nokia phones.. haven't they always been like this?! The support for the N900 is no worse, imho, than any other cutting edge Nokia phone.

The big difference I can see in Maemo (and hopefully MeeGo) is that the community support is huge, and whilst the community may not be able to give concrete answers, there are many more people willing to try and help and in many cases get some really good results

This entire forum (along with talk.maemo.org) is pretty much solely contributed by N900 *users*.. Nokia rarely add anything, and even then it is often from the point of view of a user.. Take AdamF and his great howtos as just one example.

Really, was the N900 the straw that broke the camels back? I can appreciate it if you've been let down many times in the past.. but I honestly don't feel the N900 is any worse than other *new* phones..

The 7650 had terrible support when it was first released (the first S60 handset!) but I loved that handset all the same..and I love the N900.. for all Nokia's faults the device keeps me interested and keen to see what they pull out of their hat next.. even if the support is poor

[paulfp]

I got my N900 by upgrading to a 24m contract with O2, back in Feb. So I'll be due my next upgrade in December 2011 I think (2 months before the end, and all that...) - so I'll definitely still be a Nokia user until then (I'm not dissatisfied enough to sell it and buy another handset) but I can't guarantee that I'll get another Nokia. And I've had Nokias since my first ever phone.

I think Nokia make far to many different handsets, and they can't possibly hope to provide good support for them all. The lack of communication with N900 users though is inexcusable from a business point of view I think.

All it would take is a couple of blog posts saying "we haven't forgotten you" with the odd update of where they're at in the development. Or is it because they're not developing that they don't give us news?!

[paulfp]

(Correction: "far too" not "far to".)

[blackbagz]

I can relate the the frustrations of the original poster and empathise that this was the last straw.  However, i'm with you, Cpitchford, that although we've been had (just heard a rumour about an impending new N device coming later this year....YAWN!!!) into thinking each new device we got was indeed the new flagship, which then turned out not to be because 5-6 months later a new flagship came out, surprisingly, i really have no complaints about the n900 device itself.

The phone for me is absolutely spot on.  The problem you and most people have right now is the apps that have come with, or haven't come with the phone.  Yes we're missing profiles, ringtones on contacts, turn by turn maps with voice to name a few, but, the phone is stable, it works. can anyone really say this phone is not infinitely stable than the dreaded n96 and n97 devices??

Our biggest grip about the n900, again sharing with cpitchford's comment, has to be the fact the UK is discriminated against when it comes to firmware versions.  However, again, that's not a problem with the phone, that's a problem with nokia not getting the point we've been trying to make for ages.  Another good point cpitchford makes is that this community as well as those on talk.maemo are absolutely fantastic when it comes to supporting each other.  The support base is not the issue, it's the owner of the device that is.

Cpitchford, i have to thank you for saving me £145!! i was going to get the bh-905 headset too, i might just settle for the cheaper 903 model instead, unless that doesn't work either!!!

Shame if you leave nokia for a weaker brand but that's upto you.

[cpitchford]

This is very true.. No one could blame you for accusing them of being mute.. but that is another interesting twist with Maemo.. It's pretty much the first time we've been able to see inside the Nokia development process.. And we get feedback from Nokia developers

bugs.maemo.org is *the* place to log problems found with the phone.. Bugs are organised and categorised accordingly.. At each stage you can see how things progress.. Where the process falls down is "this is fixed internally and will be in the next milestone" meaning, its fixed in the next firmware... But they don't tell you when that will be

https://bugs.maemo.org/show_bug.cgi?id=6907#c20

ha!!

But they do tell us much more about what they're doing:

http://feedproxy.google.com/~r/MaemoCentral/~3/NPlTwj0r7Lo/

and what they're going to include in new software versions:

http://wiki.maemo.org/Maemo_5/PR1.2

This is something I've never seen with other Nokia platforms

It's never entirely what users want to hear, though "Maps with Navigation coming in June" for example.. they're never going to say that.. but they're certainly not silent.. and that is a huge plus for Maemo/MeeGo..

[Mick_H1]

The thing I like about all this is that those of us who have researched and learned to get the best from the N900 are all pretty happy with the device, (I know I am).

I'm pretty confident that even if Nokia don't give us a TbT Ovi Maps, someone in the Maemo/MeeGo community will get off their backside and do it.

As far as I'm aware, Nokia is going to be using 2 O/S's for their devices Maemo/MeeGo and Symbian. The N900 is and will be for some time "The Flagship Maemo/MeeGo" device. The N8 on the other hand is going to be "The Flagship Symbian" device.

I've had a couple of bad ones from Nokia too. The 7650 (what a house-brick that phone was), but I persevered through the love/hate relationship, and that was a time when firmware updates were unheard of.

Then there was the 6670. The OS was OK(ish) on that one. The design was terrible because it was a time when Nokia went mental with all sorts of idiotic designs. I took out a second contract to get rid of that. I got the N73 as a replacement. They'd only just been released (wasn't even out of the courier's van when I was in the shop). But I started to regret that upgrade, due to constant resets hangups and OS faults. But again, I persevered and after a few firmware updates it became a cracker of a phone. Then there was the N95-8GB. Similar problems to the N73 and 8 months behind with firmware updates, but that wasn't Nokia's fault, it was the network. Because THEY didn't stock the phone any more THEY didn't see any point in updating beyond V20 of the firmware. We only got the V31 update after a lengthy battle fought via Trading Standards.

But to be honest, I'd love to be able to take advantage of Nokia's update schedule, because waiting for up to another 8 months, while the networks hack and slash at the generic firmware to remove a lot of features that THEY don't like, (Vodafone have done it again with the N900), is damned annoying. So it's not entirely Nokia's fault.

[IgorSA]

Previously I've owned E90 - Nokia has putted a faulty device on the market: the keyboard was touching the screen, the screen monitor & the speaker were as well faulty, luckily it was on Vodacom contract, so it went 3 times for repairs, but then it was OK + lots of software for Symbian.. I'm wondering why Nokia didn't give that time a free voice guided nav. for such expensive smart-phone... The case of N900 is different - technically it is a well built device, but again a huge marketing mistake - the Maemo OS is premature & it will take long time to fix all the bugs. I don't think next time I'll go for Nokia - the other times famous brand becomes a disappointment

[tranp]

i like the n95 better,maybe go back to n95 or iphone

buy n900 for $600 ,just 3 month

now the price drop so fast only $350 or $400 .

bye bye n900

[christianj]

I could put up with the phone and the lack of support and vodafones "couldn't give a sh&t" attitude' but what tipped me over the edge was when it wouldn't charge anymore, 

get problem solved, however long it takes, then ebay, no more nokia for me

[Mick_H1]

---

christianj wrote:

I could put up with the phone and the lack of support and vodafones "couldn't give a sh&t" attitude' but what tipped me over the edge was when it wouldn't charge anymore,

get problem solved, however long it takes, then ebay, no more nokia for me

---

Did you make a post about the charging problem on the Vodafone forums, under "cjbrydon"?

If so, I've replied with a couple of possibilities.

[elie7]

i' an owner of the n900 for a week now, i'm still amazed about all the things in the phone, i'm not a hacker or anything like that, i'm just  a normal power user, having this device did set me up to new levels, but that again we have the las,ck of nokia support, for example take the ovi for instance, the n900 supports only the ovi files ( and every other device with a not bad browser ), the ovi store is horrible, thank god for the great app mannager, amyway i'm having another problem, wich is the microb browser, thank god for guys like cpitchford that is helping me in the process, my poat of my problem is in this forum under the name of :  ' reflashing the n900 need help ' or something like that, it should be at the first page if someone have any suggestions . long live the n900 .

[wovens]

I find this thread really amusing! Alond the years I had many brands of phones with different OSes and for every single brand (Palm/MWG/HTC) there was no support from the manufacturers. In the case of MWG they did not even care about providing replacement batteries. I had to source a Korean second party to get a spare one that sort of fitted to phone just to make it last a bit longer. They've dropped support even before they've started selling the thing! For the Palm I've heard horror stories about the headphone jack coming loose after some use which impaired the use of the device as a music player/phone via headset. If it was not for the HTC developers community there would not be any firmware upgrade for the HTC smartphones. So, why would Nokia be different? They are same as any other. I am still to hear of a phone without users' complaints. Utopia here we go!

[christianj]

Mick

i've replied on the Vodafone eforum, thanks for the advice

[Sever]

lol. my dad has a phone that he doesnt complain about. a nokia 3330, hehe.

it does everything he wants it to do; make calls!

[lorre007]

I've been a Nokia customer for around 12 years and with the introduction of most of the new handsets there has been bugs, issues etc.

I totally agree with one of the earlier posts that maybe Nokia have too many handsets and are maybe spreading themselves too thin.

I've had the N900 for about a month and this is my third handset.

Regarding Nokia supporting the handset, i called Club Nokia on the day of release of the latest firmware and they didn't have a clue there had been one, i was told it wasn't an offical release but pointed out that the link to the download and info was on their own site etc etc.

I believe the major issue Nokia have got is the Iphone and they are maybe playing catch up.

The N900 isn't selling i think i've seen maybe 3 users and i've recently been to Germany, Switzerland and i live in the UK sorry whatever way you put it that's pitiful for a flagship handset.

I was doing product demonstrations in O2 stores for another handset maker when the Iphone was launched and people were frothing at the mouth and pushing me out the way to get that handset.

The N900 we keep hearing has a community of developers working on stuff ok where is it all, the OVi store might aswell shut up shop for all the use they are.

I'm sorry this handset needs support and it's not there lets see how many N900 get sold when the new Iphone drops.

Nokia themselves have already given up on this hanset so why should i hang around?

[christianj]

I was talking to a represntative of Nokia face to face at the Metrocentre in Gateshead today, she was working on a Nokia/Ovi store stall

I told her i had the N900 and after listening to my moans about a **bleep** Ovi store etc, she told me a "talking sat-nav" was on the way along with more from the Ovi store, she also told me that the new N8 wouldn't spell the death of the N900, she did admit though that Nokia were lacking in the support of customers who'd bought the N900 and that this would change??!! 

Either way, my handest is still going back to Nokia to have the USB connection fixed!  great, 10 working days without a phone/tablet whatever

[Sever]

im pretty sure nokia announced that there wouldnt be a voice navigation feature in their official blog.

online official blog > representative who tries to push as many products out the door as possible.

[lorre007]

Well she would say that things where going to get better that's her job.
Too be honest if T-mobile had got there fingers out and had the Iphone as an upgrade option i would have gone that way even if i lost out tariff wise.