[rich_enduro]

why do nokia allow orange to install such a pigs ear of an application on their phones? the orange Homescreen is nothing but a pain plus the amount of problems it causes are unacceptable.
what makes this issue worse is the fact that the nokia service centres refuse to debrand the handsets when the Homescreen software is causing problems

Message Edited by rich_enduro on 27-Dec-2005
04:11 PM

Message Edited by rich_enduro on 02-Jan-2006
10:49 AM

[seraphim]

why do nokia allow orange to do this?

they can do what they want with them, orange buy the phones to sell to us. how on earth is nokia supposed to say "dont do that with the phones you own!".

how would you like it if orange said dont call anyone on a thursday...

take it up with orange or change network

[rich_enduro]

i will be changing network once the contract has expired.
you seem to of missed the point. after seeing the nokia 3230 i like it, i visited the nokia website and liked the features and how the phone functions. knowing how a nokia UI works i knew i would like the phone but once i got the phone i discovered that the UI had been changed. if i didn't know better i could come to the conclusion that nokia have made this change therefore i wouldn't get another nokia because of this. any alteration to a device that makes it less attractive to its customers has to be a concern of nokia. one other thing is that the guarantee is still provided by nokia so if the network screw the phone up, everyone is going to go to nokia to get it fixed.
if you are unaware of the changes orange have made then have a look at the link below


orange homescreen poll

Message Edited by rich_enduro on 03-Jan-2006
06:03 PM

[seraphim]

i see your point on this, but i am not sure many people would think that nokia is responsible for this. i would like to think that quite a lot of people would question what has happend here, this can be demonstrated by the sheer amount of questions asked here on the same topic.

the prevailing feeling here (to me) is that most customers are unhappy with orange for introducing this type of theme, maybe they will change it or allow it to be disabled in future?

[tony_p]

i couldnt agree more. i upgraded to a 3230 and its been nothing but trouble. Orange told me they were waiting for a software upgrade from Nokia but have now stopped stocking the phone. most of my problems seemed to be related to the home screen which seemed to have a nock on effect. when i first spoke to Orange the people on the end of the phone didnt have a clue about the Home screen and made me feel a pratt when i was trying to tell the about it. Yes i would change network if i could get as good a contractas im on at the moment.

[joedm]

Here here!

Orange is my worst enemy at the moment and its all beacuse of Nokia 3230 software and hardware issues.

I am currently awaiting my 5th 3230 in less that four months (6 weeks of which the phone spent at Nokia Service Centre). The remainder of the time was spent waiting for Orange to make a decision, longest instance being one month! Words cannot describe how bad their customer service is.

At least im not alone in having problems with this phone. We cannot let these people win!!!! The fight goes on

Apologies if this is off subject but I am just so annoyed at the situation

Joe

[guinness2702]

---

19-Dec-2005
08:03 PM
seraphim wrote:
i see your point on this, but i am not sure many people would think that nokia is responsible for this.

---

I did! It was only because I happend to surf a number of phone forums that I realised that it was Orange and not Nokia who was responsible for this.

In any case, if Orange are allowed to do what they like with the phones, then so are Nokia Service Centres. Plesae explain to me why NSCs refuse to update the firmware on my phone with the latest Nokia version - This *IS* Nokia's fault, and I am appalled that you are refusing to update my phone for me. I don't care if I have to pay, I just want it done!

[seraphim]

---

08-Jan-2006
10:09 PM
guinness2702 wrote:

---

19-Dec-2005
08:03 PM
seraphim wrote:
i see your point on this, but i am not sure many people would think that nokia is responsible for this.

---

I did! It was only because I happend to surf a number of phone forums that I realised that it was Orange and not Nokia who was responsible for this.

In any case, if Orange are allowed to do what they like with the phones, then so are Nokia Service Centres. Plesae explain to me why NSCs refuse to update the firmware on my phone with the latest Nokia version - This *IS* Nokia's fault, and I am appalled that you are refusing to update my phone for me. I don't care if I have to pay, I just want it done!

---

umm, you kind of contradict yourself there.

im no expert on orange, i have never been a customer of theirs. but maybe they need to have that software on the phone in order to use the services offered by orange?

if enough of you orange customers mention your dislike of the software orange is providing, maybe they will change it?

[rich_enduro]

i fail to see guinness2702 contradiction?
just searching the net for orange Homescreen brings up hundreds of unhappy customers. what is really annoying is orange's ignorant, couldn't care less about it attitude. there is very little that the software does that would be missed. in fact i believe it only prevents some downloads from the orange website and who would miss that? anyone who has had a unofficial flash has been over the moon with the improvements.
just looking at how the voting is going on the poll below gives some idea of just how much oranges customers like this useless software.

Message Edited by rich_enduro on 09-Jan-2006
10:09 PM

[seraphim]

his contradiction is that he starts his post with its all oranges fault, not nokia's and then ends by saying it is nokias fault for orange creating this bespoke homescreen

[nigeltufnel]

"Plesae explain to me why NSCs refuse to update the firmware on my phone with the latest Nokia version - This *IS* Nokia's fault, and I am appalled that you are refusing to update my phone for me. I don't care if I have to pay, I just want it done!"

The thing is that Nokia has first sold your phone to Orange. Orange has then made their customizations, including the infamous home screen. They then sold you the phone cheaper than a phone with standard sw would cost (Orange probably even lost money there).

This is called operator subsidizing - the operator sells you the phone cheap but you're tied to a contract with them. (BTW some countries in EU have banned subsidizing.)

Now, if a Nokia service center would update ( =upgrade) your phone to standard sw, they'd most likely break the original contract between Nokia and Orange.

So the best advice would be to steer clear from phones with operator sw and just get a phone with standard Nokia sw. This doesn't help much now if you're already stuck with a faulty phone , but just something to remember the next time you buy a phone.

[seraphim]

i agree with nigel on this one.

if you think about it orange are the customer at some point and once they have purchased this equipment it is up to them as to what they do with it i suppose.

i dont suppose all you irate orange customers would collectively ask them not to do this would you?

[rich_enduro]

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10-Jan-2006
08:58 PM
seraphim wrote:
i agree with nigel on this one.

if you think about it orange are the customer at some point and once they have purchased this equipment it is up to them as to what they do with it i suppose.

i dont suppose all you irate orange customers would collectively ask them not to do this would you?

---

i have made orange aware of the poll (below) and many of us orange customers from other forums have emailed the CEO of orange only to of been given a bog standard reply that just basically says that there isn't anything wrong with there wonderful software!

Message Edited by rich_enduro on 10-Jan-2006
10:47 PM

[joedm]

I for one would like a working phone in order to comment properly on the homescreen. Today I sent back my sixth Nokia 3230 to Orange for 'visual inspection'. In other words they will pick it up, have a look for about 3 seconds and decide to replace it as I currently have no phone.

On the very few occasions I have used the homescreen I didn't get on with it and would definately prefer to switch it off permanently. I agree that some people may like it but for those that don't it looks like they have to lump it.

I will send a letter about the homescreen once my dispute with them has been cleared. Orange provide very poor service to their customers so why should they listen to a few letters. A bit cynical I know but I'm just telling it the way it is.

Joe

[seraphim]

does anyone else feel that this is slightly going off topic? this is after all a nokia forum.

whilst it discusses software on a nokia phone, is this more of an orange issue?

plainly this is a major issue for orange customers, but not every nokia owner is an orange customer. is there no way you guys can take this to orange in a more official capacity than a nokia web forum?

seriously guys, i think the best way for orange to see that you are not happy with the services they are providing is by their customers leaving. simply change networks, once they lose customers they will soon change their ways...

Message Edited by seraphim on 11-Jan-2006
10:54 PM

[rich_enduro]

the problem is that just about everyone has given up trying to get any sense out of orange.
in the back of the instructions for my nokia phone it states that the nokia guarantee is with the end purchaser. as the phone doesn't function correctly, nokia should be having a more active roll in fixing this situation.
by the way, this tread is in the operator issues section. if this isn't an operator issue i don't know what is?

[sister_bliss]

i think seraphims suggestion is quite valid. if orange are not forthcoming with a resoloution to this issue you should think about switching networks.

and for nokia, well other threads here seem to indicate that they have made a number of software upgrades for this phone since release. this seems pretty active, i mean how long has the n70 been out? 2-3 months? it looks like they have already made three software upgrades for it, thats quite a lot.

i guess if orange doesnt want to make these available to their customers then it would be a good idea to move to a network that does.

hey, one upshot from moving network is that you wont get so stressed out with orange

[rich_enduro]

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12-Jan-2006
09:58 AM
sister_bliss wrote:
i think seraphims suggestion is quite valid. if orange are not forthcoming with a resoloution to this issue you should think about switching networks.

---

yes but how many people can just afford to get another 12 month contract once they've discovered what orange have done. until everyones contracts have expired, i doubt many people will simply forget about the £25 a month charge orange are taking and start paying another network.

[tony_p]

I dont understand how a topic named "orange homescreen issues (your thoughts and comments)" can be going of topic. I am looking on this website becouse 1 my phones are made by Nokia and 2 there on contract with Orange and like a lot of other people i hate the home screen plus my 3230 (7th since sept)is rubish with the firmware it has on it. I have been with Orange since day 1 and have spent a lot of mony with them and have worked up to some very good contracts that i would not match elseware (now to be proved wrong) select 750 + 1000 text a month for £35 so it is easier from my veiw to be in at the appointed time to recive a replacment phone deliverd by a TNT driver that i now no by name!! Some times its better the devil you know than the one you dont.

[chillibean]

the problem I had is that mt 6630 didn't have the orange home screen when I got it. I only got it once the sw was upgraded at a nokia service centre.