Hello,
vandelay wrote:
It seems that clearing the device has helped with this issue:
Settings -> Reset -> Clear device.
Note that this will delete all your data and restore the original settings, so please make a back-up of your data before doing this.
Please let us know if this solves it.
(TL;DR: yes it works but do make sure you save your .backups folder to your computer.)
The above indeed solved the problem. A few thoughts;
1. I had initially (on first power up) not connected the N9 to my (existing) Ovi account. I am unsure if this is part of the problem, but you may want to take this into consideration if testing for this problem.
2. I had enabled developer mode, but I can not recall with 100% certainty if I did attempt a connect to Ovi before enabling dev mode. Again, this might be something to test for (meaning both with and without dev mode enabled).
3. I saw a hard reset as something to try, because a traffic analysis on my router showed that (prior to the reset) the N9 would not even attempt to contact Ovi. All other functionality prior to the reset seemed fine on the phone and traffic on the router for those activities was as expected (meaning I can be reasonably certain my traffic analysis was not faulty).
4. prior to hard reset, I took a backup, connected the phone in USB storage mode to my Linux PC, copied over the directory .backups (note; this is a hidden directory. It will not show in a graphical file browser by default, but most will have an option to show hidden files) and copied the directory back to the phone after the hard reset. This allowed me to restore as expected. Not using Windows, I can not say if the Nokia Windows software automates some of these steps, I guess it does, but you still might want to add a note to the hard reset instructions.
5. network traffic analysis shows that after hard reset the phone connects to 2.19.7.249 (whois reports this as owned by AkamaiTechnologies) and 66.235.138.2 (Adobe SaaS Network Engineering) are these connections expected? Please note; this is not a complaint that my device phones home, but rather a question on whether I should be paranoid and look for a rootkit. While this seems not very likely, given the address owners, I'd like to be sure.
6. While twitter does not work for me after the hard-reset procedure, neither did it work before. Not being a heavy twitter user I had not bothered to look intio this right now. I see some https connects to Akamai machines. I am unsure if these are for twitter or another service (availability was offline for all other accounts but feed updates were still enabled). If you tell me which machine/netblock the twitter account setting attempts to connect to, I can look for traffic on my router. That will let us know if the phone is trying or not to initiate a connection to twitter.
Kind regards,
pcfe
Support
